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Program Manager in South Africa , South Africa

She Leads Africa is a digital media company that believes in the power of young African women to build amazing careers and businesses, serve as community leaders and influencers, and eventually take over the world. We derive revenue from brand partnerships, advertising revenue and direct to consumer sales (through our event ticket sales and digital learning opportunities). Our ambition is to become the number one destination for the millions of smart and ambitious African women out there whilst building an Oprah-inspired media empire that’s admired the world round.

We’re looking to hire a project management rain maker who can help us deliver some of the most amazing experiences for smart and ambitious African women.
This roles are open in Lagos (Nigeria), Cape Town (South Africa), and Johannesburg (South Africa) only. This role is open to male AND female candidates – we believe in diversity.

Reporting Structure: The Program Manager will report to the head of the Programs Department.

Responsibilities:
Members of the Programs team are responsible for organising SLA off line programs e.g.:
+ Accelerator Programs
+ The SheHive
+ SLAYFestival
+ Boost Your Business (in partnership with Facebook)

Responsibilities include but are not limited to:
- Work with the head of programs to research and compile pre-event data such as competitive events, topics, and speakers.
- Secure event partnerships which involves research, conference calls, proposals and in-person meetings.
- Conduct customer development research to identify the skills and trainings our community is looking for and integrate that into our programs.
- Engage relevant content partners, set-up meetings, and drive short and long-term goals.
- Serve as a spokesperson for official events and programs
- Deliver proprietary SLA business trainings
- Hustle to identify new contacts and sell them on SLA

Requirements:
The ideal candidates will have strong problem solving and analytical skills, experience in event planning and event management and is obsessed with all things digital. Comfort using tools like Instagram and Facebook to engage an audience are a must as well as a willingness to throw oneself into waters unknown. If this role is for you, you’ll be excited to work in a fast paced environment and committed to working until the job is done.

Specific requirements include:
- Excellent English writing skills
- Able to deliver on metrics-driven results and an understanding of analytics
- Previous experience in events planning and events management
- Comfortable using google drive
- Able to work independently
- Fantastic organisational skills (time management, prioritising tasks, thinking ahead)
- A DELIVER attitude
- Fun AF – because we’re gonna be spending a lot of time together so

Benefits:
- Entry level salary with commission
- Opportunity to travel across Africa and interact with Africa’s leading voices and entrepreneurs
- Work from anywhere as long as you can keep in touch with Skype and Google Hangouts
- Work with a moderately fun team who prefer sweatpants over stilettos –> though feel free to keep your stilettos if you’re about that life.

Are you interested in becoming a Program Manager in South Africa? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Nov 16, 2017
Customer Sales and Services Rep. (Dutch speaking) , South Africa

This is a very exiting role within the growing contact centre department at Mindpearl. As an international, award winning, multilingual contact centre, we know that our staff and the relationships we have with our clients, is our greatest and most valuable assets. Because of this, we work tirelessly to embody our client's brands and develop your people. We call this relationship: Our people, Your brand. This focus on our people drives our culture and is a strength we are proud of.

We have over 2000 employees around the globe representing over 55 nationalities and we are continuously growing. We have offices in Barcelona, Brisbane, Cape Town, Kuala Lumpur and Suva, Fiji servicing numerous international clients. Full training and relocation assistance will be provided, so if you are keen to start an exciting new career with us contact us today for more information.

Who we are looking for: We are seeking Dutch Speaking Customer Sales and Service Representatives with a passion for customer service and sales.

Person Specification
 Available to work on a roster basis covering 365 days a year on a shift basis. Your shift roster will however be given to you well in advance and will be discussed with you.
 Positive attitude to delivering excellence in customer service in a contact centre environment.
 Enthusiastic and confident telephone manner with a ‘smile in the voice’.
 Outcome focused and willing to be assessed on contact centre Key Performance Indicators.
 Self-motivated and able to apply initiative to solve problems and improve work processes.
 Willing to assist knowledge and skill development of colleagues.
 Effective in a team-based environment and supportive of team objectives.
 Communicates information effectively in a friendly and supportive manner.
 Calm and methodical decision maker
 Understands and values the commercial impact of decisions

Knowledge, Skills, Experience
 Native level fluency (oral and written) in Dutch and English as a second language.
 Demonstrated skills in delivering consistent excellence in customer service and sales in a contact centre environment.
 Demonstrated ability to resolve customer complaints.
 Ability to undertake intensive training in complex products such as fares, loyalty programs, help-desk services, ticketing rules, and airline regulations.
 Accurate keyboard skills with a minimum speed of 40 words per minute.
 Medium level competency skills in the use of windows based computer systems in the use of Word and Excel.
 Track record of success in meeting targets in sales and customer service.

Are you interested in becoming a Customer Sales and Services Representative in South Africa? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Sep 24, 2017
Monitoring and Evaluation Trade Data Analyst , South Africa

BACKGROUND:

DAI seeks a Monitoring and Evaluation (M&E) Trade Data Analyst for the USAID Southern Africa Trade and Investment Hub (SATIH), a five-year trade facilitation project expected to grow intra-regional trade, improve food security, and increase the global competitiveness of Southern Africa. Anticipated project activities include support for national and regional bodies to facilitate intra-regional trade of agricultural commodities and enhance regional economic integration, facilitate improved private sector competitiveness in key value chains, and expand exports through utilization of the African Growth and Opportunity Act (AGOA).

Responsibilities:
The M&E Trade Data Analyst will be responsible for activities related to the development and implementation of SATIH’s M&E strategy and systems for monitoring and tracking regional and international trade, including trade-related indicators in the Performance Management Plan and M&E system. He or she will be responsible for tracking and analyzing trade data at the regional and international levels. This analysis will then be used inform SATIH Management and USAID about the progress the Hub is making in achieving its objectives to increase and diversify trade for SATIH partner countries.

Specific responsibilities include:
• Gather and compile relevant trade data both for contextual purposes (i.e. overall intra-regional and international trade in targeted sectors/commodities) and from SATIH-assisted firms.
• Provide regular qualitative analysis to complement quantitative data for quarterly and annual M&E reports.
• Explain trade trends, exploring both demand- and supply-side factors. (i.e. On the demand side, exchange rate variations may affect competitiveness of exports in target markets. On the supply side, a drought may affect the supply of an agricultural commodity available for export.)
• Prepare data reports (tables, charts, narratives, visuals) at regular intervals and ad hoc as needed to respond to requests for information, inputs to project work plans and semi-annual reports, and other internal and external data analysis and reporting requirements;
• Evaluate SATIH’s progress on increasing regional and international trade in a manner that allows for ongoing learning and program adjustments, including providing regular updates to SATIH Senior Management.
• In coordination with M&E Manager, develop specialized monitoring tools and data collection protocols to ensure accurate collection and verification of trade-related data.
• Maintain reporting procedures and guidelines in compliance with USAID and DAI Home Office systems.
• Ensure good data management by developing effective processes for: consistently collecting and recording trade data, cleaning data, and effectively presenting data and making data accessible for verification.

Qualifications and Skills:
• At least five (5) years of progressively responsible work experience, preferably in the SADC region, performing statistical analysis on trade and economic data.
• Knowledge of and experience with common trade databases, including TradeMap, Global Trade Atlas, UNCOMTRADE, etc. and familiarity with the international Harmonized Schedule.
• Familiarity with ReSAKKS, ACTESA, and other regional institutions involved in collecting, analyzing, and reporting on formal and informal trade data.
• Familiarity with economic trends in SADC countries; understanding of regional value chains.
• Familiarity with implementation and management of information collection and analysis systems, particularly M&E systems for trade, is strongly preferred.
• Excellent verbal and written communications skills.
• Master’s degree in economics, social sciences, or other relevant field is preferred; Bachelor’s degree in a relevant discipline is required.

Supervisory Responsibilities:
• None

Base of Operations:
• Pretoria, South Africa

Reporting:
• The M&E Trade Data Analyst will report to the Director of Strategic Communications..

Interested candidates should submit their curriculum vitae before the May 24, 2017. Only short-listed candidates will be contacted.

Are you interested in becoming a Monitoring and Evaluation Trade Data Analyst in South Africa? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jun 19, 2017
Graphic Designer/Photographer in South Africa , South Africa

BACKGROUND:
The USAID Southern Africa Trade and Investment Hub (SATIH) project, a five-year trade facilitation project for Southern Africa, is expected to increase global competitiveness and intra-regional trade and improve food security in Southern Africa. Anticipated project activities include efforts to support national and regional bodies to facilitate intra-regional trade of agricultural commodities and economic integration, facilitate improved private sector export competitiveness in key value chains, and expand trade including increased utilization of the African Growth and Opportunity Act (AGOA).

OBJECTIVES AND DUTIES:
The Graphic Designer/Photographer will work with the Communications Specialist and Director of Strategic Communications to conceive and design graphics, including banners, signs, and infographics, in accordance with project branding guidelines for events, the project website and project-affiliated websites, reports, and other publications, as necessary. The Graphic Designer/Photographer will design graphics in Adobe Illustrator and Adobe Photoshop and will also be expected to post content to the Trade and Investment Hub’s primary website, www.satihub.com, and other content management systems of affiliated websites (www.theafricaadvantage.com and www.africafinefoods.com, for example). This is a part time position.

QUALIFICATIONS:
• A bachelor’s degree in graphic design or communications.
• Two years of relevant experience in graphic design. preferably in media or communications for USAID or other international donor-funded programs.
• Two years of relevant experience working with website content management systems, preferably Joomla.
• Proficiency with Adobe Creative Suite software, particularly Illustrator, InDesign and Photoshop
• Proficiency with digital SLR cameras, particularly Canon brand
• Proficiency with MS Office Software, particularly PowerPoint
• Proficiency with HTML
• Proficiency with website content management systems (Drupal/WordPress/Joomla)

SUPERVISORY RESPONSIBILITIES:
• The Graphic Designer/Photographer will have no supervisory responsibilities.

BASE OF OPERATIONS:
• Pretoria, South Africa

REPORTING:
• The Graphic Designer/Photographer will report to the Director of Strategic Communications.

Interested candidates should submit their curriculum vitae before May 15, 2017. Only short-listed candidates will be contacted.

Are you interested in becoming a Graphic Designer / Photographer in South Africa? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Jun 12, 2017
Transport Economist, Southern Africa , South Africa

The USAID Southern Africa Trade & Investment Hub (SATIH) project is seeking a Transport Economist to undertake a consultancy assignment contributing to development of a baseline model for measuring the cost to move goods across borders and corridors in the Southern African Development community (SADC) region.

The Transport Economist will work within the SATIH project and with USAID to develop a model for collecting, analyzing and reporting transport and logistics baseline cost data. This data will be applied to recommend interventions that will generate the highest impact in terms of reduction of time and cost and increased reliability of exports.

Further, the Transport Economist will assist with developing a methodology to support sustainable corridor performance monitoring within the SADC region.

Activities shall include, to:

• Develop a baseline model for measuring the cost to move goods across SADC borders/corridors selected by the project, including determination of the components of total logistics costs and definitions of cost components.
• Analyze linkages with the baseline model and reported analyses for measuring the time to move goods across the SADC borders/corridors, which will be conducted in parallel with this statement of work.
• Develop a methodology and plan for collecting cost data and work with the SATIH team to conduct and report on the baseline analysis of cost data.
• Identify hidden costs which have not been previously applied in corridor studies in the SADC region and estimate the total logistics costs.
• Conduct a quantitative analysis of the economic costs of inefficiency and variability in the transport/logistics system, and develop prioritized recommendations to substantially reduce these economic costs.
• Analyze linkages between different trade facilitation strategies and their possible impact on total logistics costs, to guide policy dialogue.
• Review the consolidated analyses, and in collaboration with the SATIH team and USAID, develop a methodology to support sustainable corridor performance monitoring within the SADC region.
• Develop and present a strategic framework that assists with identification of the optimal corridor/s for SATIH to conduct corridor monitoring. The strategic framework shall include description of capacity building activities surrounding use of the corridor performance monitoring methodology by end-user or host institution/s, and ensure analytical findings can be used to generate “roadmap” or advocacy documents.

Qualifications
• Minimum of 15 years of relevant experience in supply chain logistics, cross border management, and trade facilitation strategies and technical assistance.
• Demonstrated knowledge of technical supply chain and transport logistics and trade facilitation issues.
• Familiarity working with monitoring and evaluation data collection and systems essential.
• Master’s degree in relevant field as a minimum.
• Excellent written and spoken communications skills. Fluency in English. Strong analytical and communication capabilities.

This consultancy assignment will be conducted primarily in Pretoria, South Africa and will require regional travel in Southern Africa.

Qualified candidates should submit an expression of interest and updated CV by April 17, 2017. Visit the Nathan Associates website at www.nathaninc.com/careers/open-positions to view the full statement of work, and follow the instructions to apply.

Only candidates selected for the short list will be contacted.

Are you interested in becoming a Transport Economist in South Africa? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: May 20, 2017
Reservations Manager in South Africa , South Africa

This job is only open for candidates with the rights to live and work in South Africa.

Purpose Statement

To co-manage the overall sales and reservations service performance of the Wilderness Touring unit. Working in collaboration with the Operations & Product Manager of Wilderness Touring, to ensure a positive reservations experience for the Company in line with Company sales and reservations management goals. The incumbent is specifically accountable for the performance and leadership of the reservations consultant team within the Company.

Key Accountabilities

1. Manage Reservations team, performance and service delivery including allocation of agents to consultants, ensuring that turn- around times are maintained and that work is of a high standard. Assisting consultants with queries on their files and any product information required.
2. Implementation of systems, business methodology to the benefit of Wilderness and our Agents.
3. Develop agent relationships and ensure positive service delivery both with Wilderness Product and Associated Product.
4. Implement quality control measures through internal procedures
5. Contribute to strategic business planning
6. Dealing with agent and guest complaints and ensuring that correct reporting procedures are adhered to.
7. Training new consultants on the In-House booking system.
8. Design, develop and plan guest’s journeys. Quote journeys (product and services) accurately and timeously. Book/cancel journeys (product and services) accurately and timeously. Administer confirmed bookings in a logical manner and in accordance with Company procedure. Review guest travel information.
9. Maintaining Wilderness Touring rate sheets on a regular basis and sourcing/negotiating and updating rates sheets on an annual basis including liaising with the In-house booking system administrator to ensure that rates are uploaded into the in-house booking system.
10. Updating and administrating the In-house booking system on a regular basis.
11. Working in conjunction with the Product and Operations Manager to co-ordinate consultant educational’s.
12. Assisting consultants with guide allocations on a monthly basis including regularly updating the in-house booking system reports and ensuring that suitable guides are allocated to specific bookings.
13. Monthly guide allocations and events updates to key agents.
14. Availability at all hours to assist After Hours with queries/customer complaints etc
15. Booking and coordinating agent educationals in conjunction with Marketing and sourcing suitable guides.
16. Perform any other ad hoc projects or assignments as required by the company from time-to-time.

Knowledge, Skills, and Experience

1.REQUIRED MIN.EDUCATION / TRAINING
 Matric
 Computer Literate (MS office, e-mail, internet)
 Proven English literacy and fluency

2. REQUIRED MINIMUM WORK EXPERIENCE
 4-5 years in senior consulting position in a service related industry environment.
 Proven experience in managing GP% resulting in positive results for the business.
 Proven experience in handling agent and guest relationships.

3. ADDITIONAL EDUCATION/EXPERIENCE:
 Tertiary certificate in Travel & Tourism and certificate in management/marketing practices.
 Working knowledge of TourPlan and WISH or similar booking/operating system.
 Previous experience in people management.

4. PERSONAL ABILITIES
 Excellent interpersonal skills, leadership ability and ability to develop, motivate and mentor staff.
 Team worker with the ability to interface with a variety of departments and people.
 Good networking ability and must be able to build and develop long term relationships.
 Excellent communication skills, both written and oral.
 Self-starter, organised, methodical, accurate and analytical.
 Deadline and result orientated.

Working Relationships
Internal Operations & Product Manager, AP, Finance, RARA, IT, Marketing and sales service, HR etc.
External Agents & Suppliers

Job Title: Reservations Manager
Reports To: General Manager
Department: Wilderness Touring
Function: Management
Location: Cape Town

Note: This is a job advertisement, applications will be forwarded to the employer for selection. The employer will do the recruitment process himself. JobnetAfrica believes all applicants should get feedback, good or bad, but we don’t have any influence on this concerning this job.

Expiring: Mar 03, 2017
Customer Sales and Service Representative , South Africa

This is a very exciting role within the growing contact centre department at Mindpearl. As an international, award winning, multilingual contact centre, we know that our staff and the relationships we have with our clients, is our greatest and most valuable assets. Because of this, we work tirelessly to embody our client's brands and develop your
people. We call this relationship: Our people, Your brand. This focus on our people drives our culture and is a strength we are proud of.

We have over 2000 employees around the globe representing over 55 nationalities and we are continuously growing. We have offices in Barcelona, Brisbane, Cape Town, Kuala Lumpur and Suva, Fiji servicing numerous international clients.

Full training and relocation assistance will be provided, so if you are keen to start an exciting new career with us in our Cape Town office, contact us for more information.
Who we are looking for: German Speaking Customer Sales and Service Representatives with a passion for customer service and sales.

Person Specification
 Available to work on a roster basis covering 365 days a year on a shift basis including night shift. Your shift roster will however be given to you well in advance and will be discussed with you.
 Positive attitude to delivering excellence in customer service in a contact centre environment.
 Enthusiastic and confident telephone manner with a ‘smile in the voice’.
 Outcome focused and willing to be assessed on contact centre Key Performance Indicators.
 Self-motivated and able to apply initiative to solve problems and improve work processes.
 Willing to assist knowledge and skill development of colleagues.
 Effective in a team-based environment and supportive of team objectives.
 Communicates information effectively in a friendly and supportive manner.
 Calm and methodical decision maker
 Understands and values the commercial impact of decisions

Knowledge, Skills, Experience
 Native level fluency (oral and written) in German and a second language.
 Demonstrated skills in delivering consistent excellence in customer service and sales in a contact centre environment.
 Demonstrated ability to resolve customer complaints.
 Ability to undertake intensive training in complex products such as fares, loyalty programs, help-desk services, ticketing rules, and airline regulations.
 Accurate keyboard skills with a minimum speed of 40 words per minute.
 Medium level competency skills in the use of windows based computer systems in the use of Word and Excel.
 Track record of success in meeting targets in sales and customer service.

Expiring: Dec 31, 2016

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