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City Lodge Manager , Malawi

Company profile:
This lodge is a stylish contemporary lodge from a unique blend of African designs, furniture, fabrics and personal collectables. The guest lodge has 10 varied collection of rooms, all en suite, and a restaurant for residents to dine. Each room is named after an African country, style or culture and decorated in that particular style. Tourists, business persons and transit visitors come to appreciate the tasteful and comfortable accommodation, warm hospitality and excellent collection of African arts and crafts

Job description:
- The Manager is end responsible for the lodge. He / she will be living on the premises and is first point of contact for the guests. The manager has main responsibilities:
- Deliver excellent customer service at all times, ensuring guests comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer complaints in a professional manner
- Manage and maintain the administration of all reservations, cancellations and no-shows in line with the company policy
- Prepare a weekly dinner menu together with the Kitchen staff. Train and monitor the kitchen staff about food , drinks and nutrition, serving standards and kitchen hygiene.
- Financial tasks, Income versus expenses, Food costing, monitoring bank accounts.
- Entertaining and hosting, reception, restaurant and the bar are main areas of attention.
- Also managing approximately 13 staff of gardeners, builders, receptionist, bar staff, cooks and cleaners is a continues task. Every day is different and the manager is challenged with another challenge every day.

Main thing is to keep the customers satisfied whilst running all other work at the same time. A challenging job!


- Language: English and preferable other languages
- Experience: Hospitality, tourism, leadership skills, people manager
- Affinity with Food and willing to work together with the cooks to improve their knowledge of food and recipes.
- Others: Driver’s license

Somebody that want to work in a different environment with a lot of patience - good communication skills – authority – a lot of energy and willing to make long days.

Terms of employment:
- First 3 months USD 200 plus accommodation
- After 3 months USD1000 plus accommodation
- 6 day workweek, 1 day off

Expiring: May 06, 2016

Turaco Treetops is an ecolodge at the border of Kibale National Park in Uganda. We are looking for an experienced Lodge Manager or Managers to deliver a high-quality experience for our guests. Do you have tourism or hospitality experience in East Africa? Are you self-motivated, positive, hands-on, and resourceful? Would you love to live and work in nature? Then you might be exactly who we are looking for! -- See:

Taking responsibility for the lodge management will guarantee you a dynamic and diverse working environment in one of the most beautiful rain forests of Uganda. Important parts of your daily work include:

Operations & staff: Overseeing and coordinating the day-to-day operations of all lodge departments (service, kitchen, housekeeping, maintenance, security – app. 30 people) in close collaboration with the assistant manager. You host a day-start and check-in with the team throughout the day to monitor all areas and take responsibility for compliance with quality, health and safety standards. You coach, motivate and train staff and manage rosters, payment and performance. Lead by example in a positive, hands-on and enthusiastic manner.

Guest experience: Ensuring a memorable guest experience, with quality lodging, excellent food and beverage, high service levels and true nature experience. You connect with and support guests, and inspire staff to exceed expectations. Visible presence throughout the guests’ stay, especially during key service moments.

Lodge bookings: Overseeing and support of the lodge booking process, while effectively communicating with tour operators, travel agents and guests.

Lodge bookings: Overseeing and support of the lodge booking process, while effectively communicating with tour operators, travel agents and guests.

Financial management: Coordinating lodge financial management and providing regular management updates to the lodge owners (operations and finance). You make sure that the administrative and financial processes are always up to date.

Stock & supplies: Organizing lodge supplies and oversee stock management. Maintenance: Identification of all necessary maintenance and ensuring all issues are promptly resolved. You oversee and support planned and unplanned maintenance/renovations/construction. Ensuring the lodge premises are well maintained, clean, organized and attractive at all times.

Flexibility: Managing unforeseen events with calmness and hands-on technical skills, seeking solutions that reflect the standards of Turaco Treetops.

Relations: Keeping respectable and positive relationships with the communities, district leaders, other (tourism) businesses and authorities.

Conservation: Supporting forest protection, monitor and follow-up on illegal activities (logging, fires, etc.). Working in close collaboration with the Chris Roberts Forest Foundation (frequent check-ins; coordination of activities on foundation premises).

Representation: Representing the company while sustaining the lodge standards, reputation, concept, and design.

A minimum of 2 years of management experience, preferably in a comparable setting in experience in the mid-range or high-end hospitality sector, preferably in East Africa.
Relevant educational background in business or operational management, hospitality, and/or tourism.
Proven technical experience and/or affinity with (lodge) property maintenance.
Affinity and/or experience with the Ugandan society and tourism sector.
Passionate about hospitality, service-delivery, sustainability, wildlife and conservation.
Eye for detail.

Independent, self-driven, hard-working, and able to keep on top of your responsibilities, also when working under pressure.
Comfortable to take responsibility and show leadership.
Effective communicator, eager to build and maintain relations.
Flexible, curious, creative, solution-oriented and resourceful, also in the event of unexpected situations.
Hands-on mentality, ‘do what it takes’ to ensure guest satisfaction.
Positive, friendly, open-minded and respectful attitude towards all guests, staff and all other relations of Turaco Treetops.

Availability from mid-June 2023, and willing to work at Turaco Treetops for a period of 2 years.
Comfortable with working long days and running a busy 24/7 operation.
Able to live in a remote area.
Fluency in English (written/spoken), knowledge of other languages is a plus.
Computer skills, content creation and social media management is a plus.
Driver’s license.

Competitive salary - Accommodation and meals - Work permit(s) and social security fund contribution - Annual leave of 21 days plus 5 days per month - Back-up support and guidance from the Uganda based owners - Annual bonus based on performance.

Expiring: Apr 30, 2023
Content Manager in Kenya , Kenya

Over de content manager positie:
Het zal je niet verbazen na het lezen van deze vacature: de content manager is een spil in het marketing web en een waanzinnig belangrijke rol! Omdat we 'on the ground' zijn hebben we de unieke mogelijkheid zelf alle routes & partnerships te ontwikkelen EN om content te maken. Videokanaal Charlie's & Chill is een mooi voorbeeld van een content USP die we hebben tov andere reisbureaus.

Naarmate we groeien en de budgetten groter worden zal het van content maken steeds meer naar makers managen gaan, maar in de beginfase zal de nadruk meer op maken liggen! Jij maakt met Charlie en de Head of Marketing de content strategie en voert uit.

- Het maken en uitvoeren van een Content Strategie die past bij de Social Branding Strategie
- Content maken voor website en campagnes van landing pages tot organic & social ads
- Content creators managen: inhouse content creators, filmmakers, editors, freelancers
- Content gerelateerde projecten managen

- Je beschikt over een goeie pen in onze tone of voice, letterlijk en figuurlijk (in de letterlijke zin van het woord - begrijp je hem nog? Op schrift en visueel ;))
- Georganiseerd en sociaal - je kunt een groep aansturen
- Strategisch en conceptueel inzicht
- Esthetisch onderlegd, je hebt oog voor wat mooi is
- Basiskennis van WP, SEO en socials
- Kennis over Afrika en affiniteit met verantwoord reizen
- Een goed gevoel bij onze reizen

- Werk dat niet als werk voelt: je gaat nog ~30 jaar werken, beter geniet je ervan!
- Mee-ondernemen: leidinggeven en laten groeien van ook jouw bedrijf!
- Ontwikkeling & Groei: wij doen wat we leuk vinden en bij toeval zitten we aan de kant van de ontwikkeling en groei (authentiek & verantwoord toerisme, Afrika = booming). Dit maakt het business spel heel leuk door alle kansen.
- Vreugde: er is niets meer bevredigend dan een product/service hebben dat plezier brengt: bij het team, alle lokale partners en natuurlijk onze reizigers!
- Een verschil maken: geen geknoei in de marges, de doelen zijn tastbaar, van het werk dat je vandaag doet kun je morgen het resultaat zien.
- Bijdragen aan de ontwikkeling van Verantwoord Toerisme: reizen moet bijdragen, geen afbreuk doen! Dat kan! Draag bij aan deze positieve verandering!
- Levensstijl: leven & reizen op een van de mooiste plekken ter wereld! Na een werkdag-/week: natuur, puurheid, plezier, avontuur >> YOU’RE ALIVE!!!
- Een hecht team: geen collega’s maar iets moois bouwen met vrienden, de Angels worden je familie ;)

- Marktconform salaris (naar Nederlandse reisindustrie-standaarden)
- Reisbureau-waardige secundaire arbeidsvoorwaarden: vliegticket allowance, genoeg vakantiedagen, etc.

Note: verwacht geen verwende expat-achtige tegemoetkomingen, nog steeds een bescheiden MKB ;)

Are you interested in becoming a Content Manager? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jan 23, 2022
Head of Marketing , Kenya

Over de Head of Marketing positie:
Je bent ondernemend, ambitieus, en wilt meehelpen een bedrijf te runnen. Je hebt minstens 5 jaar relevante online marketing ervaring en bent beschikbaar om lange termijn naar Kenia te komen. Je bent creatief en zelfredzaam genoeg om met de middelen van een scale-up in Afrika ambitieuze targets te halen en een groeiend marketing department te leiden!

Jaja, daar komt ie… WIJ ZOEKEN JOU

Als Marketing Manager van deze scale-up zorg jij voor de verdere uitwerking van deze strategie. We zitten met het marketing team (4 FTE’s) in een een post-corona fase van wederopbouw hetgeen je de mogelijkheid geeft om zelf een team te bouwen. Je kan je stempel drukken op de toekomst van dit snelgroeiende bedrijf en met het MT meewerken aan de strategie.

- marketing funnel: van engagements (on- en offline) tot aanvraag van een boeking
- Targets: het aanleveren van genoeg leads aan het sales team om de groei targets te halen
- Reports: het team wekelijks inzicht geven in de marketing statistieken
- Management van zowel je eigen team als onderdeel zijn van het MT
- Strategie: samen met het management nieuwe strategieën uitzetten hoe nieuwe markten aan te boren

- Relevante werkervaring: minstens 5 jaar online marketing ervaring, het liefst bij een start- of scale-up en/of in travel of een soortgelijke B2C bedrijf (eigenlijk is travel als B2B met lange marketing & sales cycles)
- Sociaal vaardig: met de groei van het bedrijf gaat het marketing team dat jij managet ook snel groeien
- Strategisch mastermind: vooruitziende blik en voorspellend vermogen
- Data gedreven: de keuzes die je maakt zijn onderbouwd met data en metrics zijn grote vrienden van je
- Technisch onderlegd: rechtstreeks schakelen met development teams om je projecten tot leven te brengen (zelf bouwen mag ook natuurlijk)
- Zelfredzaam en nieuwsgierig: je bent niet afhankelijk van dure adviseurs/uitvoerders om iets gedaan te krijgen
- Passie voor reizen en je voelt ons product haarfijn aan
- Je hebt de mogelijkheid om voor lange termijn (2+ jaar) naar Kenia te verhuizen. (De mogelijkheid bestaat om na ~2 jaar te verhuizen naar het kantoor in Kaapstad)

Are you interested in becoming a Head of Marketing in Kenya? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jan 23, 2022
Tanzania Travel Consultant , Tanzania

Tanzania travel consultant (native Dutch, German or French speaker):

An average day of a Business Travel Consultant You start the day with a cup of coffee and you open your mailbox to see what new requests have come in for your portfolio, after that you see which existing customers you agreed to contact today. You make the planning for today and you get to work on a travel proposal for two passengers to the Northern National parks. They will arrive in 3 weeks, you consult with your colleagues how to make the nicest proposal for these guests and you put this in our software system.

Meanwhile, one of your regular customers calls to tell you that they have some questions about the newest proposal that you have sent them a few days ago and they want to make some last changes before they will confirm this trip. After finalising this call you take action and change the proposal and send it to the customer.

After that you proceed to call a few customers in order to send them their (new/changed) proposal.

Your profile
- Dutch, German or French is your native language
- Relevant work experience is an advantage, but not essential;
- Experience to work with a computer;
- Good communication skills;
- Commercial attitude and 'entrepreneurial spirit';
- Great sense of responsibility;
- Team spirit;
- Knowledge of the English task in word and writing is a must;

Why do you want to be part of it?
- We have an informal culture and we work with a professional team.
- You make people happy about their upcoming trip!
- We offer a comprehensive training.
- Quality is important and we strive for higher customer satisfaction every day!
- The working environment is pleasant and we work in young and dynamic teams.
- We have received already 2 years in a row a certificate of excellence from Tripadvisor and a 5/5 score.
- We are unique in the travel industry because we deal with all our customers directly (no agents) so we have the shortest chain.

Employment Type
- Full-time

Are you interested in becoming a Tanzania Travel Consultant? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Nov 05, 2021
Sustainable Tourism Liaison Coordinator , Tanzania

Sustainable Tourism / Vocational Training Liaison Coordinator

Africa Amini Alama is opening a new concept of secondary education whereby basic vocational training in sustainable tourism is integrated to provide form 4 leavers without the means for further studies an early entry to a career in sustainable tourism. In order to align this project with the tourism industry we are looking for a liaison officer whom will be responsible for:
- Market research in order to ensure the students learn the basic skills desired by the tourism industry.
- Maintain relations with key players in the tourism market for placement of students during their practical’s.
- Ensure the practical curriculum is designed and maintained in order to keep up with the standards of the industry.
- Develop relationships with partners in the tourism industry and tourism supply sectors to seek their input and support, for example in the form of teachings at school.
- Support students after the completion of their Secondary Education in finding placements.

The position is based in Momella, Ngare Nanyuki.

Are you a highly motivated, self-driven, service-oriented tourism professional with a first hand knowledge of:
- Lodge/Camp Management
- F&B
- Service and client expectations

Please send us your motivation (through letter or better a short video), resume to

Are you interested in becoming a Sustainable Tourism Liaison Coordinator? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Oct 23, 2021

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