LODGE MANAGER(S)
, Uganda
Turaco Treetops is an ecolodge at the border of Kibale National Park in Uganda. We are looking for an experienced Lodge Manager or Managers to deliver a high-quality experience for our guests. Do you have tourism or hospitality experience in East Africa? Are you self-motivated, positive, hands-on, and resourceful? Would you love to live and work in nature? Then you might be exactly who we are looking for! -- See: www.turacotreetops.com/flywithus
THE JOB
Taking responsibility for the lodge management will guarantee you a dynamic and diverse working environment in one of the most beautiful rain forests of Uganda. Important parts of your daily work include:
Operations & staff: Overseeing and coordinating the day-to-day operations of all lodge departments (service, kitchen, housekeeping, maintenance, security – app. 30 people) in close collaboration with the assistant manager. You host a day-start and check-in with the team throughout the day to monitor all areas and take responsibility for compliance with quality, health and safety standards. You coach, motivate and train staff and manage rosters, payment and performance. Lead by example in a positive, hands-on and enthusiastic manner.
Guest experience: Ensuring a memorable guest experience, with quality lodging, excellent food and beverage, high service levels and true nature experience. You connect with and support guests, and inspire staff to exceed expectations. Visible presence throughout the guests’ stay, especially during key service moments.
Lodge bookings: Overseeing and support of the lodge booking process, while effectively communicating with tour operators, travel agents and guests.
Lodge bookings: Overseeing and support of the lodge booking process, while effectively communicating with tour operators, travel agents and guests.
Financial management: Coordinating lodge financial management and providing regular management updates to the lodge owners (operations and finance). You make sure that the administrative and financial processes are always up to date.
Stock & supplies: Organizing lodge supplies and oversee stock management. Maintenance: Identification of all necessary maintenance and ensuring all issues are promptly resolved. You oversee and support planned and unplanned maintenance/renovations/construction. Ensuring the lodge premises are well maintained, clean, organized and attractive at all times.
Flexibility: Managing unforeseen events with calmness and hands-on technical skills, seeking solutions that reflect the standards of Turaco Treetops.
Relations: Keeping respectable and positive relationships with the communities, district leaders, other (tourism) businesses and authorities.
Conservation: Supporting forest protection, monitor and follow-up on illegal activities (logging, fires, etc.). Working in close collaboration with the Chris Roberts Forest Foundation (frequent check-ins; coordination of activities on foundation premises).
Representation: Representing the company while sustaining the lodge standards, reputation, concept, and design.
WHAT WE LOOK FOR
A minimum of 2 years of management experience, preferably in a comparable setting in experience in the mid-range or high-end hospitality sector, preferably in East Africa.
Relevant educational background in business or operational management, hospitality, and/or tourism.
Proven technical experience and/or affinity with (lodge) property maintenance.
Affinity and/or experience with the Ugandan society and tourism sector.
Passionate about hospitality, service-delivery, sustainability, wildlife and conservation.
Eye for detail.
Independent, self-driven, hard-working, and able to keep on top of your responsibilities, also when working under pressure.
Comfortable to take responsibility and show leadership.
Effective communicator, eager to build and maintain relations.
Flexible, curious, creative, solution-oriented and resourceful, also in the event of unexpected situations.
Hands-on mentality, ‘do what it takes’ to ensure guest satisfaction.
Positive, friendly, open-minded and respectful attitude towards all guests, staff and all other relations of Turaco Treetops.
Availability from mid-June 2023, and willing to work at Turaco Treetops for a period of 2 years.
Comfortable with working long days and running a busy 24/7 operation.
Able to live in a remote area.
Fluency in English (written/spoken), knowledge of other languages is a plus.
Computer skills, content creation and social media management is a plus.
Driver’s license.
OFFER
Competitive salary - Accommodation and meals - Work permit(s) and social security fund contribution - Annual leave of 21 days plus 5 days per month - Back-up support and guidance from the Uganda based owners - Annual bonus based on performance.
Expiring: Apr 30, 2023