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Account Manager (French) in Kenya , Kenya

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is “yes”, you might have what it takes to be the next Account Manager (French) at our amazing Nairobi office!

Booking.com BV (the company behind Booking.com™, the world’s leading online hotel reservation service) is looking for people to support our business in the fast-growing hotel markets.
Booking.com (Kenya) Ltd, one of the support companies in Kenya, is seeking a full time Account Manager (French) in our lovely Nairobi office.

B.responsible

You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

B.capable

- Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
- Managing your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize and manage the performance of a portfolio of accounts to business value
- Identifying and articulating Partner needs: you are capable to create value for Partners by identifying, clarifying and prioritizing partner needs
- Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
- Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
- Representing Booking.com: you can exhibit professional behavior and act as a role model of the Booking.com values before, during and after interactions with partners
- Self-awareness, managing and developing yourself: you have the capability to achieve business goals and make the difference in interacting with partners by recognizing the emotions of oneself and of others and to use this information to guide thinking and behavior

B.skilled

- 2 years of experience in a relevant account management function
- Fluent English and French speaker and writer
- Affinity or experience within e-commerce and/or travel industry
- Pro-active, sense of responsibility and can work independently
- Accurate, strong analytical skills and an eye for detail
- Team player, self-motivated, flexible and open to change
- Positive attitude
- Hotel School, or University background preferred
- Driver’s license
- Availability to travel up to 50%
- You already have citizenship to work in Kenya

B.offered

We are a performance-based company that offers career advancement and competitive compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.

Booking.com BV is the world’s #1 accommodation site and the 3rd largest global e-commerce player. The diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. We connect travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. Each day, more than 1,200,000 room nights are reserved on our platform.

Are you interested in becoming a Account Manager (French) in Kenya? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Mar 22, 2018
Camp Manager in Zambia , Zambia

Established in 1998 Kiboko Safaris Malawi is offering high quality low priced camping, chalets and luxury
safaris into all the regions of Malawi. All the safaris are starting and ending in Lilongwe and can be
connected together to make the safari of your choice.

Kiboko’s idyllic eco-friendly tented safari camp is located on the banks of the Luangwa River overlooking a busy wildlife crossing point. The tented camp has 10 luxury tents which can contain 20 guests at a time. On walking distance you will find shared toilet block, swimming pool and a bar. At present Kiboko is constructing a new campsite within the same area.

Job description:
The camp manager is end responsible for the tented camp. He / she will be living on the premises and is first point of contact for the guests. The manager has main responsibilities:
- Deliver excellent customer service at all times, ensuring guests comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer complaints in a professional manner
- Entertaining and hosting, kitchen, tents and lunch area main areas of attention.
- Managing approximately 7 local staffmembers
- Checking the tents and kitchen on cleanliness on a daily base and check if all equipment is in order.

Main thing is to keep the customers satisfied whilst running all other work at the same time. A challenging job!

Requirements:
- Language: English and preferable other languages
- Experience: Hospitality, tourism, leadership skills, people manager
- Building and maintenance capacity recommended
- Others: Driver’s license

Profile:
Somebody that wants to work in a different environment with a lot of patience - good communication skills – authority – a lot of energy and willing to make long days.

Terms of employment:
- Food and accommodation
- 6 day workweek, 1 day off

Are you interested in becoming a Camp Manager in Zambia? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jan 06, 2018
City Lodge Manager , Malawi

Company profile:
This lodge is a stylish contemporary lodge from a unique blend of African designs, furniture, fabrics and personal collectables. The guest lodge has 10 varied collection of rooms, all en suite, and a restaurant for residents to dine. Each room is named after an African country, style or culture and decorated in that particular style. Tourists, business persons and transit visitors come to appreciate the tasteful and comfortable accommodation, warm hospitality and excellent collection of African arts and crafts

Job description:
- The Manager is end responsible for the lodge. He / she will be living on the premises and is first point of contact for the guests. The manager has main responsibilities:
- Deliver excellent customer service at all times, ensuring guests comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer complaints in a professional manner
- Manage and maintain the administration of all reservations, cancellations and no-shows in line with the company policy
- Prepare a weekly dinner menu together with the Kitchen staff. Train and monitor the kitchen staff about food , drinks and nutrition, serving standards and kitchen hygiene.
- Financial tasks, Income versus expenses, Food costing, monitoring bank accounts.
- Entertaining and hosting, reception, restaurant and the bar are main areas of attention.
- Also managing approximately 13 staff of gardeners, builders, receptionist, bar staff, cooks and cleaners is a continues task. Every day is different and the manager is challenged with another challenge every day.

Main thing is to keep the customers satisfied whilst running all other work at the same time. A challenging job!

Requirements:

- Language: English and preferable other languages
- Experience: Hospitality, tourism, leadership skills, people manager
- Affinity with Food and willing to work together with the cooks to improve their knowledge of food and recipes.
- Others: Driver’s license


Profile:
Somebody that want to work in a different environment with a lot of patience - good communication skills – authority – a lot of energy and willing to make long days.

Terms of employment:
- First 3 months USD 200 plus accommodation
- After 3 months USD1000 plus accommodation
- 6 day workweek, 1 day off

Expiring: May 06, 2016
(Dutch speaking) Franchisenemer in Malawi , Malawi

Titel: Vestigingsmanager met ondernemersgeest
Standplaats: Malawi
Aanvang: In overleg
Bedrijfsnaam: Doingoood

Heb jij een passie voor het Afrikaanse continent, een hoge intrinsieke drive en ben je zelfstandig en ondernemend?

Misschien word jij dan wel heel blij van de kans die Doingoood je te bieden heeft. Op onze bestemming Malawi zijn wij namelijk op zoek naar een vestigingsmanager die de eindverantwoordelijkheid voor deze prachtige bestemming op zich neemt. Je bent eigen baas in Malawi terwijl je tegelijkertijd meelift op de goede naam, de werkwijze en de hele operationele organisatie die Doingoood in Malawi heeft opgezet.

Bij Doingoood geloven wij dat mensen betere wereldburgers kunnen zijn als er meer begrip is voor andere leefwijzen en culturen. Met onze programma's willen we mensen kennis laten maken met het échte dagelijkse leven van mensen in Afrika. Een leven dat er vaak heel anders aan toe gaat, dan wat je -mede dankzij wat de media ons laat zien- ervan denkt te weten.

Doingoood organiseert en begeleidt buitenlandstages, reizen met (maatschappelijke) impact, tussenjaar programma's, vrijwilligerswerk en schoolreizen in Afrika.

Jaarlijks helpen wij zo'n 200 reizigers om goed georganiseerd en zorgeloos te kunnen genieten van Afrika. Wij zijn heel enthousiast zijn over het Afrika dat wij kennen. Over de hartverwarmende projecten, de inspirerende mensen en de prachtige plekken op dit geweldige continent. En al dat enthousiasme over 'ons' Afrika, delen we graag met onze deelnemers. Vanuit onze eigen ervaring.

In deze pittige functie ben je primair verantwoordelijk voor het ontwikkelen van de Doingoood organisatie in Malawi. Je ontwikkelt partnerschappen met nieuwe partners en onderhoudt de bestaande relaties. Je begeleidt stagiaires, vrijwilligers en reizigers tijdens hun verblijf in Malawi. Je weet moeiteloos in te spelen op onverhoopte problemen of onverwachte plotwendingen die zich voordoen.

Kortom, het is jouw taak om ervoor te zorgen dat zowel het project als de deelnemer optimaal profiteert van de samenwerking. Je helpt deelnemers om meer begrip te krijgen voor de cultuur en leefwijze in Malawi. Je ondersteunt, waar nodig, stagiaires bij het behalen van hun stagedoelen. Je coacht de projecten hoe zij optimaal gebruik kunnen maken van de inzet van de stagiaires en vrijwilligers. En je zorgt ervoor dat alle randvoorwaarden voor een fijne samenwerking en een veilig verblijf gewaarborgd zijn.

Wie ben jij/ zijn jullie:
• Een persoon (of stel) met een passie voor Afrika en bij voorkeur al ervaren is met ondernemen of managen in een andere cultuur
• Je bent ondernemend van karakter, kan kansen herkennen en je vindt het leuk om resultaten te boeken
• Je vindt het leuk om jouw kennis en ervaringen op anderen over te brengen en hen te helpen om daarin zelf ook een ontwikkeling door te maken
• Je vindt het een fijne uitdaging om de gehele verantwoording voor de vestiging Malawi op je te nemen
• Je bent een ‘het glas is altijd halfvol’ persoonlijkheid, je communiceert prettig en helder, je bent niet bang om op jezelf te reflecteren en je houdt van eerlijkheid en degelijkheid (als in: alles is netjes en goed geregeld)

Dit hebben wij te bieden:
• Een kans om als zelfstandig ondernemer aan de slag te gaan, als ‘franchise nemer’ van Doingoood. Je kan direct instappen in een lopende organisatie waarin heel veel al geregeld is en zó overgenomen kan worden
• Een aantrekkelijke financiële verdeling van de inkomsten
• Een geweldige kans om de bestemming Malawi tot haar volle potentie (en er is echt veel potentie) te ontwikkelen. Hierin heb je –binnen de afgesproken kaders voor kwaliteit en veiligheid- alle vrijheid om dit naar eigen inzicht vorm te geven
• Samenwerking met een gedreven, enthousiast team met een groot hart voor Malawi

Goed om te weten als je gaat reageren:
• Wij zijn op zoek naar iemand die zich voor langere tijd wil verbinden aan Doingoood in Malawi en die dat echt vanuit zelfstandigheid wil doen. Het betreft hier dus geen loondienstverband. Er komt een franchise contract waarin alle afspraken worden vastgelegd.
• Er is een verdiepingsdocument beschikbaar met meer inhoudelijke informatie over de vestiging in Malawi. Hierin vind je ook de historische gegevens van de aantallen deelnemers van de afgelopen 3 jaar en de daarbij behorende verdien potentie op basis van de af te spreken financiële verdeelsleutel. Deze komt beschikbaar voor mensen die serieuze interesse hebben en reageren op deze vacature.
• Er is sprake van een instap fee. Dit kan je zien als ‘good will’ en een stuk commitment om een succes te maken van jouw franchise in Malawi

Enthousiast geworden?

Neem een video van jezelf op waarin je reageert op deze kans en stuur die, samen met je CV, naar ineke@doingoood.nl

Er is geen sluitingsdatum voor reageren. We gaan gesprekken inplannen zodra er reakties binnen komen en blijven dit doen totdat we de geschikte persoon/ personen gevonden hebben.

Are you interested in becoming a Franchisenemer in Malawi? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Oct 27, 2019
Front office Manager , Tanzania

DESCRIPTION

Assist day to day operation for all aspects of running of the lodge, including the staff training and quality control. You ultimately responsible for ensuring that every guest at the lodge has been engaged through service that meets or exceed our set standard

ESSENTIAL JOB FUNCTIONS

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Mbalageti, Displays dignity and respect of others at all times.

• Assist guest with check in and check out processes (verifying registration, address and credit information, etc). Go above and beyond to provide assistance, i.e. assist with housekeeping, coffee, directions, wake up calls, etc

• Conduct Training with the House Keeping weekly basis and overseeing the Rooms as per the Check List

• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.

• Answer hotel telephones courteously and efficiently following Mbalageti standards.

• Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques, Maintains a clean, organized environment for guests by clearing tables during service

• Follow Mbalageti operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.

Expiring: Sep 30, 2019
Reservations Manager (East Coast Zanzibar) , Tanzania

Description:
Working in this east coast Zanzibar hotel as reservation manager.

We are looking for a real people person willing to live in a remote beach hotel on the east coast of the beautiful Zanzibar.

Primarily to ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximise room revenue.


Main responsibilities / Key tasks:

To ensure that reservations are dealt with in an efficient and pleasant manner.

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.

To be fully conversant with PMS systems (preferably NightsBirdge experience)

To be fully conversant with OTAs (Booking. com, Agoda, TripAdvisor)

To communicate with reception at all times and assist where necessary.

To check all correspondence in connection with reservations and deal with accordingly.

To be fully aware of all types of rooms and all their facilities to encourage upselling

Understanding of Social Media Marketing -to provide content for social media team and manage Social media special offers

To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.

To generate all appropriate reports connected with rooms and distribute to the General Manager and Hotel Owner

To work in accordance with and help setup the
- Destination Marketing Sales Strategy
- Cross Promotional Sales Strategy
- Guest Rewards Sales Strategy
- Revenue Management Sales Strategy

To ensure that group information and contracts are kept up to date and followed up in line with hotel policy

To ensure that the hotel credit policy is adhered to.

To advise housekeeping of any special requirements requested and to carry out room checks before guest check in

To ensure that all standards and procedures comply with any Revenue/Finance Audits.

To develop and maintain good working relationships with all departments in the hotel.

To attend all relevant training as and when required.

To show willingness to take on additional responsibilities when necessary.

Develops near and long term top-line room's revenue hotel forecasts as well as a rolling forecast with strategies to grow RevPAR

Conduct competitive and demand analysis and ensure the 3 Key Performance Indicators (MPI, ARI and RGI) are above the fair market share and developing appropriate strategies to maintain or grow them.

Ensure rate parity is maintained

Yielding- Develop appropriate length of stay/ yielding strategies during high demand periods

Train and develop a revenue management culture within the reception team

******************************************************************************************

This is a live in opportunity for a single person. All meals, permits provided by the company. An initial 3 month trial period will then be followed by a 2 year contract. Salary dependent on experience. Bonus system also in place.

· Skills/Requirements:

Experience at at least a 3* hotel managing a reservations / reception team
Social media understanding
OTA Understanding
PMS knowledge (preferably NightsBirdge)
East Africa experience
Kiswahil speaker / other foreign languages
Contacts within industry
PesaPal / DPO experience

Expiring: Sep 27, 2019
Lodge Management in Uganda , Uganda

Vacancy for Lodge Management Mutanda Lake Resort Lake Mutanda, Kisoro (near Bwindi & Mgahinga NP), Uganda

Introduction
We are looking for a management couple who can ensure a high-quality experience for our guests. Are you a dynamic, friendly, outgoing, responsible and service-oriented couple with Africa experience (preferably in Uganda), who would love to live and work in the outdoors? Then you might be the couple we are looking for!

The Lodge
Perched on a peninsular on Lake Mutanda in the shadow of the Virunga Mountains, the resort offers comfortable accommodation combined with outstanding views. It is a perfect base for gorilla trekkers, lake loungers, volcano hikers and bird lovers, as well as those looking for a mystical place in nature.

Mutanda Lake Resort is a mid-range lodge, which is close to both Bwindi Impenetrable and Mgahinga National Parks, both of which are blessed with the endangered Silverback Mountain Gorillas. Our region is one of Uganda’s most visited tourist destinations.

Our 16-room lodge allows our guests to immerse themselves in nature, and to privately enjoy the sounds and scenery of the lake. The self-contained cabins allow for a maximum capacity of 36 guests at any one time. We currently have 20 full-time employees supporting the running of the lodge.

Your profile:
Mutanda Lake Resort is located in one of the most beautiful places on planet earth. However, it is also very isolated. The management couple we are looking for must therefore be able to live in nature and to live with nature. You typically love hiking, swimming, exploring and walking the dogs to be able to enjoy your job for a minimum of 2 years. We prefer couples who are used to living far away from city life.
Your relationship with both the staff and the local community is very important to us. For that reason we prefer couples who know how it works here and who have lived in East-Africa (preferably Uganda) before. You are a good
communicator and you love people.

Responsibilities
Responsibilities include, but are not limited to the following:

General management
• Overseeing and coordinating day-to-day operations.
• Daily and monthly financial management.
• Prepare and communicate monthly management reports.
• Organize product procurement and delivery; stock management.
• Development and implementation of marketing activities and guest activities.
• Manage bookings and communicate with tour operators, travel agents and guests.
• Maintain and enhance customer relations (expanding clientele) and reputation.
• Procure gorilla permits from the Uganda Wildlife Authority

HR & Staff
• Drive and motivate staff. Lead by example in a positive and enthusiastic manner.
• Maintain a safe, harmonious, enjoyable work place environment.
• Staff recruitment, staff rosters, performance reviews, staff leave.
• Design and execute staff trainings.

Guest experience
• Ensure to deliver a memorable experience for all guests.
• Offer a visible presence and support our guests throughout their stay.
• Inspire staff to exceed our guests’ expectations.
• Resolve and handle potential guest complaints.

Food & beverage
• Ensure excellent food and beverage quality and presentation.
• Monitor menu choices, and ensure our chefs are well supported.
• Manage the supply chain and oversee ordering and procurement.
• Oversee service at meal times.

Property & community
• Perform quality checks. Enforce compliance with quality, health and safety standards.
• Monitor proper maintenance and oversee renovations/construction projects as necessary.
• Keep good and positive relationships with the local community, district leaders, police, other (tourism) businesses and authorities in Kisoro.

What we are looking for:
Skills & knowledge
• Degree and/ or experience in hotel management or leisure & hospitality.
• Proven work experience in East Africa for at least one year.
• A minimum of 2 years of management experience, preferably in a comparable setting.
• Leadership skills and attitude in decision-making and problem-solving.
• Excellent communication skills, experience with online marketing is a plus.
• General knowledge of Uganda and East Africa.

Personality
• Independent, self-driven, responsible, and able to keep on top of your responsibilities even under pressure.
• Hands-on mentality, with the right ‘do what it takes’ attitude to ensure customer satisfaction.
• Service oriented with a business mindset.
• Respectful awareness of local culture.
• Positive, friendly, with an open-minded attitude towards all guests, staff and partners of the lodge.
• Creative and resourceful, even in the event of unexpected situations.
• Great eye for detail in order to provide impeccable service and thoughtful surprises.

Other
• We are recruiting couples only (individual applications will not be considered).
• Availability from September 05th 2019, and willing to work at Mutanda Lake Resort for a minimum of 2 years. Each additional year after 2 years will be appreciated by a bonus.
• Comfortable with working 7 days a week (beside vacations).
• Able to live in a remote area.
• Fluency in English (written/spoken), knowledge of other languages is a plus.
• Driver’s license (preferably for both)
• Respect and concern for wildlife and conservation.
• First aid training (beneficial)

What we offer
• A fantastic workplace and the opportunity to shape the service delivery in the region
• One international flight per person, annually.
• A 3 month trial period with a compensation which is in line with market practice
• A work permit (if needed) after the trial period has been successful.
• Monthly salary (experience dependent), agreed once probation period is complete. (This is in line with market practice, as are the terms and conditions governing it).
• Daily meals and drinks.
• A 4-week paid leave in the low season and several shorter leaves during the season to make up for your 7-day work week.
• Back-up support and guidance from the owners.

Expiring: Aug 26, 2019

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