Job Alerts
Rogers M.
Summary
Advocacy, negotiation and representing organisational aims and objectives is a core element of my work, and I am dedicated to building and maintaining effective professional relationships to ensure all parties feel respected even in challenging circumstances. Recently, I needed to suspend parental contact for an indeterminate time, effectively utilising relevant legislation, policies, and procedures to ensure all parties received fair and equitable treatment. Noting that the mother had neither attended nor cancelled contact events, and the child was struggling to manage their emotional response, I liaised and built rapport with all involved, seeking to understand what was happening. The mother acknowledged feeling overwhelmed by the amount of contact, which I reduced accordingly while keeping the NDIS Carer and tenant informed of changes. Maintaining appropriate documentation of issues and responses, I utilised strong ICT skills to ensure accurate and timely records to support potential future interventions as required. Though initially, the community participant’s engagement improved, it rapidly decreased. Maintaining a supportive, non-judgemental tone within all interactions, I sought to understand the shift in behaviour, seeking to develop meaningful solutions to a complex issue.
Experience
Corporate Officer, Department Foreign Affairs and Trade, Barton ACT
July 2022 to present
▪ Assist in the administration of training in Australia and overseas.
▪ Assist in the facilitation of training sessions, arranging logistics, ensuring budget availability and spending approvals.
▪ Assist in the administration of eLearning, intranet resources and/or related guidance
▪ Assist with coordinating procurement of training delivery services
▪ Assist in the administration of Procurement related systems and databases such as: SAP contract, Austender reporting, BuyRight.
▪ Responsibilities include tenancy applications, assessments, allocations, and management; liaison with clients when tenancies breakdown; and responding to complaints. Senior Client Engagement Officers may also represent Housing ACT at selected forums and provide support for other business units as required.
Well-developed communication skills, cultural awareness, an understanding of the complexities of housing and respect for people are important knowledge and attributes for this position.
▪ Assisting with tracking value for money-based outcomes and preparing reports against KPIs.
▪ Preparing a range of procurement related documentation.
▪ Drafting correspondence and reports, including emails and letters.
▪ Entering, extracting, and manipulating data to enable accurate Agency reporting.
RESPONSABILITIES AND DUTIES
▪ Communicate in an effective way
▪ Build relationships and engage with diverse groups of people
▪ Understand change and communicate it to staff in a meaningful way
▪ Collaborate with other staff in immediate area and in other areas of the agency
▪ Research, analyse and make sound decisions using appropriate judgement for people who has injury caused by Covid-19
▪ Prioritise workload in the context of competing priorities
▪ Support and mentor others.
Responsibilities and Duties:
▪ Providing individual and family case management to gain access to housing
▪ Working empathetically with victims of domestic violence of at risk of homelessness
▪ Referring clients for medical or mental health care
▪ Statutory reporting, liaising with community services and law enforcement
PROJECT OFFICER, AFRICAN COMMUNITIES’ COUNCIL OF AUSTRALIA 2007-12
Responsibilities and Duties:
▪ High level relationship management and customer service
▪ Working in a team environment
▪ Providing personal support and advice to new arrivals on local settlement
▪ Adapting local education courses or early intervention programs to cultural, social & linguist requirements of clients
▪ Working with individuals and family groups, including those suffering trauma
▪ Providing information on local lifestyle, environmental issues, traditional & western cultural heritage, developing related field excursions for clients
▪ Liaison and client advocacy with a range of stakeholders including NGO, Local, State & Federal Government agencies, schools and community groups
▪ Assisting colleagues with research and development of programs & funding applications
▪ Timely preparation reports
Education
Certificate IV in youth work