I am a High-driven and results-oriented professional with extensive experience in all aspects of business development, operations management, client relationship, revenue generation, branch and sales management, and performance administration. Specialist in searching out profitable solutions in challenging environments, leveraging innovative strategies to achieve optimum performance and business growth. Proven record in combining strategic competencies and robust approaches with leadership skills to drive revenue, market share, and profit performance. Innovative leader, identifying customer needs and requirements and providing quality solutions to achieve client satisfaction. Collaborative leader and an outstanding communicator, motivating and empowering staff, engaging customers, and strengthening relationships with clients, business partners, and key stakeholders. My ambition is to use the 30 years experience, soft and technical skills to enhance profitability of the institution I will be working for at an executive level.
Planned and led strategic change delivering key business outcomes including culture alignment, integration, compliance, customer service quality and profitable business growth.
• Built a high performing team through encouraging empowerment, providing counselling and coaching to develop business critical decisions at a pace and confidently deliver change.
• Created a "client services" culture company-wide; enabling the increase in overall client satisfaction ratings. Challenged to drive productivity and efficiency improvements within the organisation and the professional sales team.
• Offered leadership for all staffing, training and development, work allocation, performance management, process improvement, best practices and customer management to enhance competencies and increase productivity.
Monitored all branches in the Southern Region, promoting achievements and identifying underperforming areas for improvement.
• Spearheaded comprehensive banking operations, including staff development and management, workflow structures, audit management, regulatory compliance, and customer service excellence.
• Delivered objectives and results in implementing a robust sales process, service standards and risk mitigation measures. Demonstrated a strong detail analysis of service delivery and identified continuous improvement.
• Supported business development activities and sourced new high-value premium and business customers.
• Ensured all branches meet and exceed established sales and revenue goals through robust activity management while keeping expenses minimised. Managed branch profitability and monitored actual expenditure figures against budgets.
• Led the team through transformation programme and improved key performance metrics for operations including client satisfaction, productivity and efficiency data in optimising profitability, maximising new business generation and strengthening client relationship.
Led the operational initiatives in driving productivity, increasing revenues and enhancing customer service through robust business development strategy and streamlining operations. Directed all Credit Appraisal (Analysis) and Credit Portfolio Management. Identified opportunities for business growth and development and crafted plans to access new clients.
• Analysed and created financial reporting to increase efficiency and effectiveness in production.
• Managed new business acquisition and mobilisation. Developed and continuously monitored key performance metrics to maintain competitive market positioning.
• Promoted a sales and service culture through coaching, guidance and staff motivation. Coached and developed branch staff by offering constructive feedback and promotion of long-term career growth.
• Expanded the customer base by leading the sales team, building ambitious action plans, and by closely monitoring performance. Administered all monthly project financial cost reporting
Enquiries, Telling, Check Clerk, Supervisor, Foreign Exchange/Exchange Control
Masters in Business Administration
Bachelor in Business Management