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Commercial & Logistics Manager in Malawi , Malawi

Position reports to: Director of Operations and Chief Operating Officer

Direct Reports: No direct line management responsibility (this will include sales and logistics co-ordinators as the company expands)

Qualifications: Bachelor of Commerce Degree or Chartered Marketer with commercial and exports experience of at least 5 years. Post Graduate Qualification and /or Food exports experience will be an added Advantage.

Job purpose summary:
The Commercial & Logistics Manager will be responsible for all customer acquisition, account management, logistics, product life cycle and product development activities. An external facing technical and commercial role to ensure that client requirements and specifications are being met, investigating and responding to customer complaints, Food Safety queries, and liaising with external suppliers and certification bodies. This will include:
• Planning, executing and monitoring the annual commercial and logistics budget and all commercial operations.
• Developing and expanding the client portfolio, increasing revenue and maintaining probability across each product line.
• Managing all customer and strategic partner engagement activities from sales and marketing, client prospecting, negotiating contracts through to resolving contractual issues and customer complaints.
• Co-ordinating all aspects of logistics including internal teams (Factory and Farm), third party logistics partners, packaging suppliers and the supply chain to ensure the timely dispatch of products from the company’s facilities and safe arrival at the client facilities.
• Co-ordinating with Senior Management, the Factory Manager, Farm Manager and Office Manager to ensure continual product and process quality improvements.

Key Responsibilities and Accountabilities:

Operational Execution
• Plan, develop and execute (including capital expenditure projects where appropriate) the annual budget for the Commercial and Logistics department.
• Create a procurement plan for the Procurement Manager. Assess and approve purchase requisitions for the Commercial and Logistics department.
• Facilitate all sales activities to ensure that annual revenue targets are achieved.
• Maintain a detailed list of accounts receivables by customer and by product with the Financial Controller.
• Develop and execute an annual sales plan. Establish a sales pipeline of volume, product mix, client, selling price and product and/or client profitability.
• Develop and maintain a market, client and competitor database to keep abreast of pricing, trends and economic indicators.
• Manage the request and dispatch of samples to customers and communicate the results to the Quality Manager.
• Co-ordinate all logistics activities to ensure that products are dispatched from the company and delivered to customers on time and of high quality. Negotiate contracts with third party transport and logistics partners, negotiate purchase orders, and arrange shipping documentation, transportation, shipment, warehousing or storage of all products.
• Facilitate stock management processes, the timely verification of records and report on product inventory held in the factory, in transit and held at third party warehouses.
• Respond to customer complaints, Food Safety queries, and liaise with certification bodies.
• Resolve customer complaints on product quality or damaged packaging in liaison with the factory, farm and finance department.
• Complete internal audits ensuring procedural and/or product failings are reported, logged and corrective actions are resolved in a timely manner.
• Complete external audits of the supply chain, working with procurement, outreach and sales to establish and maintain quality requirements with clients and third party suppliers.
• Benchmark procedures, systems and products with regional and global competitors. Be an active member in professional networks.
• Identify ways to reduce waste and inefficiency – make suggestions for improvements, changes and how to implement them.

Data and Information
• Create and maintain a client and competitor database.
• Create and maintain a sales pipeline.
• Create and maintain product specifications and certificates.
• Maintain a customer complaints log.
• Stock management.

Data Capture, Analysis and Reporting
• Complete weekly meetings with the responsible managers in Primary and Secondary Production.
• Monthly sales and logistics briefings to senior management.
• Production of weekly, monthly, quarterly and annual sales reports, and performance against plan.

Quality
• Ensure that all products and packaging meet the specifications of customers and requirements of external food safety standards.
• Ensure the completeness and accuracy of all associated documentation, and the maintenance of the QMS.
• Ensure that all sales and logistics policies and procedures are up to date, compliant with relevant standards, legislation and guidelines, approved in the QEMS and imported to Food Chain Manager (QMS).
• Work closely with the Farm Manager and Factory Manager to review and continuously improve product quality.
• Process monitoring and troubleshooting when and where required, in particular during critical times of production e.g. mango buying season.
• Complete regular operational reviews, audits, and risk assessments. Identify next steps and corrective action plans to ensure that non-compliance and issues are resolved.
• Implement and lead continuous quality improvement projects and process change.

People and Performance Management
• There is not currently line management responsibility for this position.
• Lead by example and embed a commercial culture focused on quality, safety, production and planning in the company.
• Ensure that the management team and our employees understand and comply with quality and safety and how to continuously improve the business. Complete training, coaching and mentoring as required.
• Complete regular refresher training for quality and safety for the audit, production and support teams.

Risk Management
• Responsible for regular (minimum quarterly) risk assessments across the sales and logistics supply chain.

Are you interested in becoming a Commercial & Logistics Manager in Malawi? Apply now at the top or bottom of our page.

Expiring: Jul 04, 2017
Technical and Quality Manager in Malawi , Malawi

Position reports to: Director of Operations and Chief Operating Officer
Direct Reports: Sustainability Co-ordinator, Quality Assurance Supervisor (Factory), OHSE Officer, Internal Audit team (dotted line)
Qualifications: Minimum of BSc or equivalent in an agricultural, food science or food processing related subject with a professional qualification in food safety (e.g. intermediate or advanced HACCP). Minimum of 5 years’ experience of establishing and working within a production focused quality management system (QMS).

Job purpose summary:

The Technical and Quality Manager will be responsible for all technical, quality assurance and certification concerning production and processing, ensuring that our products and services meet legal and industry standards, and customer specifications. This will include:
• Planning, executing and monitoring all quality, safety and sustainability operations.
• Administering, regularly auditing and continuously improving the company’s quality management system (QMS).
• Working closely with senior management and the company’s Production Teams (Primary and Secondary) to develop quality and safety improvement, and product development strategies.
• A client facing technical and commercial role to ensure that client requirements and specifications are being met, investigating and responding to customer complaints, Food Safety queries, and liaising with certification bodies.
• Achieving and maintaining internationally acceptable food hygiene, OHSE, quality, sustainability and customer service standards across the organisation.

Key Responsibilities and Accountabilities:
Operational Execution
• Plan, develop and execute (including capital expenditure projects where appropriate) the annual budget for Quality, OHSE and Sustainability.
• Create a procurement plan for the Procurement Manager. Assess and approve purchase requisitions for the Quality, OHSE and Sustainability.
• Create work plans and audit schedules for Quality, OHSE and Sustainability.
• Responsible for audit planning and deliverables for all external audits and certifications. Assessment and liasion with external parties and stakeholders (customers, auditors and other certifying bodies).
• Ensure that all company practices, procedures, products and services are fit for purpose, consistent and that they meet all internal and external (client, industry and legal) standards.
• Management of a QMS and work plan for the continuous improvement of quality across primary and secondary production. Monitor quality performance through scheduled and unscheduled audits, operational analysis and producing statistical reports.
• Responsible for administering the company’s QMS – setting up procedures, controls and documentation, defining quality procedures in conjunction with operating staff, setting standards for quality as well as health and safety.
• Co-ordinate all quality and audit activities to ensure standards are met or exceeded including leading a multi-disciplinary team of ‘dotted line’ internal auditors and direct QC reports in the Factory.
• Complete internal audits, ensure that audits are completed by the internal audit team, procedural and/or product failings are reported, logged and corrective actions are resolved in a timely manner.
• Respond to customer complaints, Food Safety queries, and liaise with certification bodies.
• Responsible for the external audit of the company’s supply chain, working with procurement, outreach and sales to establish and maintain quality requirements with suppliers.
• Benchmark the company’s procedures, systems and products with regional and global competitors. Be an active member in professional networks.
• Identify ways to reduce waste and inefficiency – make suggestions for improvements, changes and how to implement them.

Data and Information
• Annual audit schedule and progress against plan.
• Quality and safety training and briefing schedule.
• Reports, analysis and corrective actions from internal audits.

Data Capture, Analysis and Reporting
• Complete weekly meetings with the internal audit team and responsible managers.
• Monthly quality briefings to senior management.
• Production of weekly, monthly, quarterly and annual quality reports.
• Training logs and records.

Quality
• Ensure that all produce meets the specifications of customers and requirements of external food safety standards.
• Ensure the completeness and accuracy of all associated documentation, and the maintenance of the QMS.
• Responsible for the development and implementation of all quality management systems, product specifications and processes for ensuring compliance with all legal, industry and client standards.
• Maintain and support a superior maintenance, food safety, OHSE and housekeeping programme (within HACCP & BRC guidelines).
• Ensure that all policies and procedures are up to date, compliant with relevant standards, legislation and guidelines, approved in the company’s QEMS and imported to Food Chain Manager (company’s QMS).
• Work closely with the company’s Farm Manager and Factory Manager to review and improve product quality.
• Process monitoring and troubleshooting when and where required, in particular during critical times of production e.g. buying season.
• Complete regular operational reviews, audits, and risk assessments. Identify next steps and corrective action plans to ensure that non-compliance and issues are resolved.
• Implement and lead continuous quality improvement projects and process change.

People and Performance Management
• Responsible for the technical and quality, internal audit and sustainability teams. Conduct quarterly performance appraisals and provide coaching and guidance to all direct reports.
• Set staffing levels and oversee the performance of staff including attendance, holidays, training and development, induction and discipline.
• Lead by example and embed a culture of quality, safety, production and planning in the company.
• Ensure that the management team and our employees understand and comply with quality and safety and how to continuously improve the business. Complete training, coaching and mentoring as required.
• Complete regular refresher training for quality and safety for the audit, production and support teams.

Risk Management
• Responsible for regular (minimum quarterly) risk assessments across primary and secondary production.

Are you interested in becoming a Technical and Quality Manager in Malawi? Apply now at the top or bottom of our page.

Expiring: Jul 04, 2017
Human Resources Director in Malawi , Malawi

Into Africa's client is one of only two global independent publicly held leaf tobacco merchants, serving the world's largest cigarette manufacturers. They are based in Lilongwe, Malawi.

MAIN PURPOSE OF THE ROLE
To provide leadership in human resources management and development services and advise the company management and its staff on HR policies in support of the company’s corporate strategy.

KEY PERFORMANCE INDICATORS
 Develops and/or updates Human Resources Policies, Procedures and Conditions of Service to meet the needs of the company and Government Legislation;
 Develops/updates Human Resources Plans and procedures aimed at attracting and retaining high quality employees;
 Facilitates the meetings of the Establishment Committee to determine manpower requirements and monitor movement of the establishment in each department;
 Identifies and agrees key human resource initiatives, critical actions, and direction
 Designs and promotes effective implementation of a progressive human resource strategy to enable optimal deployment and utilisation of human capital

JOB REQUIREMENTS
 University degree in Human Resource Management
 Membership of Institute of People Management (IPMM)
 5 Years minimum post qualification experience
 3 years’ experience at senior management level
 Knowledge of :
o MS Office
o Labour Law in Malawi
o Management of labour unrest
 Must have strong analytical, reporting and information technology skills
 Negotiation skills
 People management skills

Note: This is a job advertisement, applications will be forwarded to the employer for selection. The employer will do the recruitment process himself. JobnetAfrica believes all applicants should get feedback, good or bad, but we don’t have any influence on this concerning this job.

Expiring: May 04, 2017
General Manager (lodge) , Malawi

Intro:
Malawian Style, an awesome adventure and safari company based in Lilongwe, has recently setup an exciting fun lodge in Cape Maclear, specifically for the young, fun crowd The Funky Cichlid. Check out our awesome promo video Funkys Promo Vid. There are so many exciting things going on at the moment and Funkys has snapped up a good market share and very quickly earned the reputation as the best place to be on the lake.
Previously we have had International staff volunteers and help out as managers at The Funky Cichlid, working closely with the local team and taking things to the next level. However, as we look to have more permanent structures in place and more consistency we are now looking for a longer term lodge manager at The Funky Cichlid. This is a really fun lodge and position to work in, but it also requires hard work, dedication and patience. As you can expect, things happen the African way and therefor we do require the right person, who has the right set of skills to help take Funkys to the next level.
It is a great time to join the EPIC Funkys team, with loads of exciting developments on the go. The Cape Maclear triathlon is scheduled for the last weekend of August, which is always a busy weekend, and then a month later Lake of Stars is on up North. December madness is always busy and if last year is anything to go by the Funkys NYE bash will be the place to be...

The role:
The role is going to be a really varied role, you could be behind the bar one minute then taking clients boating the next, then crunching numbers or helping with food and beverage procedures. The key thing we are looking for is the willingness to get stuck in and to be a team player.
We work hard in the week and play hard over the weekends...
You will of course have some time off to relax and enjoy the stunning location you would be working in, go for a kayak over lunch, or a wakeboard after work. The sun ALWAYS shines!! You’ll also get the opportunity to go on safaris with Malawian Style… they are truly awesome!

The various skills we are looking for:
- Sales/marketing/PR skills
- Good logistical, planning and organisational skills
- Social and Digital Media skills would be beneficial
- Leisure Mgt (experience driving boats) would be advantageous
- Food and Beverage MGT experience
- GOOD HR and People Skills
- A Financial background would be a bonus (supported by Accountant)
- Photography/ Videography Skills would be appreciated

You:
- Outgoing peoples person
- Want to make a difference (living in paradise)
- Smart thinker
- Up for a challenge
- Well presented
- Willing to commit minimum 1 year

Language:
English is essential and widely spoken around Malawi. Chichewa is the local language but not essential to know. Any other languages are a bonus as we have travellers from all over the world stopping by!

Perks:
We want this to be a really memorable experience for anyone who comes out so want to include as much as possible:
Bouncing between the beach, bush and bright lights of Lilongwe (mainly based at the lake)
- Free accommodation
- Free food
- Basic Salary (USD500/month)
- Safaris and Lake Adventures

When?
As close to the 1st September as possible (current Manager due to leave Mid September).
We regret that we are not in a position to cover International flights, and you would need to cover the respective Visas to Malawi. We are happy to get you involved on Safaris to Zambia etc but again you would just need to cover your visas and we would cover the rest.

Compensation details
- USD500/month Salary
- Living in an amazing country
- Free accommodation
- Free food
- Some free drinks
- Lake Adventures
- Safari adventures

Please note we will not be able to pay for your flights to/from Zambia... but we will look after you and make your stay as fun and rewarding as possible. Visas between countries would also need to be covered by you.
You'll get a chance to really make a difference to a community, gain experience in marketing a travel destination and get to explore an incredible country.. did I mention SAFARI??!

Expiring: Aug 19, 2016
Manager Town Hotel , Malawi

COMPANY DESCRIPTION:
This busy 13 room hotel in the centre of Lilongwe is well known for its breakfast and lunch in the back garden. Most of its clients are western tourists or people volunteering in Malawi, but also local people stay in this hotel. It has a bar upstairs for residence only where you can rest on the roof lounge. The rooms are decorated in a nice African style with some western comforts like nice white bed linen. People can eat western and some Malawian dished whilst being served by the nicest staff and listening to live music being played.

JOB DESCRIPTION:
As a Hotel Manager you manage several everyday tasks. Reception, administration, hosting guests, checking stocks, do shopping, teaching staff on how to clean, serve, do the laundry or cook. You welcome the guests and help them in case they need information or help them solve issues. The hotel has approximately 18 staff.

QUALIFICATIONS:
- Language: English and preferable other languages
- Experience: Hospitality, tourism, leadership skills
- Others: Driver’s license

PROFILE:
Somebody that want to work in a different environment with a lot of patience - good communication skills – authority – a lot of energy and willing to make long days.

TERMS OF EMPLOYMENT:
- First 3 months USD 200 plus accommodation
- After 3 months USD1000 plus accommodation
- Bonus after each finished year
- 6 day workweek, 1 day off
- Start date: asap

To apply click the 'I'm interested' button and send your CV and Motivation Letter

Expiring: Jan 15, 2016
Project Officer (Couple) , Malawi

Day-care centre
- Day-care centre in Ngara for approximately 80 orphans / vulnerable youth age 3 - 6;
- Schooling, nourishment, medical care;
- Organisation in Malawi: management in the Netherlands, 15 employees, 7 volunteers;
- Financially: as much self-reliance as possible.

the Netherlands
- Management;
- Advisory Board;
- Approximately 20 volunteers.

Desired Competencies:
Project officer day-care centre, Maintenance work & Vegetable gardens.
Total project responsibility - 2 persons.
- Interested in and affinity with cultures in developing countries;
- Desire to reside in a developing country for a longer period of time (minimum 3 to 5 years)
- Desire to work on a development project for a longer period of time
- Independent and managerial qualities; entrepreneurship, vision, planning, organising and problem solving;
- Able to associate with people from different cultures
- Able to associate with local, regional and national governments;
- Co-operate or delegate with losing control;
- Stress resistant and tenacious;
- Decisive
- Negotiating skills;
- Knowledge of education, nourishment and medical care;
- Able to transfer knowledge, coaching;
- Able to take the initiative;
- Flexible;
- Communication skills in word and writing;
- Proficiency in the English language;
- Punctual;
- Proficient with a computer: amongst others Word and Excel;
- A Drivers licence;
- Able to raise funds within their own network as well in Malawi;
- Practical knowledge of / experience in the fields of mechanics, building, electricity, water supplies etc.;
- (Some) knowledge of developing and maintaining kitchen / vegetable gardens;
- (Some) knowledge of keeping a small livestock.

Extra competencies for one of the supervisors, ancillary to the project officer:
- Periodic reporting and justification towards management in the Netherlands;
- Bookkeeping, the ability to maintain a thorough financial administration;
- Monthly financial justification towards the accountant in the Netherlands;
- Being able to setup a yearly draft budget for the accountant in the Netherlands who will use it towards a final budget;
- Blogging, periodic updates for the website;

What we have to offer in Malawi:
- A well running and stable project with motivated employees;
- A project with good possibilities for expansion in the fields of day-care, education and a B&B;
- Financial support from the Netherlands;
- Fully furnished home;
- A car;
- A solid foundation in the Netherlands;
- A monthly remuneration, local Malawian level;
- Healthcare insurance;
- 1 return ticket a year to the Netherlands including 4-6 weeks of furlough to include family visits and the up keeping of contacts with management, the advisory board, volunteers and donors.

Expiring: Dec 05, 2015

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