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Country Manager , Ghana

Our client is one of the largest off-grid solar company in this part of Africa. They aim to reach half a million households across the
region in two years time. The company sells solar home lighting systems on a “pay-per-use” basis, making cleaner energy much more affordable, especially to users with low income.

The Position
Title: Ghana Country Manager (previously called Sales and Operations Manager)
Our client and is seeking a capable individual to step into a fast growing company and help them continue their rapid
growth. This position will take on comprehensive management responsibilities across all areas of the
country's operations, and will include managing hundreds of staff.

Responsibilities:
General management of the company's operations in Ghana
• Responsibility for meeting sales targets and managing the country budget
• Responsible for executing on strategic direction of company
• Direct responsibility for sales and customer care
• Reporting to CEO

Basic Qualifications:
• At least 7 years experience in private sector, including leadership roles, with at least 3 years experience
in a developing country
• Experience managing large teams of Africans (experience in Ghana a big plus, but not necessary)
• Strong experience in managing field sales teams towards aggressive targets
• Specific experience managing sales teams focused on rural areas in Africa, or selling to rural
communities a big plus
• Strong stakeholder management, communication and critical thinking skills
• Fluent in English (French a plus)

Expiring: Aug 03, 2016
Technical Help Desk Agent in Morocco , Morocco

Het bedrijf
Je komt te werken in een jong bedrijf met veel ambitie om te groeien. Er zijn al veel jonge mensen uit Nederland en België werkzaam. Het is een gezellig team waar zeker veel mogelijkheden zijn om door te groeien.

De job
Na een intensieve training van 2 weken en 2 weken mee kijken ben je klaar om aan de slag te gaan. Je bent dan in staat om klanten correct te woord te staan en ze te helpen met de hulpvraag.

De taken
- Informatie verstrekken aan klanten
- Adviseren van gebruiker over de te nemen acties om problemen te kunnen oplossen
- Reageren op inkomende verzoeken via telefoon en email
- Zorgdragen voor kwaliteit van dienstverlening naar klant
- Zorgdragen voor klanttevredenheid
- Relatiebeheer door middel van telefonisch contact

Wat bieden we:
- Basissalaris 9200 dirham, (na 6 maanden 10.200) + Bonus van 1500 dirham per maand
- Eerste 3 maanden verhuisbonus van 1500 dirham
- Na 3 maanden wordt je ticket terugbetaald
- Baangarantie
- Basis + aanvullende verzekering (ook voor je gezin mocht dit van toepassing zijn)
- Internationale werkomgeving die constant naar verbetering en vooruitgang streeft
- Na een jaar in dienst een retourticket naar Nederland of België
- Goede doorgroeimogelijkheden
- Airport transfer bij aankomst

Wie zoeken wij:
- Communicatief sterk (ervaring niet verplicht maar wel een pre).
- Vloeiend in de Nederlandse of Vlaamse taal.
- Redelijk tot goed in de Engelse taal.
- Iemand die voor minimaal 9 maanden tot een jaar beschikbaar is
- Flexibel en enthousiast

Are you interested in becoming a Technical Help Desk Agent in Morocco? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jan 10, 2020
Sales Consultant in Senegal , Senegal

DESCRIPTION
As the Sales Consultant, you will be responsible for generating, qualifying and closing sales leads in Senegal (primarily) & other West African Francophone markets for BitPesa’s cross-border payments service. As the target market is mid-large corporate clients, you must bring a high-value network of key decision-makers in mid-large businesses to this opportunity. This presents an exciting way to get involved, earn additional income and help take Africa’s leading digital FX company to the next level.

We’re looking for someone who is comfortable in a dynamic, growing startup, and equally comfortable networking with Executives and analyzing sales metrics.

Key Responsibilities:
· Source, qualify and close sales leads that satisfy internal criteria
· Create and execute a sales plan including but not limited to outlining a list of prospective clients and 6-12 month sales projections
· Adhere to the sales process set out by the company to acquire clients
· Ensure that new clients are won and trade large volumes consistently ( > $1million each per month) at profitable rates
· Effectively liaise with internal and external stakeholders when required, to move deals forward in the sales process (working with Compliance, Finance, or Product)
· Set an example of leadership, disciplined work, and cooperative team culture

Activities:
· Develop quarterly, monthly, and weekly plans with specific, measurable goals
· Hold meetings with potential clients following the sales process set internally
· Keep sales tools up to date regularly to clearly identify status and success during sales process
· Collect data from potential clients and coordinate with internal teams to complete each sale
· Flawlessly execute trade requests from new clients and ensure thorough hand-off is completed to the Account Management Team for repeat clients
· Calculate ROI on acquired clients to measure the success of the sale

· Actively participate in weekly meetings, providing updates and comprehensive weekly/monthly reports of sales activities and results to key internal stakeholders.

REQUIREMENTS
· Seasoned professional with >10 years’ experience in sales and marketing or financial services, ideally in payments/money transfer or mobile money in Senegal/Francophone West Africa
· Previous experience in successfully scaling business for payment companies in Senegal is a plus
· Large network of local decision-makers within potential corporate clients
· Proven track record of developing and closing complex sales deals from the ground up
· Fluent or working knowledge of French and English required
· Excellent interpersonal, communications, public speaking, presentation, and listening skills
· Creative problem solver with the ability to work independently with minimal guidance
· Excellent organizational skills with the ability to prioritize immediate, short-term goals and simultaneously focus on strategic, long-term goals
· Advanced Microsoft Office and Google Suite Tools skills along with the willingness and ability to become familiar with company-specific sales tools/software
· Passionate about our mission to redefine how businesses make payments to and from Africa
· Willingness to be based in Dakar and travel within West Africa
· University Degree

BENEFITS
· You will be hired as a contractor on a daily/monthly rate and compensation will be based on an incentive structure tied to deliverables

Are you interested in becoming a Sales Consultant in Senegal? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jul 18, 2019
Customer Sales and Services Rep. (Dutch speaking) , South Africa

This is a very exiting role within the growing contact centre department at Mindpearl. As an international, award winning, multilingual contact centre, we know that our staff and the relationships we have with our clients, is our greatest and most valuable assets. Because of this, we work tirelessly to embody our client's brands and develop your people. We call this relationship: Our people, Your brand. This focus on our people drives our culture and is a strength we are proud of.

We have over 2000 employees around the globe representing over 55 nationalities and we are continuously growing. We have offices in Barcelona, Brisbane, Cape Town, Kuala Lumpur and Suva, Fiji servicing numerous international clients. Full training and relocation assistance will be provided, so if you are keen to start an exciting new career with us contact us today for more information.

Who we are looking for: We are seeking Dutch Speaking Customer Sales and Service Representatives with a passion for customer service and sales.

Person Specification
 Available to work on a roster basis covering 365 days a year on a shift basis. Your shift roster will however be given to you well in advance and will be discussed with you.
 Positive attitude to delivering excellence in customer service in a contact centre environment.
 Enthusiastic and confident telephone manner with a ‘smile in the voice’.
 Outcome focused and willing to be assessed on contact centre Key Performance Indicators.
 Self-motivated and able to apply initiative to solve problems and improve work processes.
 Willing to assist knowledge and skill development of colleagues.
 Effective in a team-based environment and supportive of team objectives.
 Communicates information effectively in a friendly and supportive manner.
 Calm and methodical decision maker
 Understands and values the commercial impact of decisions

Knowledge, Skills, Experience
 Native level fluency (oral and written) in Dutch and English as a second language.
 Demonstrated skills in delivering consistent excellence in customer service and sales in a contact centre environment.
 Demonstrated ability to resolve customer complaints.
 Ability to undertake intensive training in complex products such as fares, loyalty programs, help-desk services, ticketing rules, and airline regulations.
 Accurate keyboard skills with a minimum speed of 40 words per minute.
 Medium level competency skills in the use of windows based computer systems in the use of Word and Excel.
 Track record of success in meeting targets in sales and customer service.

Are you interested in becoming a Customer Sales and Services Representative in South Africa? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Sep 24, 2017
Country Manager in Nigeria , Nigeria

Branch Overview
Branch.co delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. Branch.co is revolutionizing banking in Kenya, and will soon expand to other countries in East Africa and in other regions across the globe.

What We Offer
You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world. You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed hundreds of thousands of loans. Our success has led to investments from Silicon Valley’s leading VCs.

The Role
We are looking for an exceptional leader with an entrepreneurial mindset to build Branch West Africa from the ground up starting in Lagos. Specific responsibilities below.

Responsibilities
--Set and track progress against goals for Branch’s Nigerian portfolio
--Lead initiatives across various business functions including marketing, loan processing, servicing, finance, customer service, legal etc.
--Support recruiting, hiring, training and development of local Branch team
--Collaborate with product and engineering teams on 1/ new feature design and roll outs and 2/ resolution of difficult technical issues
--Coordinate and optimize online/offline marketing
--Explore local business development partnerships and fundraising opportunities

Requirements
--2-3 years of operations experience and/or MBA a plus
--Entrepreneurial, proactive, and 100% willing to get hands dirty
--Good communicator and highly collaborative
--Analytical - should have good excel skills, SQL skills a plus
--Excited about Branch’s mission
--Experience working for an international tech startup a big plus
--Nigerian Nationals preferred

Branch International is an Equal Opportunity Employer. This company does not and will not discriminate in employment on any basis prohibited by applicable law.

Are you interested in becoming a Country Manager in Nigeria? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Sep 07, 2017
Senior Research Analyst , Egypt

IDC, the leading global IT and telecoms market research and advisory firm, is seeking a Senior Research Analyst to support research activities for its vertical research in META region. The position is located in Cairo, Egypt at IDC Egypt.

Responsibilities:
- Update and maintain Vertical Spending Guide (bi-annual) and Vertical Markets database (annual).
- Support all the verticals work related to all the other Spending Guides (deadlines spread throughout the year; calls almost every week)
- Closely work with the various programs in IDC META region to conduct verticals research. The main activities include collecting data from the programs, consolidating and reviewing them, understanding the market trends, and updating the verticals database. Work in close co-operation with the verticals/Insights market research team based in CEMA HQ (Prague).
- Develop market understanding through primary and secondary research which includes activities such as monitoring and analyzing industry news and articles, interviewing of local and international firms, attending press and other public conferences, and attending vendor briefings.
- Publish multiple vertical market reports annually as per standard IDC research practices.
- Conduct and contribute to custom verticals research and data cuts and act as a shared resource for consulting projects.

Qualifications:
- Excellent analytical skills
- Strong data skills – data analysis, modelling etc.
- An understanding of IT and related technologies
- Business writing skills
- Expertise in MS Excel, PowerPoint and Word software packages.
- Excellent knowledge of written and spoken English.
- 5-6 years of work experience in IT or financial services research related jobs/companies
- Graduation/Post Graduation in IT/Business Administration

Are you interested in becoming a Senior Research Analyst in Egypt? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jul 29, 2017
Country Manager in Egypt , Egypt

BIMA OVERVIEW
We use disruptive mobile technology to bring insurance and health services to consumers at the bottom of the pyramid, on a scale never before possible. In just six years, BIMA has established itself as one of the fastest-growing and most innovative companies working in emerging markets. We already have thriving operations in 16 markets across Africa, Asia, Latin America and the Caribbean, with 27 million subscribers registered to date. We continue to show a strong growth trajectory, adding over 500, 000 new customers per month.
The company is led by a dynamic group of young entrepreneurs seeking to disrupt the industries in which we work and democratize access to vital services for billions of underserved families. We are looking for a talented, intelligent and adventurous individual who thrives in a fast-paced environment to launch our operations in a new African market.
Joining BIMA at this stage of its journey provides you with an opportunity to truly influence the strategy of a global, growing business. We are a vibrant company where ideas and passion are welcomed and you get real responsibility from day one.

THE ROLE
We expect the Country Manager to play an instrumental role in the launch and subsequent scale of this new market.
Specific responsibilities include:
• Build the local operation from scratch, including office set up, recruitment of agent network, Creation of management processes and other launch related activities
• Responsible for meeting subscriber targets and cost efficiency initiatives for the local entity as a whole (P&L responsibility)
• Carry out day-to-day activities and monitor performance of members of the local team including local management and the sales agent network
• Manage schedules, budgets, financials, and overall company organization to ensure plans and new projects are clearly communicated, understood and executed upon
• Launch new products and new partnership on a regular basis to grow the size of the local business
• Report financial and operational performance and strategic plan to the global team
• Manage relationship with key business partners and regulators

THE CANDIDATE
Required:
• Fluency in English (Arabic desirable)
• 3-7 years work experience within an implementation/operational role in the telecoms space, consulting or equivalent experience in PMO in this sector
• MBA or Masters in Management from top University or Business School
• Demonstrated ability to motivate and understand stakeholders in a multicultural context
• Strong attention to detail, with focus on stakeholder management, product management, product development and performance of distribution channels
• Looking for someone eager to live and work in Egypt and enthusiastic about developing a performance-oriented in-country operation
• Experience within Middle-East or Africa is a must, experience in micro-finance or insurance is a plus.

Ideal candidate will be able to:
• Take full ownership of the performance of the business
• Plan and prioritize all resources working across the operation based on company goals
• Actively monitor risks to foresee potential issues and proactively identify solutions to address them in advance
• Identify new opportunities and needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
• Manage client relationship and expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Solve problems confidently; critical thinking, shrewd problem solving and resilience is essential
• Ready to work on their weaknesses to perform in all fields of business
• Demonstrate the drive and commitment required to turn big ideas into successes

Why BIMA?
BIMA has a very distinct culture. We like people who are smart and independent, but we don’t like ego. We share our ideas as readily as we do our opinions, and are respectful when doing so. We are driven and ambitious, but we aren’t ruthless. Most importantly we never lose our sense of humor.
Everyone in the BIMA team shares a passion for adventure. We look for bold people who love to travel, experience different cultures and try new things.
Our recruitment process is rigorous, but it has helped us build an impressive, dynamic team that shares a strong bond. If you match the profile described above we want to hear from you.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jun 12, 2017
Customer Sales and Service Representative , South Africa

This is a very exciting role within the growing contact centre department at Mindpearl. As an international, award winning, multilingual contact centre, we know that our staff and the relationships we have with our clients, is our greatest and most valuable assets. Because of this, we work tirelessly to embody our client's brands and develop your
people. We call this relationship: Our people, Your brand. This focus on our people drives our culture and is a strength we are proud of.

We have over 2000 employees around the globe representing over 55 nationalities and we are continuously growing. We have offices in Barcelona, Brisbane, Cape Town, Kuala Lumpur and Suva, Fiji servicing numerous international clients.

Full training and relocation assistance will be provided, so if you are keen to start an exciting new career with us in our Cape Town office, contact us for more information.
Who we are looking for: German Speaking Customer Sales and Service Representatives with a passion for customer service and sales.

Person Specification
 Available to work on a roster basis covering 365 days a year on a shift basis including night shift. Your shift roster will however be given to you well in advance and will be discussed with you.
 Positive attitude to delivering excellence in customer service in a contact centre environment.
 Enthusiastic and confident telephone manner with a ‘smile in the voice’.
 Outcome focused and willing to be assessed on contact centre Key Performance Indicators.
 Self-motivated and able to apply initiative to solve problems and improve work processes.
 Willing to assist knowledge and skill development of colleagues.
 Effective in a team-based environment and supportive of team objectives.
 Communicates information effectively in a friendly and supportive manner.
 Calm and methodical decision maker
 Understands and values the commercial impact of decisions

Knowledge, Skills, Experience
 Native level fluency (oral and written) in German and a second language.
 Demonstrated skills in delivering consistent excellence in customer service and sales in a contact centre environment.
 Demonstrated ability to resolve customer complaints.
 Ability to undertake intensive training in complex products such as fares, loyalty programs, help-desk services, ticketing rules, and airline regulations.
 Accurate keyboard skills with a minimum speed of 40 words per minute.
 Medium level competency skills in the use of windows based computer systems in the use of Word and Excel.
 Track record of success in meeting targets in sales and customer service.

Expiring: Dec 31, 2016

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At the dawn of the 21st century, Africa had roughly 17 million mobile subscriptions, but today, more than 380 million Sub-Saharan African inhabitants own a mobile phone. Notably the telecommunications revolution has also sparked transformation in other sectors such as financial services, healthcare, energy and

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