Search for a job



Senior Manager Claims , Kenya

As a Senior Manager claims you will take up a management position in our client's Nairobi office.
You will be responsible to manage the Nairobi claim team (+/- 30 FTE) supported by the Claims Supervisor.

Your role will be broader than the day to day management of the operation – your agile, customer centric mindset will ensure that you contribute to the overall operations strategy, identifying opportunities to enhance the service proposition and improve the efficiencies and productivity of your teams. Within your role, you will report into the Senior Operations Managers responsible for IOH claims and Global Admin.

Your role will be to:
 Motivate individuals and team collectively to achieve agreed work output targets covering productivity, turn-around-time, quality and client & customer satisfaction
 Create an environment that encourages and delivers success – you must have the ability to inspire your team whilst developing your team members to the next level
 Ensure appropriate performance management action, timely recruitment and effective succession planning is in place.
 Contribute to change and innovation and be pro-active in identifying opportunities for improvement within the team and within Claims and Admin process.
 Use data insights to challenge day-to-day operations, and build a continuous improvement mindset

 Minimum of 5 years prior Team management experience, managing large teams
 Financial services or Insurance experience is a plus
 Experience in coaching, managing, developing and motivating individuals
 Proven data analytics skills (QlikView, Tableau)
 Clear experience in driving a team to achieve excellent customer service results and implementing change

Expiring: Jul 20, 2021
Senior Broker in DRC , Congo (Democratic Republic of the Congo)

Our Client is a multi-national property, casualty, life and medical insurance broker.
• They assess specific circumstances relating to risk and source the optimum market solution for insurance requirements.
• They are actively involved with both clients and insurers: this involvement is throughout the underwriting and claims process.
• They provide local risk management services to multinational corporations and large local companies.
• They succeed through working with the leading local insurance companies and internationally renowned partners.
• They are present in Angola, the Democratic Republic of the Congo, Tanzania and Mozambique, and busy developing a larger footprint into Africa.
• They specialise in Commercial and Personal Insurance dealing with some of the World’s largest mining and metals companies in the DRC
• The package is based on an expatriate model with salary / accommodation / flights / etc. The team are young dynamic and fast paced. The group is at an exciting juncture and offers an extremely attractive package for the role.

• Fast paced self-motivated
• Team player
• Effective management and delegation
• Communication and negotiation
• Insurance Brokering / Underwriting
• Understanding of a multi-faceted business operation
• Strong customer service acumen
• Planning and forecasting
• In depth knowledge of the Insurance industry and the technical aspect of Insurance
• Complex problem solving
• Effective decision making
• French is an advantage

MINIMUM OF 10 YEARS in a insurance brokering / underwriting in a large well known Brokerage.
PLEASE NOTE: applications from individuals without the required Insurance Experience will NOT be considered.

Are you interested in becoming a Senior Broker in DRC? Apply now at the top or bottom of our page.

Expiring: May 16, 2018
Country Manager in Mali , Mali

Type: Full-Time
Experience: Junior level (2-y experience minimum)
Industry: Agriculture and Insurance
Compensation: Salary, bonus, stock options

Company presentation:
OKO uses technologies to create and distribute affordable crop insurance products in emerging markets to protect smallholder farmers against climate risks. We use satellite weather information to analyse risk of specific events (e.g. drought, flood, hurricane) and create a parametric insurance product that compensates farmers as soon as this event is detected. OKO also uses mobile technologies (SMS, USSD, Mobile Money) to offer these insurance products to un-banked populations.
OKO won the 2018 Orange Social Venture Prize and is part of the Techstars network of start-up OKO has Barclays among its shareholders and is also supported by the European Commission.

Job description:
Responsibilities include running the day-to-day operational activities in Mali as well as P&L responsibility, stakeholder management, product management, new product development, administration of distribution channels, and people management. Overall, the Country Manager must be attuned to value the details as well as be able to understand and drive towards the big picture. Analytical and quick thinking in a fast-paced environment are essential. The Country Manager is an enthusiastic problem solver and thrives on being engaged at all levels of the operation in Mali. As the key point of contact for our business partners and the local team, the Country Manager plays a pivotal role in the success of our local operation.

Specific responsibilities include:
• Execution of current plans and development the operation in the market - working with local OKO team, local mobile operator team and local insurance company to achieve agreed mid and long-term plans and goals
• Responsible for meeting subscriber targets and cost efficiency initiatives for the local entity as a whole (P&L responsibility)
• Carry out day-to-day activities and monitor performance of members of the local team (including a project manager and sales agents) and ensure work is progressing as planned
• Manage schedules, budgets, financials, and overall company organization to ensure plans and new projects are clearly communicated, understood and executed upon
• Ability to multi-task across several initiatives
• Effectively and efficiently plan and prioritize all resources working across the operation based on company goals
• Actively monitor risks to foresee potential issues and proactively identify solutions to address them in advance
• Consistently identify new opportunities and needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
• Consistently manage client relationship and expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.

• Languages: fluent in French and English. Bamara is a plus.
• 2 years minimum work experience within an implementation/operational role in the telecoms space, consulting or equivalent experience in PMO in this sector
• Looking for someone eager to live and work in Mali and enthusiastic about running and developing an operation
• Demonstrated ability to motivate, support and understand different stakeholders and cultures, ideally in emerging markets
• Strong attention to detail, with focus on stakeholder management, product management, product development and performance of distribution channel
• Experience in sales is a plus but not a must
• Experience within Africa, Lat-Am and emerging Asia/Pacific or insurance industries is a plus but not a must.
• Candidates with a WAEMU region nationality will be considered in priority (Benin, Burkina Faso, Côte d'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)

Are you interested in becoming a Country Manager in Mali? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Sep 20, 2019

Expat jobs in Insurance


Information about expat jobs in insurance

The insurance industry is a worldwide sector with many large players on the market. Especially the reinsurance market is dominated by a few very large companies. Of course there are a lot of different types of companies that specialize in different forms of insurance. Obviously in smaller local companies the demand fo

Jobs in Africa

Are you looking for international jobs in Africa? JobnetAfrica is the most reliable website for international professionals that are looking for careers in Africa. Are you looking for jobs in Africa or have you worked here before? Our platform is available for everyone who would like to live and work in one of the beautiful parts of Africa. Please have a look at our international jobs for expats in Africa.


Your next expat job in Africa

Please feel free to contact us if you have any questions about our jobs in Africa. We leave nobody in the unknown and contact everyone who has taken time to approach us. Upload your profile on our website and make sure you do not miss out on any of your dream jobs in Africa!