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Restaurant Manager / Supervisor in Tanzania , Tanzania

You will assist in all aspects of the running of the Lodge. You will be also conducting practical Training with the Staff as and when required.

ESSENTIAL TRAINEE JOB FUNCTIONS
• Provide superior guest service with a sense of arrival and a sense of departure for the guest
• Make the difference with a smile, eye contact, small talk and thank you for EVERY GUEST, EVERY TIME
• Monitor and maintain restaurant policies as well as the Mbalageti general policies
• Serving guests, and assisting the restaurant staff with duties and responsibilities
• Conduct daily pre-shift meeting that inform the staff of coming special events, special item, safetyissues, service issue etc…
• Enforce all side work, and oversee the proper opening and closing of the restaurant
• Inspect drinks and food with concern for quality and portion control (observe)
• Continual staff training and coaching according to the Mbalaget Check List
• Be consistent with guests as well as employees
• No Abusive language to waiters or other lodge department staff
• Create a positive working environment and maintain employee morale
• Stimulate creativity and generate new ideas to improve guest service, profitability and employee wellness
• Enter Logbooks daily regarding operations
• Place product orders for the restaurant with the Manager
• Anticipate possible problems, and be a proactive, not a reactive one
• Promote and encourage teamwork
• Assist in Front office / Share the other responsibilities as and when requested by other Managers

Qualification:
• Diploma/certificate in Hotel Management /food and beverage catering from a credited institution.
• 6 month – 2 years of experience in a similar position in with the background of Restaurant.
• Proficiency in Computer Applications; Excel /Microsoft Office and data entry skills
• Fluency in English.
• Oriented towards high-quality and friendly customer-service standards
• Customer service oriented with excellent communication skills.
• Good leadership and influence skills geared towards staff motivation and customer loyalty.
• Team player, planning and organizational Skills.
• Ambitious and self-driven individual with problem solving and complaint handling ability.;

Package offer:
• Mbalageti Serengeti –Tanzania www.mbalageti.com
• Contract for 1 Year – March 2017 – March 2018
• Salary $ 650 per month
• 1 off day per week
• Work Permit for Tanzania & Serengeti National Park
• Accommodation at the Lodge full board
• Medical - Hospital in Mwanza City
• Transport to & flo return ticket from (destination) to Mwanza City via Dar es Salaam
• Working hours 8-10 hrs (on split shifts)

It is your job to make sure that every guest has an incredible stay at Mbalageti
Serengeti. It is your attention to detail and your commitment to first-class service and
hospitality that will add the finishing touch to entire Mbalageti experience.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. The employer will do the recruitment process himself. JobnetAfrica believes all applicants should get feedback, good or bad, but we don’t have any influence on this concerning this job.

Expiring: Mar 30, 2017
Reservations Manager in South Africa , South Africa

This job is only open for candidates with the rights to live and work in South Africa.

Purpose Statement

To co-manage the overall sales and reservations service performance of the Wilderness Touring unit. Working in collaboration with the Operations & Product Manager of Wilderness Touring, to ensure a positive reservations experience for the Company in line with Company sales and reservations management goals. The incumbent is specifically accountable for the performance and leadership of the reservations consultant team within the Company.

Key Accountabilities

1. Manage Reservations team, performance and service delivery including allocation of agents to consultants, ensuring that turn- around times are maintained and that work is of a high standard. Assisting consultants with queries on their files and any product information required.
2. Implementation of systems, business methodology to the benefit of Wilderness and our Agents.
3. Develop agent relationships and ensure positive service delivery both with Wilderness Product and Associated Product.
4. Implement quality control measures through internal procedures
5. Contribute to strategic business planning
6. Dealing with agent and guest complaints and ensuring that correct reporting procedures are adhered to.
7. Training new consultants on the In-House booking system.
8. Design, develop and plan guest’s journeys. Quote journeys (product and services) accurately and timeously. Book/cancel journeys (product and services) accurately and timeously. Administer confirmed bookings in a logical manner and in accordance with Company procedure. Review guest travel information.
9. Maintaining Wilderness Touring rate sheets on a regular basis and sourcing/negotiating and updating rates sheets on an annual basis including liaising with the In-house booking system administrator to ensure that rates are uploaded into the in-house booking system.
10. Updating and administrating the In-house booking system on a regular basis.
11. Working in conjunction with the Product and Operations Manager to co-ordinate consultant educational’s.
12. Assisting consultants with guide allocations on a monthly basis including regularly updating the in-house booking system reports and ensuring that suitable guides are allocated to specific bookings.
13. Monthly guide allocations and events updates to key agents.
14. Availability at all hours to assist After Hours with queries/customer complaints etc
15. Booking and coordinating agent educationals in conjunction with Marketing and sourcing suitable guides.
16. Perform any other ad hoc projects or assignments as required by the company from time-to-time.

Knowledge, Skills, and Experience

1.REQUIRED MIN.EDUCATION / TRAINING
 Matric
 Computer Literate (MS office, e-mail, internet)
 Proven English literacy and fluency

2. REQUIRED MINIMUM WORK EXPERIENCE
 4-5 years in senior consulting position in a service related industry environment.
 Proven experience in managing GP% resulting in positive results for the business.
 Proven experience in handling agent and guest relationships.

3. ADDITIONAL EDUCATION/EXPERIENCE:
 Tertiary certificate in Travel & Tourism and certificate in management/marketing practices.
 Working knowledge of TourPlan and WISH or similar booking/operating system.
 Previous experience in people management.

4. PERSONAL ABILITIES
 Excellent interpersonal skills, leadership ability and ability to develop, motivate and mentor staff.
 Team worker with the ability to interface with a variety of departments and people.
 Good networking ability and must be able to build and develop long term relationships.
 Excellent communication skills, both written and oral.
 Self-starter, organised, methodical, accurate and analytical.
 Deadline and result orientated.

Working Relationships
Internal Operations & Product Manager, AP, Finance, RARA, IT, Marketing and sales service, HR etc.
External Agents & Suppliers

Job Title: Reservations Manager
Reports To: General Manager
Department: Wilderness Touring
Function: Management
Location: Cape Town

Note: This is a job advertisement, applications will be forwarded to the employer for selection. The employer will do the recruitment process himself. JobnetAfrica believes all applicants should get feedback, good or bad, but we don’t have any influence on this concerning this job.

Expiring: Mar 03, 2017
Restaurant Manager , Tanzania

POSITION: Restaurant Manager / Supervisor
DEPARTMENT: Food & Beverage / Front office
REPORTS TO: Operations Manager

DESCRIPTION
You will assist in all aspects of the running of the Lodge. You will be also conducting practical Training with the Staff as and when required.

ESSENTIAL TRAINEE JOB FUNCTIONS
• Provide superior guest service with a sense of arrival and a sense of departure for the guest
• Make the difference with a smile, eye contact, small talk and thank you for EVERY GUEST

EVERY TIME
• Monitor and maintain restaurant policies as well as the Mbalageti general policies
• Serving guests, and assisting the restaurant staff with duties and responsibilities
• Conduct daily pre-shift meeting that inform the staff of coming special events, special item, safety issues, service issue etc…
• Enforce all side work, and oversee the proper opening and closing of the restaurant
• Inspect drinks and food with concern for quality and portion control (observe)
• Continual staff training and coaching according to the Mbalaget Check List
• Be consistent with guests as well as employees
• No Abusive language to waiters or other lodge department staff
• Create a positive working environment and maintain employee morale
• Stimulate creativity and generate new ideas to improve guest service, profitability and employee wellness
• Enter Logbooks daily regarding operations
• Place product orders for the restaurant with the Manager
• Anticipate possible problems, and be a proactive, not a reactive one
• Promote and encourage teamwork
• Assist in Front office / Share the other responsibilities as and when requested by other Managers (Team Work)
It is your job to make sure that every guest has an incredible stay at Mbalageti Serengeti. It is your attention to detail and your commitment to first-class service and hospitality that will add the finishing touch to entire Mbalageti experience

Qualification:
• Diploma/certificate in Hotel Management /food and beverage catering from a credited institution.
• 6 month – 2 years of experience in a similar position in with the background of Restaurant.
• Proficiency in Computer Applications; Excel /Microsoft Office and data entry skills
• Fluency in English.
• Oriented towards high-quality and friendly customer-service standards
• Customer service oriented with excellent communication skills.
• Good leadership and influence skills geared towards staff motivation and customer loyalty.
• Team player, planning and organizational Skills.
• Ambitious and self-driven individual with problem solving and complaint handling ability.

Package offer:
• Contract for 1 Year – 1st Dec 2016 – 31st Dec 2017
• Salary $ 650 per month
• 1 off day per week
• Work Permit for Tanzania & Serengeti National Park
• Accommodation at the Lodge full board
• Medical - Hospital in Mwanza City
• Transport to & flo return ticket from (destination) to Mwanza City via Dar es Salaam
• Working hours 8-10 hrs (on split shifts)

Expiring: Dec 12, 2016
Manager Animal Park , Congo (Democratic Republic of the Congo)

Kadima’s Pride of Africa is a private initiative of André Kadima. André is the owner of several hotels and restaurants in Kinshasa. Recently he rehabilitated the Parc de la Nsele (taken over from president Mobutu). Now is creating his own animal park: a park in between a zoo and a game reserve.
Kadima’s Pride of Africa is located 60 kms north of Kinshasa and has a surface 100 hectares. It has a large gated savanna area where zebras, buffalos, giraffes, ostriches walk freely around. Visitors have the possibility to drive in this area and meet the animals. Natural habitats that respect the needs of animals while following international zoo standards will be constructed for chimpanzee, baboon and mangabey, crocodiles, snakes, crowned crane and Congo peacock. The whole area will be decorated by flower gardens. On top of the hill a hotel will be built. Around the hotel there will be a playing ground for children, conference hall and restaurant.
Furthermore, an education and cultural centre will be established in which young and old people will learn about the wonderful animal and botanical world. The aim is to raise awareness about the conservation of flora and fauna in Congo and Africa. Pictures and stuffed animals can be admired. Regularly nature films will be shown.

JOB SCOPE
The Director directs the overall strategic planning, park and zoo operations, capital programming, public programming, development and marketing and communication strategies for the organization. S/He works on financial planning and budgeting strategy to ensure a strong stable organization. S/He is responsible for fostering relationships with donors at all levels, park users, and senior Congolese governmental officials. S/He directly supervises area managers and provides leadership to all levels of the organization. As administrator of the park, he/she is directly responsible for all day-to-day operations and strategic matters concerning all aspects of park and zoo maintenance, animal care, operations, communications and management.

MAIN RESPONSIBILITIES AND TASKS
The Director is responsible for the following key areas including, strategy development and execution; conditions of the park/operational; sales and marketing; fundraising; relationship with the Congolese authorities; animal care and housing, financial and overall management; capacity building of local staff.

SPECIFICATIONS (MINIMUM REQUIREMENTS)
 Bachelor of Economics or in Biology, Ecology, or Wildlife management.
 Ten years of senior management experience (preferably with a conservation and environmental stewardship organization).
 Strong written and oral communication skills in English and French.
 Experience in coaching and managing staff, setting and achieving strategic objectives, and managing a budget.
 Experience in leading the development of programs and services.
 The selected candidate will possess a powerful commitment/passion for zoo rehabilitation and propagation, public education about conservancy, and environmental stewardship
 Capacity to excel in teamwork and to deal productively with a wide range of stakeholders.
 Strong organizational and project planning skills
 High level of integrity, team player, flexible, diplomatic and high resistance to stress.

Qualified applicants should have a CV (English or French) and a motivation letter in French.
Deadline for applications is 15 November 2016.

Expiring: Nov 13, 2016
Assistant General Manager , Tanzania

andBeyond Ngorongoro Crater Lodge is one of the &Beyond flagship properties in East Africa. The ideal candidate/s should be innovative people, who are driven by team work, positive solution focussed and development of people. They should be charasmatic with a passion for hospitality. Ideally we are looking for candidates with a strong knowledge of international hospitality standards and best practice. Furthermore they should be strong in working in a multi-cultural environment, and enjoy staff motivation and development. As it is a big lodge, based in the Ngorongoro Highlands, a good knowledge of maintenance is important. Conservation and sustainable development are a core element to Ngorongoro Crater Lodge and the ethos of the business. The ideal candidate/s would have a passion and interest in this area of work.

KEY OUTPUTS:
LODGE MANAGEMENT
• Day to Day Management of the three Camps that comprise the Lodge.
• Working with both front of house teams – Camp Managers, Butlers, Housekeepers, Chefs and Back of House – Maintenance, Laundry and Workshop teams
• Support General Managers in financial management – with a focus on budget creation and management
• Assist with strategic relationships with the National Parks Authorities, Agents, Staff, Unions, Neighbours & Communities
• Assist in working with Regional Fleet & R&M Managers on developing and implementing projects maintenance and vehicle management plans
• Ensure implementation and project management of Ngorongoro Crater Lodge annual strategy

HOSPITALITY
• Overall responsibility for implementing service and hospitality training plan at lodge, including
• Oversee and develop guest experiences
• Work with General Manager and Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored

STAFF DEVELOPMENT AND SUSTAINABLE DEVELOPMENT
• Work with General Manager in driving community development projects in conjunction with the Africa Foundation
• Work with Sustainability Manager on developing and implementing projects in conjunction with the company’s sustainability & Conservation strategy.
• Get involved and assist with &Beyond life activities, Staff delights, motivation


EXPERIENCE REQUIRED
• At least 3 years Management Experience in a 5 star operation

SALARY
USD3,000-4,000 Gross
Benefits – Accomodation, Moving Allowance, Medical Allowance, Travel Allowance

International and National Candidates welcome to apply

Expiring: Nov 03, 2016
CEO Tourism , Kenya

1 - Own the vision and the culture of the company –
2 - Provide the proper resources –
Have a deep understanding of all aspects of the business to be able to ensure the business has:
The correct people in place
The correct assets and capital.
The correct tools
The correct attitude to the service industry
3 - Make decisions –
The CEO is the ultimate decision maker, covering a breadth of issues – product, financial, legal, HR…Slow decisions destroy moral. Involve all the staff on decision making.
4 - Oversee and deliver the company’s performance –
Take an active role in driving performance. Maintaining a keen awareness of the industry and market, and being in touch with the core business functions to ensure proper execution of tasks.

ACCOUNTABILITIES
Legal Compliance
Compliance with all legal and regulatory documents and monitoring of compliance. Matters of compliance include:
• Financial – Taxes and statutory reporting, for both KE and TZ.
• HR – compliance with Labour and Immigration law, for both KE and TZ.
• Licensing – for company activities, including transport licensing, for both KE and TZ.
• Insurance – legal liability for DMC activities can be onerous, and extensive insurance coverage and support, compliance with company procedures, licensing, training, and risk assessment, are an essential part of the business.

Mission, policy, strategy and planning
Trends and development in the Safari Industry are fast evolving, volatile and competitive. The company needs to be clear where its short term, and long term strategy and goals lie, and needs to be proactive and responsive to change; in order to remain a successful market leader.

Management and administration
Manages the day-to-day operations of the business, and assures a smoothly functioning, efficient organization.
Assures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, reporting and regular evaluation.
Assures a work environment that recruits, retains and supports quality staff. Assures process for selecting, development, motivating, and evaluating staff. Recommends staffing to Board, recruits personnel, negotiates professional contracts, and sees that appropriate salary structures are developed and maintained.
Specifies accountabilities for management personnel and evaluates performance regularly.

Marketing & Sales –
The CEO serves as the chief spokesperson (ambassador) for the company to the Safari travel industry, both locally and internationally.
Ensures the company brand and message is effectively disseminated to the market.
Contracts with key customers, agreeing service levels, contracts and pricing.
Listens to clients, and suppliers, in order to improve services.
Responds to complaints

Finance
Promotes product and services that are operated in a cost-effective manner, employing economy while maintaining an acceptable level of quality.
Oversees the fiscal activities of the organization including budgeting, reporting, and audit.
Works with the Board to ensure financing to support short and long term goals.
Community relations
Acts as an advocate, within the public and private sectors, for issues relevant to the company.

INDICATORS OF GOOD PERFORMANCE OF THE JOB:
• Growth of turnover across the group.
• Effective budgetary control, operate better than or at budget levels.
• Smooth relations with all partners, representatives, customers and suppliers in the market.
• Motivated, happy and productive staff and departments.
• An efficient pro-active operation, with minimal operational crisis.

JOB REQUIREMENTS
Professional Qualifications, and relevant working experience:
Graduate - a degree in leisure travel & tourism / management / marketing & IT / business, would be advantageous.
5 years experience – in a senior management position within the Safari Industry.
Skills identified for satisfactory performance of the job:
A passion for African Safari, upmarket travel and wildlife - the CEO must understand and be passionate about the product they are selling.
Experience in what a DMC needs to deliver
Business savvy – as the company’s leader this position requires an individual with knowledge of, and experience in, corporate management and administration.
Prepared to Travel and visits agreed and budgeted trade shows
Leading change – this individual deals effectively with demanding situations, and the fast paced developments in the industry, especially with regard to IT innovations and opportunities.
Interpersonal skills – as the “face” of the organization, the CEO is responsible for the reputation and image of the company.
IT skills – company operations are all software based, and the CEO should be able to operate and understand all aspects of the working tools of the company

Expiring: Oct 03, 2016

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