Collaborated with a multi-skilled team to successfully implement and sustain a social media strategy that would allow for operational continuity during the pandemic; oversaw transcription and translation projects while assisting other team members with ongoing daily tasks.

Key achievements

Transcribed audio recordings into a contextualized readable text format for social media publishing
Edited and translated transcripts while adhering to grammar, spelling, and punctuation rules
Delegated and oversaw the completion of particularly large transcription projects
Assisted with administrative tasks and liaised with prospective service providers
Prepared slides for virtual weekly presentations
Accountable for memos and announcement postings according to set guidelines and protocols
Participation in weekly team meetings for continuous improvement strategy review

Played key role in ensuring effective bookkeeping while preparing financial statements for review by Church Treasurer and External Examiner; maintained in-depth knowledge of accounting legislation and reporting requirements.

Key achievements
Responsible for data entry of invoices, expense receipts, and sales income.
Prepared statements to show income and transaction
Maintained and updated records of services or venues bookings
Reconciliation of figures/entries from sales invoices, income, receipts, and payments
Managed administrative functions, including expense control
Led all aspects of data gathering to optimize audit trails for reconciliation and traceability.

Collaborated with a multifaceted team overseeing data mining and database management while preparing insightful progress reports for ongoing projects.

Key achievements
Mitigated child protection data inconsistencies by preventing discrepancies and error frequency via process re-engineering, culminating in improved data accuracy.
Analyzed and cleansed complex datasets.
Trained and mentored Secretaries on new working procedures to cut data risks and minimize liability.
Set up and maintain automated data processes
Oversaw statistical analysis and research for quality and KPIs.
Responsible for data sources validation and verification
Manipulated, analyzed, and interpreted complex data sets relating to the employer's business
Prepared reports for internal and external audiences using business reporting tools
GDPR Foundation and Practitioner

Called upon strong communication skills to articulate often complex technical details to users in an accessible format while supporting critical software and production systems alongside ad-hoc projects and administration.

Key achievements
Project managed implementation of new systems while overseeing data migration.
Accurately administered IT Help desk website by updating web content.
Identified opportunities to optimize operational efficiency while promoting continuous improvement and positive change via the implementation of Six Sigma projects.
Proactively sourced solutions to complex and business-critical technical and commercial issues.
Completed requirement analysis while preparing proposals for system updates/modifications.
Lead on evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions agreed with the IT Manager
Liaised with clients directly to define and understand business and workflow requirements
Formulated business and workflow requirements into technical solutions.
Technical support of diverse applications

Gained experience in Oracle database administration.
Managed stakeholder queries, ensuring orders are accurately processed and invoices are raised
Reconciliation of location for on-site or on-hire plants
Scheduled equipment servicing with in house workshop and external teams
Filing and general administration to adhere to the industry's compliance and company requirements
Weekly timesheets and job cards processing, ensuring Oracle database is updated while supplying payroll with relevant information

Supported customer review projects while gathering and delineating project feedback and compliance with Key Performance Indicators (KPIs).
Supervised, trained, and developed a high-performing and service-driven team while forecasting and managing resource requirements.
Execution of operational metrics and SLA reporting
Managed orders & requisitions, ensuring ICS (Internal Control Standards), SOx (Sarbanes Oxley legislation), and export control compliance
Manipulated, analyzed, and interpreted complex data sets relating to the employer's business
Prepared reports for internal and external audiences using business analytics reporting tools
Produced and tracked key performance indicators
Developed and support reporting processes
Monitored and audited data quality
Created data dashboards, graphs, and visualizations

Technical support of McAfee Antivirus software via phone, email, and chat
Facilitated successful management of existing client accounts and identification of opportunities to up-/cross-sell products and services to achieve sales and service targets
Drawing on exceptional interpersonal skills to build positive relationships, maintaining effective communication links with customers, the management team, and colleagues

CPD level 4

Bachelor(honors) Business management
Master of Business administration

Brevet de Techicien Supérieur (BTS) is equivalent to a higher national diploma (HND)