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City Lodge Manager , Malawi

Company profile:
This lodge is a stylish contemporary lodge from a unique blend of African designs, furniture, fabrics and personal collectables. The guest lodge has 10 varied collection of rooms, all en suite, and a restaurant for residents to dine. Each room is named after an African country, style or culture and decorated in that particular style. Tourists, business persons and transit visitors come to appreciate the tasteful and comfortable accommodation, warm hospitality and excellent collection of African arts and crafts

Job description:
- The Manager is end responsible for the lodge. He / she will be living on the premises and is first point of contact for the guests. The manager has main responsibilities:
- Deliver excellent customer service at all times, ensuring guests comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer complaints in a professional manner
- Manage and maintain the administration of all reservations, cancellations and no-shows in line with the company policy
- Prepare a weekly dinner menu together with the Kitchen staff. Train and monitor the kitchen staff about food , drinks and nutrition, serving standards and kitchen hygiene.
- Financial tasks, Income versus expenses, Food costing, monitoring bank accounts.
- Entertaining and hosting, reception, restaurant and the bar are main areas of attention.
- Also managing approximately 13 staff of gardeners, builders, receptionist, bar staff, cooks and cleaners is a continues task. Every day is different and the manager is challenged with another challenge every day.

Main thing is to keep the customers satisfied whilst running all other work at the same time. A challenging job!

Requirements:

- Language: English and preferable other languages
- Experience: Hospitality, tourism, leadership skills, people manager
- Affinity with Food and willing to work together with the cooks to improve their knowledge of food and recipes.
- Others: Driver’s license


Profile:
Somebody that want to work in a different environment with a lot of patience - good communication skills – authority – a lot of energy and willing to make long days.

Terms of employment:
- First 3 months USD 200 plus accommodation
- After 3 months USD1000 plus accommodation
- 6 day workweek, 1 day off

Expiring: May 06, 2016
Assistant Lodge Manager in Malawi , Malawi

COMPANY DESCRIPTION:
One of the leading tourism companies based in Lilongwe, the Capital of Malawi is looking for an Assistant Manager for a lodge in Lilongwe.

A busy lodge in the top areas of Lilongwe is well known for its friendly staff, location and beauty. Most of the clients are consultants who stay in Malawi for a significant time. Important is that they feel comfortable and at home. The spacious rooms are decorated in a nice African style with western comfort. The lodge has a bar and a restaurant for its guests only.

JOB DESCRIPTION:
• Overseeing and coordinating day-to-day operations
• Daily and monthly financial management
• Stock management, shopping
• Marketing activities
• Reception; managing bookings, customer relations,
• HR; training/motivating staff, working schedules
• Food & Beverage; Culinary knowledge of food preparation, staff training
• Quality checks, monitor maintenance

We are looking for an enthusiastic, independent, responsible, hands-on and flexible person.

QUALIFICATIONS:
- Language: English and preferable other languages
- Experience: Hospitality, Tourism, and Leadership Skills
- Other: Driver’s license, culinary knowledge

WHAT WE OFFER:
- A beautiful workplace in a quiet area in the capital city.
- An opportunity to grow within the company
- Accommodation
- Three months trial period
- Salary 500-750 USD

Are you interested in becoming an Assistant Lodge Manager in Malawi? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Mar 15, 2020
Camp Manager in Tanzania , Tanzania

DEPARTMENT: Front Office & Restaurant
REPORTS TO: General Operations Manager in Mwanza

- Contract for 2 Year
- 1 off day per week
- Work Permit for Tanzania & Serengeti National Park
- Accommodation at the Lodge full board
- Medical - Hospital in Mwanza City
- Transport to & flo return ticket (home of destination) to Mwanza City via Dar es Salaam
- Working hours 10-12 hrs (on split shifts)

DESCRIPTION
You are responsible for all aspects of running of the Lodge, including the staff training and quality control. You are ultimately responsible for ensuring that every guest at the Lodge has been engaged through service that meets or exceeds our set standard.

ESSENTIAL JOB FUNCTIONS
• Manage Day to Day Operation of the Camp as per the Manager's Check List
• Assist guest with check in and check out processes (verifying registration, address and credit information, etc). Go above and beyond to provide assistance, i.e. assist with housekeeping, coffee, and directions, wake up calls, etc
• Conduct Training with the Housekeeping & Restaurant on weekly basis and overseeing the Rooms as per the Check List
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and
room amenities.
• Daily Reports / Department Staff Schedules / Weekly orders etc.. Updated as per Mbalageti standards.
• Oversee the Maintenance / House Keeping Department / Restaurant and Standard operating procedure are followed
• Follow Mbalageti operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.

It is your job to make sure that every guest has an incredible stay at Mbalageti. It is your attention to detail and your commitment to first-class service and hospitality that will add the finishing touch to
entire Mbalageti Serengeti experience.

Are you interested in becoming an Operations Camp Manager in Tanzania? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Mar 10, 2020
Safari Lodge - Management Couple - Uganda , Uganda

General Job Description:
On site 24 hour management of 12 room luxury safari lodge. Overseeing all 35 staff including; food and beverage supervisor, 3 Cooks, 2 Kitchen Helpers, 2 bar men, 1 Storekeeper, 6 Housekeeping staff, 5 Dining Rooms staff, 5 Porters/ Security/ Gardeners/ Guides, 1 Gardener, 2 Staff Cooks, 4 horse guides, 2 horse helpers

Operations Management:
Daily running of lodge includes:
1. Administration
2. Accounts and stock control measures
3. Overseeing House-keeping staff and room checks
4. Guest relations
5. Maintenance of all buildings, equipment and swimming pool
6. Up keep of grounds
7. Running the gift shop

Management of Restaurant and Bar:
1. Overseeing of purchasing and improving stock controls with daily food requisitions
2. Overseeing of food orders
3. Shopping once a week in nearest town with driver
4. Menu planning although this is mostly done by chefs
5. Food cost analysis and regulation
6. Ensuring high quality food
7. Food presentation
8. Customer service
9. Wine service/selection
10. Monthly management reports
11. Preparing accounts for the accountant

Hosting
Greeting new guests (staff can also do this), customer care, dining with guests when appropriate, hosting and organising special events. This is a very important part of the manager’s job.

Staff Management
1. Training and Managing staff
2. Motivating and evaluating
3. Co-ordinating different staff and time tabling their daily schedule
4. Paying staff
5. Introducing Disciplinary measures when necessary
6. Recruitment of new staff (if and when necessary)

Quality Control
1. Onsite inspection of the properties both structural and operational
2. Maintaining high quality of customer care/service
3. Quality control of food/ daily feedback to kitchen

Horse Back Safaris
Organising horseback safaris in coordination with the guides.

Project Management
Overseeing Mihingo Conservation Foundation (MCF):
1. Mihingo Leopard and Hyena Conservation Project (compensation of livestock killed by predator)
2. Mihingo School Support
3. Mihingo Marathon (Charity run once a year to generate income for MCF)

Expiring: Feb 22, 2020
Lodge Management in Zambia , Zambia

Established in 1998 Kiboko Safaris Malawi is offering high quality low priced camping, chalets and luxury safaris into all the regions of Malawi and to South Luangwa NP in Zambia. All the safaris are starting and ending in Lilongwe and can be connected together to make the safari of your choice.

Kiboko’s brand new eco-friendly Msandile River Lodge is located at an Ebony Groove overlooking the Luangwa River and the riverbanks of the National Park. The lodge has 9 standard tents, 4 en-suite tents and 5 chalets, all with river view. The main area has a restaurant, bar and swimming pool.

For this beautiful new lodge in Zambia Kiboko is looking for a duo/couple who are willing and able to run it with high quality standards.

Job description:
The lodge managers are end responsible for running the lodge. They will be living on the premises and are first point of contact for the guests. Main responsibilities:
- Deliver excellent customer service at all times, ensuring guests comfort and safety, entertaining and hosting
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer complaints in a professional manner
- Checking all areas on a daily basis on cleanliness and if all equipment is present and in perfect condition
- Logistic management
- HR; wages, recruitment, training
- Overseeing construction of staff quarters/laundry
- Managing approximately 25 local staff members

Main thing is to keep the customers satisfied whilst running all other work at the same time. A challenging job!

Requirements:
- Language: English and preferable other languages
- Available from April 2020
- Minimum of 2 years of management experience
- Leadership skills
- Comfortable working 7 days a week (beside vacations)
- Able to live in a remote area
- Experience: Hospitality, tourism, leadership skills, people manager,
- Building and maintenance capacity recommended
- Others: Driver’s license
- Experience working in Africa would be an added advantage
- First Aid training (beneficial)

Profile:
Somebody that wants to work in a different environment with a lot of patience - good communication skills – authority – a lot of energy - who is flexible and willing to make long days.

Terms of employment:
- Food and accommodation
- Compensation fee: 500 USD p.p.p.m. first 3 months. After 3 months 750 USD p.p.p.m.
- Work permit after 6 months in mutual consent

Are you interested in becoming a Lodge Managemer in Zambia? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Feb 20, 2020
Hotel Management couple wanted , Mozambique

Does the idea of working in a small paradise appeal to you? Perhaps looking for a change of scenery and climate? Can you speak Portuguese? We are a 5-star authentic lodge based in Mossuril Bay, Nampula Province in Northern Mozambique and are looking for a management couple to run our lodge. We are known for our hospitality and excellent service and our guests have always praised the service and treatment they received when visiting us. Of course a large part of our operation is heavily dependent on the local community and most of our staff originate from the little village nearby. Everyone is like family and work towards the common goal of treating the guest like gold. We are also an eco lodge and sustainable tourism is high on our agenda.

The ideal candidates would need to have hotel management experience and be comfortable in an environment far from city life. Candidates will also need to liaise with consultants based in Mozambique, Europe and South Africa. In addition, liaising with the marketing and social media consultants to; among other things; translate social media posts into Portuguese and to also handle reviews via Guest Revu will be required. We are all part of a team and regular communication between all parties is imperative. Of course, once you are greeted with the friendly staff and consultants, this won’t be a problem! You will be welcomed with open arms and will immediately feel like you are part of a great team! If this sounds like an ideal opportunity for you, we would love to speak to you. Contact carla@unlimiteddestinations.co.za

RESPONSIBILITIES:
Responsibilities include, but are not limited to the following:

General management
• Overseeing and coordinating day-to-day operations.
• Daily and monthly financial management.
• Prepare and communicate monthly management reports.
• Organize product procurement and delivery; stock management.
• Development and implementation of marketing activities and guest activities.
• Manage bookings and communicate with tour operators, travel agents and guests.
• Maintain and enhance customer relations (expanding clientele) and reputation.

HR & Staff
• Drive and motivate staff. Lead by example in a positive and enthusiastic manner.
• Maintain a safe, harmonious, enjoyable work place environment.
• Staff recruitment, staff rosters, performance reviews, staff leave.
• Design and execute staff trainings.

Guest experience
• Ensure to deliver a memorable experience for all guests.
• Offer a visible presence and support our guests throughout their stay.
• Inspire staff to exceed our guests’ expectations.
• Resolve and handle potential guest complaints.

Food & beverage
• Ensure excellent food and beverage quality and presentation.
• Monitor menu choices, and ensure our chefs are well supported.
• Manage the supply chain and oversee ordering and procurement.
• Oversee service at meal times.

Property & community
• Perform quality checks. Enforce compliance with quality, health and safety standards.
• Monitor proper maintenance and oversee renovations/construction projects as necessary.
• Keep good and positive relationships with the local community, district leaders, police, other (tourism) businesses and authorities in Nampula.

What we are looking for:
Skills & knowledge
• Degree and/ or experience in hotel management or leisure & hospitality.
• Proven work experience in Africa (Mozambique) for at least one year.
• A minimum of 2 years of management experience, preferably in a comparable setting.
• Leadership skills and attitude in decision-making and problem-solving.
• Excellent communication skills, experience with online marketing is a plus.
• General knowledge of Africa and specifically Southern Africa and Mozambique

Personality
• Independent, self-driven, responsible, and able to keep on top of your responsibilities even under pressure.
• Hands-on mentality, with the right ‘do what it takes’ attitude to ensure customer satisfaction.
• Service oriented with a business mindset.
• Respectful awareness of local culture.
• Positive, friendly, with an open-minded attitude towards all guests, staff and partners of the lodge.
• Creative and resourceful, even in the event of unexpected situations.
• Great eye for detail in order to provide impeccable service and thoughtful surprises.

Other
• We are recruiting couples (single will be possible to consider)
• Availability from March 1st, 2020, and willing to work at Coral Lodge for a minimum of 2 years. Each additional year after 2 years will be appreciated by a bonus.
• Comfortable with working 7 days a week (beside vacations).
• Able to live in a remote area.
• Fluency in English and Portuguese (written/spoken). A knowledge of other languages is a plus.
• Driver’s license (preferably for both)
• Respect and concern for wildlife and conservation.
• First aid training (beneficial)

What we offer
• A fantastic workplace and the opportunity to shape the service delivery in the region
• One international flight per person, annually.
• A 3 month trial period with a compensation which is in line with market practice
• A work permit (if needed) after the trial period has been successful.
• Monthly salary (experience dependent), agreed once probation period is complete. (This is in line with market practice, as are the terms and conditions governing it).
• Daily meals and drinks, private family villa for managers
• A 4-week paid leave in the low season and several shorter leaves during the season to make up for your 7-day work week.
• Back-up support and guidance from the owners.

Are you interested in becoming a Hotel Management couple in Mozambique? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Feb 16, 2020

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