Heb jij een voorliefde voor Kaapstad? Daar stage gelopen, op vakantie geweest, verliefd geworden of gewoon altijd al een tijd willen wonen en werken? Dit is je kans!

Voor een multinational in Oil & Gas o.a. gevestigd in Kaapstad, Zuid Afrika, zijn wij op zoek naar Customer Service Medewerkers.

Functieomschrijving:
De werkzaamheden bestaan uit het voorzien van de klant van goede service door middel van effectieve communicatie, het toevoegen van waarde voor de klant en het efficiënt oplossen van problemen.
Momenteel is onze opdrachtgever op zoek naar medewerkers die zowel de Nederlandse als de Engelse taal zeer goed beheersen. Na een gedegen training ga je aan de slag op de afdeling Customer Service als Agent. Je doet relevante buitenlandse werkervaring op terwijl je woont in een van de mooiste steden ter wereld!

Functiecriteria:
1) Je bent serieus en houdt van avontuur
2)Je hebt ervaring in Customer Service en/of in de Oil & Gas industrie
3) Je bent goed bekend met IT software (Microsoft en Internet)
4) Je bent klantgericht en beschikt over goede contactuele eigenschappen
5) Je beheerst de Nederlandse taal uitstekend (schrijven en spreken)
6) Je spreekt vloeiend Engels
7) Je bent bereid om minimaal 1 jaar in Zuid-Afrika te wonen

Uitdagingen:
1) Het nemen van de volledige eindverantwoording van de klant, zelfs wanneer de oplossing niet binnen je eigen mogelijkheden ligt
2) Het fungeren als visite kaartje voor het bedrijf ook wanneer aan de klanten wensen niet kan worden voldaan

Arbeidsvoorwaarden:
1) Een professionele werkomgeving bij een gerenommeerd bedrijf
2) Een uitgebreid trainingsprogramma
3) Werkvergunning wordt geregeld en betaald (R1 350 visum aanvraag wordt je teruggegeven op tonen van het bonnetje)
4) Markt conform salaris R17 400 per maand + 50% maandsalaris onboarding bonus op eerste betaling
5) Retourticket en accommodatie op eigen kosten
6) Je krijgt een Nederlandse buddy toegewezen die al in Kaapstad werkt
7) Vaste startdatum 01 September 2016, je krijgt een jaarcontract

Bij het solliciteren voeg ook ten minste één geschreven referentie toe. Deze hebben we nodig om je te kunnen voorstellen bij de werkgever.

* Premium job

About the job
In a context of development and growth of its activity, our client is looking for a Project Manager. The new PM will be responsible for overseeing the rural electrification projects.

Your missions:
- Tracking and monitoring project progress to make sure high levels of quality, operational efficiency and cost effective management of resources
- Identifying potential dependencies, constraints and risks over the course of the project and developing ways to manage such issues effectively
- Preparation of detailed project plans and take effective steps to meet the targets
- Overseeing electrical distribution system on site and manage the installation of all the electrical systems
- Working together with the technical teams.
- Handling material verification and quality inspection as per standard
- Coordinate with all stakeholders for activities related to the project such as progress reports, invoicing, imports, etc.
- Ensure projects are implemented

Profile
- Master’s degree or equivalent in Engineering (Preferably Telecoms, Civil, Electronics, Electrical)
- Nice to have: post graduate or MBA business administration or project management
- Minimum of 5 years experience in minigrid work and LV/ MV line construction
- Great communicator and used to managing multiple tasks
- Problem-solving team player with great management skills

Are you interested in becoming a Project Manager in Tanzania? Apply now at the top or bottom of our page.

Our client, a player in the gaming industry, is looking for an experienced Country Manager to join the team and who provides leadership in the development of short and long-term strategic financial and commercial objectives of the different 0perations.

As a key member of the Executive Management team, the country manager will report to the Project Manager Operations Africa, and will assume a strategic role in the overall management of the respective country.

Responsibilities
• Responsible to oversee and expand the company operations in the country.
• Lead the online and offline expansion of the company's presence in the assigned market.
• Co-ordinate with other departments to ensure that marketing and promotions run smoothly and are a success.
• Responsible to provide accounts, budgeting and other financial statements to Group headquarters.
• Responsible for HR and administration of the operation.
• Relations with major Telecoms for mobile money solutions services as well as Gaming Boards, Banks, media and other external partners.
• Set KPIs and track their success
• Provide top customer service to the company's users

Minimum Qualifications
• Business Administration and MBA
• Experience in a similar position, previous experience in Africa is valued.
• Hard-working and willing to see projects through from conception to creation
• 2+ years experience in ecommerce is a plus.
• Experienced managing teams (20 to 30 employees)
• Experienced influencing stakeholders at all levels of an organization.
• Strong English skills is a MUST. French and/or Swahili is a plus.

Are you interested in becoming a Country Manager in Tanzania? Apply now at the top or bottom of our page.

Our client, a player in the gaming industry, is looking for an experienced Operations Manager to join the team and who provides leadership in the development of short and long-term strategic financial and commercial objectives of the different 0perations.

As a key member of the Executive Management team, the operations manager will report to the Project Manager Operations Africa, and will assume a strategic role in the overall management of the respective country.

Responsibilities
• Responsible to oversee and expand the company operations in the country.
• Lead the online and offline expansion of the company's presence in the assigned market.
• Co-ordinate with other departments to ensure that marketing and promotions run smoothly and are a success.
• Responsible to provide accounts, budgeting and other financial statements to Group headquarters.
• Responsible for HR and administration of the operation.
• Relations with major Telecoms for mobile money solutions services as well as Gaming Boards, Banks, media and other external partners.
• Set KPIs and track their success
• Provide top customer service to the company's users

Minimum Qualifications
• Business Administration and MBA
• Experience in a similar position, previous experience in Africa is valued.
• Hard-working and willing to see projects through from conception to creation
• 2+ years experience in ecommerce is a plus.
• Experienced managing teams (20 to 30 employees)
• Experienced influencing stakeholders at all levels of an organization.
• Strong English skills is a MUST. French and/or Swahili is a plus.

Are you interested in becoming an Operations Manager in Zambia? Apply now at the top or bottom of our page.

Job Title: Managing Director PAIX Côte d’Ivoire
Country: Côte d’Ivoire
Reporting to: Chief Executive Officer

About PAIX:
PAIX Data Centres is a Pan-African provider of cloud- and carrier-neutral colocation data centre services and is headquartered in Amsterdam, The Netherlands. PAIX was founded in 2016 by a team of data centre, telecom industry and investment professionals with a track record in the African market. In their data centre operations, they aim to offer a leading global quality service level to their national and international customer base across the African continent.

For their office in Abidjan they are looking for a Managing Director to drive their strategic expansion and grow their business in Côte d’Ivoire (Ivory Coast).

Scope of the position:
The Managing director Côte d’Ivoire (Ivory Coast) is responsible for the local country P&L and country operation, inclusive but not limited to, finance, HR, Sales, Marketing and Operations with a view to achieving maximum return on investment and economic success that is in line with the overall company strategy. He/ She will work closely with the Senior Management Team in South Africa and Europe, and lead the local management team by providing strategic direction for the country office and ensuring it is aligned with PAIX’s overall business strategy.

Key responsibilities:
• Provide strategic direction for local country organization
• Manage effectiveness of local teams
• Manage financial and operational local country organisation
• Ensure optimal functioning of sales & marketing processes
• Maintain full overview of local operations
• Adherence to local regulations

Qualifications & Work experience:
• University degree in Business, Finance and/or Marketing.
• 6+ years of experience in Finance, Business Development and/ or Sales in a corporate organisation.
• Experience in supervising personnel and managing budgets is required.
• Management experience in a Director role is an asset.
• Experience in a telecommunications or technology company would be an advantage.
• Experience working in Côte d’Ivoire (Ivory Coast) is preferred.

Core competencies:
• Ability to develop effective & sustainable business strategies in order to grow the country organisation.
• Ability to provide leadership and direction to local teams and to build, motivate & develop individual team members to achieve business targets.
• Strong entrepreneurial and networking skills with a view to maximising results and building long-term customer relations.
• Ability to deliver the highest level of customer service.
• Outstanding interpersonal skills and the ability to communicate ideas and concepts clearly and convincingly.

Language skills:
Fluency in English and French is essential.

What we offer:
PAIX offers the right candidate a challenging role in a growing international organisation and the opportunity to make a meaningful contribution to our growth and ambitions. We offer an excellent salary, benefits, bonus and equity participation.

Are you interested in becoming a Managing Director in Côte d'Ivoire? Apply now at the top or bottom of our page.

Voor een van s' werelds grootste ICT dienstverlener o.a. gevestigd in Johannesburg Zuid Afrika, zijn wij op zoek naar ICT Klantenservice Medewerkers.

Functieomschrijving:
De werkzaamheden bestaan uit het effectief en klantvriendelijk afhandelen van vragen over computerproblemen van kantoormedewerkers van een Nederlandse bank. Momenteel is onze opdrachtgever op zoek naar medewerkers die zowel de Nederlandse als de Engelse taal zeer goed beheersen. Na een gedegen training ga je aan de slag op een van de projecten van onze opdrachtgever als Helpdesk Medewerker. Je doet relevante buitenlandse werkervaring op terwijl je woont in een van de mooiste landen ter wereld!

Functiecriteria:
- Je bent serieus en houdt van avontuur
- Je bent klantgericht en beschikt over goede contactuele eigenschappen
- Je beheerst de Nederlandse taal uitstekend (schrijven en spreken)
- Je spreekt vloeiend Engels
- Je bent bereid om minimaal een jaar in Zuid-Afrika te wonen
- Je bent bij voorkeur direct beschikbaar

Bedrijfsprofiel:
- Voor onze opdrachtgever, een wereldwijd opererende ICT-marktleider, die haar Servicedesk in Zuid-Afrika heeft gevestigd, zijn wij op zoek naar kandidaten die vanuit Zuid-Afrika kantoormedewerkers telefonisch ondersteuning bieden bij het oplossen van hun computerproblemen.

Arbeidsvoorwaarden:
- Een professionele werkomgeving bij een gerenommeerd bedrijf
- Een uitgebreid trainingsprogramma
- Werkvergunning wordt geregeld
- Je wordt geholpen met het vinden van huisvesting
- Retourticket wordt vergoed
- Marktconform salaris 10.700 Rand bruto (ca. 9.425 Rand netto)

Are you interested in becoming a Help Desk Agent in South Africa? Apply now at the top or bottom of our page.

Position Description – Chief Executive Officer

Company Profile: The company is a US-based firm that builds software applications mainly for government customers, with a focus on data analytics. Headcount is 40; sales/marketing personnel are based in its US headquarters, and software development personnel are based in the Middle East. The company is backed by several venture capital funds.

Position Profile: The Chief Executive Officer leads the company’s senior management team, drives its corporate strategy, leads VC fundraising, and builds high-level relationships with investors and key partners. Specific responsibilities include:

Corporate Strategy
• Leading the development of overall corporate culture and long-term business strategy.
• Leading the creation and implementation of the company’s annual strategic plan and operating budget.
• Developing new market entry/growth strategies and driving their execution across all corporate divisions.

Business Development/Public Relations
• Leading the sourcing and capture of high-level new business leads.
• Serving as the primary spokesperson for the company, and its main representative at industry events.
• Identifying new sources of equity/debt funding, building relationships with targets, and closing funding deals.
• Leading investor relations activities; serving as primary contact point for investors and high-level corporate partners.

Corporate Finance
• Working with the CFO to prepare annual budgets, risk analyses, growth forecasts, and profit optimization plans.
• Leading senior staff in ongoing monitoring, analysis and optimization of business unit performance, building on key KPIs and profit & revenue targets.
• Working with the CFO to implement annual audit activities in relevant jurisdictions.

Talent Development
• Leading, mentoring and motivating senior staff: Developing performance metrics/KPIs, providing ongoing coaching, and supporting professional development of staff members.
• Identifying skill/talent gaps at the senior management level, and leading recruitment for senior staff positions.
Required Skills & Experience
• 7+ years in a senior business role at a software company, including experience dealing with offshore operations
• Emerging market experience preferred, with a special preference for experience in the Middle East.
• Graduate degree in relevant field (MBA preferred).
• Strong understanding of corporate finance and performance management principles.
• Familiarity with diverse business functions—from marketing, to PR, to finance.
• In-depth knowledge of corporate governance and general management best practices.
• An entrepreneurial personality with outstanding organizational and leadership skills.
• Analytical abilities and problem-solving skills.
• Excellent communication and public speaking skills.

This role is for someone that has residency or work permit for either location.

POSITION: PRODUCT MANAGER
WORK STATION: HEAD OFFICE, NAIROBI
REPORTING TO: COMMERCIAL DIRECTOR
DIRECTLY SUPERVISES: PRODUCT OWNERS
SALARY: COMPETITIVE PACKAGE

ABOUT THE CLIENT:
Their client is a young and fast growing company with the ambition and ability to transform the healthcare sector in Africa through cloud based- and mobile technology. They are a mobile health exchange where digital payment streams and information are connected to medical data, thus improving quality of care, reducing cost of care and creating transparency and accountability. Their platform is currently being installed at more than a 1000 healthcare providers throughout Kenya, and through it people are able to transfer, receive and pay with health related funds and benefits on their mobile phone.
Do you have it in you to make African healthcare leapfrog into the future? Then do read on.

MAIN PURPOSE OF JOB:
The Product Manager will be end responsible for continuously developing, launching and tracking the success of new and improved products that our client offers to both consumers and healthcare providers. These products are often developed and marketed in close cooperation with strategic partners such as mobile telecom partners, insurance partners and NGO partners.
The Product Manager leads a cross-organizational team of “Product Owners” responsible for dedicated product lines focused on either the consumer or the healthcare provider. To be successful, the Product Manager is required to have an insatiable curiosity to understand how people think, feel and do. And, based on this thorough understanding of the customer, stakeholders and context, the candidate should have an ongoing drive to guide the Product Owners and the IT team to develop human-centered, intuitive products that will make a difference to their bottom line as they’ll as to their customers’ lives.

DUTIES AND RESPONSIBILITIES:

1. Product Management
• Be the “voice of the customer” within the organization: you are the champion of developing human-centered, intuitive products and user interfaces within the organisation and towards their partners
• Leading by example: you constantly verify their hypotheses on what their customers want and need by going out into the field, by interacting with their existing and future customers, and by bringing back their learnings and ideas to the rest of the organization
• Develop and execute a compelling product development roadmap for both consumers and healthcare providers, ensuring a steady stream of new product launches and ongoing product improvements
• Optimize the customer journey and user interface for each of their products on a continuous basis
• Constantly measure the financial performance of and user satisfaction with their products in the market, and ensure corrective actions are taken when needed
• Leverage partnerships with mobile telecom companies, insurance companies and NGOs to gain insights and inform the product development roadmap

2. Team leadership and supervision
• Lead a cross-organizational team of “Product Owners” who are all responsible for dedicated product lines focused on either the consumer or the healthcare provider
• Responsible to set targets and monitor team member’s performance ensuring timely and regular catch-ups, continuous feedback, conduct appraisal reviews, address performance issues, monitor and support personal development plans and training needs
• On the job training and capacity building of Product Owners

KEY PERFORMANCE MEASURES:
1. Number of successful product launches per year
2. Number of new products in pipeline
3. Number of improvements to user interface & customer journey for all products
4. Revenue contribution of new products
5. Client satisfaction with new and existing products

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
• University degree: field of studies can be in any direction, quality of the institution is more important
• At least 7-10 years of relevant working experience in product development and/or business development
• Previous work experience as product owner in technology companies is highly valued
• Strong leadership, team management and capacity building experience

KEY SKILLS AND COMPETENCIES:
• Mature and well-rounded
• Insatiable curiosity to understand how people think, feel and do
• Excellent oral and written communication skills
• Highly contagious energy & drive to constantly improve their products, user interfaces and customer journeys
• Self starter
• Entrepreneurial/business acumen skills
• Ability to adapt or change to new situations and handle high levels of uncertainty
• Demonstrated leadership ability, team management, and interpersonal skills
• Ability to develop and maintain networks
• Capacity building and ability to develop and motivate teams
• Ability to work with cross cultural, cross organizational and diverse teams
• A commitment to the organisations mission of “Connecting Everyone, Everywhere to Better Healthcare” and its core values of Integrity, Passion, Care, and Innovation.