Houssein E.


A motivated and hardworking individual who is able to cope with pressure. Demonstrated ability to take initiative and solve problems in order to successfully face challenges and deal effectively with difficult situations. Attention to detail, resourceful, enterprising and very organized. An energetic and fast learner. Over five years of professional experience in the private and public sectors in Canada, notably in financial management for foreign affairs, the provision of advice in matters of loan to clients of banking services, as well as customer service for various companies. I am looking for a position in the Democratic Republic of the Congo (but I am open to other African countries) where I can optimize my sound knowledge of financial principles and practices, my experience in administrative services and budgeting, while observing deadlines and achieving results.

Spoken Languages:
• French : Proficient / Fluent - my mother tongue, speak and write well
• English : Proficient / Fluent - I use the language fluently, both written and verbal
• Swahili : Basic - I understand the language in everyday situations and use simple expressions
• Lingala : Beginner - I speak and understand the language in a very limited way

Core competencies:
Integrate and trustworthy, optimistic, organized, honest, sympathetic, committed, open, persevering, enthusiasm, good communicator, patient, attentive, client service orientation, conflict management, stress tolerance, planning and organizational skills, initiative, flexibility, adaptability, and problem analysis/problem-solving.

Technical skills:
Proficient in MS Office, SAP financial system, SRT Analysis, Infobank, Sales Force, Outlook, social media and internet, typing skills, and data management skills.


Administrative Services Officer
January-2019 - August-2019

• Created, reported and displayed funds reservations (RS) for a wide client portfolio, while ensuring the use of correct approval authority, fund center, WBS project number, and GL account
• Created a fund reservation of $1.1M CAD for payment for the design and construction of the Permanent Mission of Canada to the United Nations and Consulate General of Canada on the 19th and 20th floor of 466 Lexington Ave, NY, 100017
• Attended FINSTAT meetings between Financial Management Advisors and their clients, and made the necessary changes in their budgets and salary forecasts thereafter
• Created statistical orders in SAP for missions to use in their day to day management of property
• Analyzed and reviewed transactions and identified areas that required attention in Salary Forecast, Planned Staffing, Budget Actuals and Commitments reports for clients using Business Analyzer
• Informed clients on their budget status and available funds before transferring funds from one project to another WBS element
• Applied for and submitted specimen signature card applications for clients to obtain their delegation of financial signing authority
• Provided timely business management services to a wide client portfolio in the consular division
• Created and distributed the original budget to division fund centers
• Committed funds by creating funds reservations (RS) and multi-funds commitments (CO), and entered invoices to help clients manage their budget spending in SAP
• Made changes to commitments with approval from signing authority under Section 32 of the Financial Administration Act
• Monitored and maintained client budget by reporting, displaying commitments, viewing consumption, completing commitments, and entering funds transfers
• Parked incomplete documents when information was missing, then updated and posted parked RSs and COs when the data was provided or amounts were approved
• Reviewed and updated clients’ organizational charts to reflect changes in work description, appointment or new position creations
• Created HR actions to enable executives and managers to submit, track and monitor their staffing and classification requests
• Interpreted and applied federal government financial policies, procedures, and directives (s.32,33,34)
• Processed documents and transactions related to employee training, ergo assessments, office supplies, and other invoices
• Conducted SRT analysis each month to determine employee underpayment and overpayment in Phoenix pay system
• Completed end of year PAYEs for divisional group for review by Financial Management Authority
• Assisted the director in managing the divisional budget such as in determining availability of free balance for purchases
• Entered and extracted data in SAP while also creating excel spreadsheets for financial purposes, using complex macros
• Provided excellent administrative support to the Director and Business Management Office by successfully organizing day-to-day workload and completing prioritized assignments ahead of their deadlines
• Organized and coordinated the effective execution of training courses for staff, such as Mental Health First Aid Course, and The Working Mind for employees and managers
• Tracked employee leave, coordinated the agenda for the Director and other administrative support functions
• Ensured integration of new employees by sending HR action requests, building access cards, and IM/IT service requests
• Produced, edited, reviewed documents for accuracy according to departmental standards for HR planning exercise
• Monitored, maintained and updated internal filing systems

Bilingual (French/English) Professional Lending Advisor
August-2018 - November-2018

• Provided specialized inbound sales and service related to customers’ credit needs including Loans, Lines of Credit, Mortgages, Credit Protection and various other Credit and TD Canada Trust (TDCT) products and services
• Supported specialized outbound campaigns related to Personal Lending and promoting various TDCT products, while exceeding formalized objectives for sales, productivity and quality
• Provided consistent, legendary service to customers by utilizing all available tools and resources, identifying and acting upon advice opportunities and referring clients to other appropriate business units within TDCT
• Closed the highest number of Credit Protection sales averaging 5 per week as a result of demonstrating added-value to clients

Bilingual (French/English) Customer Service Representative / Inside Sales
August-2016 - June-2018

• Provided exceptional service to over 5700 clients across North America, resulting in numerous client appreciation feedback
• Answered over 200 client inquiries weekly and worked together with colleagues to resolve unique problems in a timely manner
• Recommended solutions that provided value to the client (up-selling), generating over $2000 in quarterly commissions
• Trained clients on how to use our software solutions (in both English and French)
• Completed follow-up calls within the designated time frames, while efficiently gathering all required client documentation

Bilingual (French/English) Customer Service Representative
June-2015 - September-2015

• Answered incoming and made outgoing calls handling situations unique to various projects and clients in a highly satisfactory way
• Interpreted data accurately while speaking with clients, and demonstrated ability to deal with high stress fast pace situations
• Averaged 150 calls per day for a telemarketing campaign, while turning 18% of those calls into actual corporate sales
• Quickly developed a deep understanding of several client accounts which lead to my expandability in training and coaching others


Bachelor of Commerce (BComm) in Business Management: Major in Finance
September-2014 - August-2016
Business Administration Advanced Diploma with Honours
September-2011 - August-2014