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CUSTOMER SERVICE AGENT (DUTCH SPEAKING) , South Africa

Heb jij een voorliefde voor Kaapstad? Daar stage gelopen, op vakantie geweest, verliefd geworden of gewoon altijd al een tijd willen wonen en werken? Dit is je kans!

Voor een multinational in Oil & Gas o.a. gevestigd in Kaapstad, Zuid Afrika, zijn wij op zoek naar Customer Service Medewerkers.

Functieomschrijving:
De werkzaamheden bestaan uit het voorzien van de klant van goede service door middel van effectieve communicatie, het toevoegen van waarde voor de klant en het efficiënt oplossen van problemen.
Momenteel is onze opdrachtgever op zoek naar medewerkers die zowel de Nederlandse als de Engelse taal zeer goed beheersen. Na een gedegen training ga je aan de slag op de afdeling Customer Service als Agent. Je doet relevante buitenlandse werkervaring op terwijl je woont in een van de mooiste steden ter wereld!

Functiecriteria:
1) Je bent serieus en houdt van avontuur
2)Je hebt ervaring in Customer Service en/of in de Oil & Gas industrie
3) Je bent goed bekend met IT software (Microsoft en Internet)
4) Je bent klantgericht en beschikt over goede contactuele eigenschappen
5) Je beheerst de Nederlandse taal uitstekend (schrijven en spreken)
6) Je spreekt vloeiend Engels
7) Je bent bereid om minimaal 1 jaar in Zuid-Afrika te wonen

Uitdagingen:
1) Het nemen van de volledige eindverantwoording van de klant, zelfs wanneer de oplossing niet binnen je eigen mogelijkheden ligt
2) Het fungeren als visite kaartje voor het bedrijf ook wanneer aan de klanten wensen niet kan worden voldaan

Arbeidsvoorwaarden:
1) Een professionele werkomgeving bij een gerenommeerd bedrijf
2) Een uitgebreid trainingsprogramma
3) Werkvergunning wordt geregeld en betaald (R1 350 visum aanvraag wordt je teruggegeven op tonen van het bonnetje)
4) Markt conform salaris R17 400 per maand + 50% maandsalaris onboarding bonus op eerste betaling
5) Retourticket en accommodatie op eigen kosten
6) Je krijgt een Nederlandse buddy toegewezen die al in Kaapstad werkt
7) Vaste startdatum 01 September 2016, je krijgt een jaarcontract

Bij het solliciteren voeg ook ten minste één geschreven referentie toe. Deze hebben we nodig om je te kunnen voorstellen bij de werkgever.

* Premium job

Expiring: Jul 08, 2016
Chief Operations Officer , West Africa

Our client in West Africa is looking for a Chief Operations Officer.
Reporting to the Managing Director / CEO, the Chief Operations Officer will be responsible for creating and maintaining a terminal operational strategy that ensures a safe working environment, meets agreed service levels and is cost-efficient. The Chief Operations Officer is a member of the terminal senior management team and has a direct influence on the further growth and development of the terminal. He/ She oversee the operations of the organisation with a goal to meeting business goals and projections. The COO is expected to provide measurable input to the terminals business strategy within the limits of the role.

The position is responsible for:
• Setting and delivering the main operational initiatives which are within the strategy of the terminal.
• Establishing and implementing current and long-range goals, objectives, plans and policies of port operations and expansions.
• Providing leadership and direction for the Port/Terminal operations and taking responsibility for effective management and safety of all operations staff.
• Improving the quality of existing operational processes and methods on an ongoing basis, by providing input for effective local strategies for operating at optimal levels.
• Ensuring operational processes comply with HSSE policies & procedures.
• Playing a leading role in selection, negotiation and finalization of agreements with suppliers & customers including execution and maintenance of SLA’s.
• Liaising with customs agents, trucking companies, customs, port authorities, etc. to ensure that their requirements are met.
• Setting and achieving the budget for the reporting functions.
• Ensuring that the terminal adheres to the company’s Global standards on process and people development.
• Motivating, coaching and instructing all operational team members. Structuring tasks and goals, establishing efficient courses of action, setting priorities, organising information, efficiently, planning and executing daily tasks.
• Supporting programs and initiatives that emphasise incremental improvement in work process and outputs over an open-ended period of time.
• Liaising with labor unions and on behalf of the company taking part in long-term contract negotiations with labor unions. Ensuring industrial harmony with the workforce.
• Measuring and reporting on operational performance and developing plans to improve relevant key performance indicators

REQUIRED EXPERIENCE & SKILLS
• Minimum university degree in logistics, maritime and port, or process/industrial engineering.
• Completed post-graduate studies in Port and/or Terminal Management, or related business studies is desirable.
• Minimum 7-year experience in operations management roles in the port and maritime industry, manufacturing, aviation or similar.
• Solid understanding of the container shipping industry end-to-end and an ability to relate with shipping company and other associated industry managers.
• Experience in cost and productivity optimisation through process optimisation, as well as design and implementation of new operation procedures.
• Extensive understanding of modern terminal operations and terminal management systems.
• Extensive knowledge of Terminal Operating Systems
• Fluent in English and preferably also in the local language
• Experience in finance related matters, setting budgets and reporting against financial objectives.
• Ability to meet objectives while promoting a team environment and developing people.

Critical Knowledge
• Lean knowledge and leadership
• Build Effective Teams
• Problem Solver mindset
• Effective Negotiation Skills
• Conflict Management
• Effective Communication Skills
• Collaboration
• Customer Centricity
• Agility

Our client is an equal opportunity employer, and also encourages women to apply for this role.

If you are interested in this position, please apply above or below.

Special job

Expiring: Feb 25, 2020
Chief Operating Officer (COO) in Burundi , Burundi

VHW organization description:

Village Health Works (VHW) was founded in 2006 in partnership with the community of Kigutu, Burundi. VHW uses a holistic model to improve local livelihoods and restore dignity and hope, focusing first on treating and preventing illness through primary health care services and then integrating education, sustainable agriculture, and economic development programs. VHW has built an extensive campus in Kigutu that is nestled amongst lush mountains and overlooks beautiful Lake Tanganyika. With close to 500 full- and part-time employees in Burundi, as well as a small team in the United States, VHW delivers a wide-array of programs in a catchment area of 200,000 people within the provinces of Rumonge and Bururi.

Looking forward, VHW is investing in two new initiatives that will extend its impact across Burundi and serve as a model for the country and region. VHW is currently constructing the Kigutu Hospital and Women’s Health Pavilion, a 150-bed surgical and teaching hospital, which is expected to be completed before the end of 2019. Additionally, VHW is establishing the Kigutu International Academy, a grade 9-12 boarding school that will produce a new generation of entrepreneurial leaders for Burundi and its partner organization, the Teacher Leadership Institute, that will provide innovative professional development for educators from across the country.

Position Description:

VHW is seeking a Chief Operating Officer to oversee operations, program delivery and administration across the organization during this time of bold growth. The COO must be a strong manager and team leader. S/he will play a pivotal role in ensuring that VHW delivers outstanding results in all areas through superior planning, program delivery, management and communication.
Candidates must demonstrate significant experience in program management and leading teams in challenging contexts in Africa. The ideal candidate will have experience in: planning; building systems and procedures across an organization; developing accountability frameworks; and setting and holding team members to high performance standards. We seek an experienced professional with an entrepreneurial mind-set, who constantly strives for operational excellence and shows a deep commitment to the mission and values of VHW. Candidates should have demonstrated ability to motivate and build teams, model a culture of continuous improvement, and inspire others.

Specific Responsibilities:
1. Develop and implement systems and processes across functional areas to meet the organization’s rapid growth objectives.
2. Work across multiple programs to ensure strong planning, budgeting, and implementation.
3. Provide timely, accurate and complete reports on operating results across various program areas.
4. Spearhead the development, communication and implementation of effective growth strategies across the organization.
5. Attract, recruit, and retain highly talented and professional new team members who strongly believe in and honor the mission of VHW.
6. Motivate and lead a high-performing management team.
7. Foster a success-oriented, accountable environment.

Requirements:
• Minimum 10 years of management and operations experience in complex and challenging settings, including in Africa
• Masters’ Degree in Business Administration or other relevant degree
• In-depth knowledge of key organizational functions, such as Human Resources, Finance and Programmes
• Hands on experience in strategic planning and programme development
• Experience with data analysis and the use of KPIs
• Familiarity with IT infrastructure
• Outstanding organizational and time management skills
• Excellent interpersonal and leadership skills
• Outstanding communication and presentation skills
• Problem-solving mindset
• Fluency in English is a requirement, French and/or Kirundi are a plus

Benefits:
Competitive salary, commensurate with experience.

How to apply:
Qualified candidates are encouraged to submit (in English) a CV and a thoughtful cover letter describing your experience and how it applies to this position.

Village Health Works is an Equal Opportunity Employer.

Are you interested in becoming a Chief Operating Officer (COO) in Burundi? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Special job

Expiring: Jun 17, 2019
Coordinator, Law enforcement & Governance , Mozambique

Position: Coordinator, Law enforcement & Governance
Reports to: Country Director, WCS Mozambique.
Location: Maputo, Mozambique
Start date: June-July, 2018
Position Type: Full-time
Application deadline: May 31, 2018
Internal liaison: WCS Mozambique Law Enforcement Director; WCS Africa Protected Area Intelligence Expert; WCS East and Southern Africa Regional Director; Asia Counter-Wildlife Trafficking Director; Vietnam Country Director; China Trade Program Manager: Regional Wildlife Crime Analyst.
Expected travel: Approximately 30%. As required within the region, occasionally to Asia if/when needed, and to donor/technical meetings as needed/possible.

Organization Background:
The Wildlife Conservation Society (WCS) is a US non-profit, tax-exempt, private organization established in 1895 that saves wildlife and wild places by understanding critical issues, crafting science-based solutions, and taking conservation actions that benefit nature and humanity. With more than a century of experience, long-term commitments in dozens of landscapes, presence in more than 60 nations, and experience helping to establish over 150 protected areas across the globe, WCS has amassed the biological knowledge, cultural understanding and partnerships to ensure that vibrant, wild places and wildlife thrive alongside local communities. Working with local communities and organizations, that knowledge is applied to address species, habitat and ecosystem management issues critical to improving the quality of life of poor rural people whose livelihoods depend on the direct utilization of natural resources.

Country Program Overview:
WCS established a country program in Mozambique in 2012 with two primary objectives to increase the protection of Niassa National Reserve, a vast landscape in the north of the country, and improve the conservation status of its elephants through co-manage of the Reserve; and strengthen national-level protected area management by helping to improve policies and reinforcing the government’s ability to implement wildlife crime legislation through strategic engagement with government agencies in Maputo.
WCS Mozambique is now seeking a dynamic, experienced individual with background in governance and law enforcement of transnational wildlife crime.

Job Summary:
This position is to co-ordinate our work aimed at strengthening governance and law enforcement of transnational wildlife crime in Mozambique. The coordinator will lead activities, establish effective partnerships in country, and improve co-ordination with other WCS programs to identify and disrupt illegal wildlife trade (IWT) networks operating in Mozambique.

Major Responsibilities:
• Coordinate the strategic development and implementation of CWT work for WCS Mozambique (WCS MZ) with a focus on links to anti-poaching activities in WCS Mozambique’s primary landscape—Niassa National Reserve.
• Support relevant agencies in the Government of Mozambique to strengthen their capacity for intelligence-led enforcement.
• Develop relationships and work with the Investigation and Environmental Police, Attorney General’s office (PGR) to enhance enforcement and prosecutorial effectiveness on wildlife trafficking cases.
• Broaden information networks with foreign countries through formal and informal communication and knowledge sharing.
• Support and facilitate engagement between WCS and the Governments of Mozambique (GoMZ), and the Governments of Vietnam (GoVN) and China (GoCN) to enhance coordination of CWT efforts, build trust between key officers and finalise formal agreements between the two countries that address IWT (i.e. Mutual Legal Assistance Treaty).
• Develop an annual implementation plan with measurable indicators for this position and agree this plan with priority stakeholders, and share it with key stakeholders.
• Foster and maintain internal dialogue within WCS with key internal stakeholders.
• Identify opportunities for collaboration and coordination with partners, and identify mechanisms for sharing intelligence and information.
• Identify and pursue agreed fund-raising opportunities to implement the objectives and activities agreed under this program.
• Contribute to the WCS CWT strategy, and the WCS Africa CWT strategy.

Implementation modalities:
• All work, and communication with partners, in countries where WCS has country programs needs to be cleared by and linked to the country program through the Country Program Director.
• Communication within WCS and with partners needs to be constant and ongoing.
• Protocols for managing sensitive materials in communications need to be developed, agreed with relevant internal and external partners, and implemented.

Minimum Requirements:
• Minimum of five year experience non-profit sector (NGO, International organisations) working on governance, rule of law, judiciary, or enforcement issues OR wildlife trafficking.
• Strong relationships with relevant national authorities such as police, prosecutors, customs, or wildlife authorities.
• Demonstrated understanding of the policy arena, national politics related to transnational crimes and criminal justice reform in Mozambique.
• Demonstrated ability to independently establish and manage new NGO programs.
• Demonstrated ability to communicate with a variety of partners and stakeholders, and to mediate and resolve complex issues that involve multiple actors and/or interest areas.
• Demonstrated strong project management experience.
• Demonstrated experience developing external communications materials.
• Professional proficiency in English and Portuguese.

Application Process:
Interested candidates, who meet the above qualifications should apply by emailing an application letter and CV together with salary requirements and the names and contact information of three references to: africaapplications@wcs.org by May 31, 2018 deadline. Please include “Coordinator, Law enforcement & Governance” in the subject line of your email.

In addition, please note that all candidates must also apply online via the WCS career portal at: http://www.wcs.org/about-us/careers

WCS is an equal opportunity employer dedicated to hiring and supporting a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value.

Please note that only short listed candidates will be contacted for interview.

Are you interested in becoming a Coordinator, Law enforcement & Governance in Mozambique? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Special job

Expiring: May 31, 2018
General Manager in Ethiopia , Ethiopia

Africa Steel Company zoekt voor haar bedrijf Ethiopian Steel Profiling and Building Company (ESPBC) te Ethiopië een General Manager

FUNCTIEOMSCHRIJVING
- Toezicht houden dagelijkse gang van zaken;
- Definitieve besluitvorming en eindverantwoording;
- Beleid bepalen toekomst;
- Vaststellen begroting en budgetten;
- Aandeelhouders informeren;
- Collega’s motiveren en kennis aan hen overdragen;
- De teamspirit behouden;
- Troubleshooting.

GEVRAAGD WORDT
- Ervaring als leidinggevende;
- Werken in een andere cultuur;
- Analytisch denkvermogen;
- Daadkracht;
- Resultaat gericht werken;
- Dienend leiderschap;
- Zelfstandigheid;
- Engelse taal beheersen, zowel schriftelijk als mondeling;
- Stabiele situatie;
- Flexibiliteit;
- Voor minimaal 5 jaar wil wonen in Ethiopië;
- Een christelijke levensovertuiging.

Werken in Afrika maakt deze functie extra uitdagend. Een cultuur waar onze logica niet altijd opgaat.
Een bedrijfsklimaat waar regels om de dag kunnen veranderen. Een land waar onvoorziene omstandigheden aan de orde van de dag zijn.

GEBODEN WORDT
- Een bijzondere mooie job in een bijzondere cultuur!
- Ruimte om het bedrijf verder te laten groeien en een hoge mate van vrijheid;
- Goede voorwaarden;
- Inwerkperiode door huidige General Manager.

VOORWAARDEN
Functie start per september 2018
Internationale school voor kinderen tot 14 jaar dichtbij

ESPBC is een staalverwerkingsbedrijf in Ethiopië met 115 mensen in dienst. Met dit team wordt de lokale markt voorzien van stalen profielen, dakplaten en allerlei andere constructiematerialen. Een gezond bedrijf in een groeimarkt waar nog vele kansen liggen. Een mooie uitdaging voor iemand met passie en daadkracht.

We begrijpen dat deze advertentie veel vragen oproept en geven je graag de ruimte om met onderstaande personen te bellen om meer te weten te komen over de functie, het bedrijf, het land en de consequenties die het heeft voor een gezin om zich te vestigen in Ethiopië.

Voor meer informatie over het bedrijf ESBPC te Ethiopië zie de website: www.ethiopiansteelprofiling.com of bel de huidige General Manager Hans Walhout: +251 91 149 0814 (via WhatsApp!)
Heeft u vragen over de functie, omstandigheden of procedure van de sollicitatie bel dan met Marjan Burggraaf-Noordzij: 06 36 29 75 78

Geraakt door de advertentie en heb je interesse voor deze functie? Stuur dan een mail met daarin een reactie met de reden waarom je reageert op deze functie en voeg je CV toe. Graag de reactie in het Engels sturen naar marjan.burggraaf@nkprofiel.com

De gesprekken zijn gepland eind januari 2018. Tot die tijd staat de advertentie open. Deze gesprekken vinden plaats in Zwijndrecht. Daarbij zijn aanwezig Piet Noordzij en Marjan Burggraaf (de aandeelhouders) en Hans Walhout (de General Manager van ESPBC).

Are you interested in becoming a General Manager in Ethiopia? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Special job

Expiring: Feb 13, 2018
Chief Technical Advisor in Namibia , Namibia

Chief Technical Adviser (CTA): “Integrated National Park Management II” Project in Namibia

Application by: 30 Jun, 2017
Project Status: Expression of Interest
Project Title: “Integrated National Park Management II” Project (also ‘NamParks V’)
Period of Project: Estimated start between November 2017 and January 2018
Duration of assignment: 48 months
Country: Namibia

Project Description:
The Integrated National Park Management II Project (also NamParks V) is the most recent phase of the Namibia National Parks Programme (NamParks), a development programme of the Government of the Republic of Namibia executed by its Ministry of Environment and Tourism (MET).

The Integrated National Park Management II Project will focus on the national parks along the Namibian coastline, i.e. Tsau //Khaeb, Namib Naukluft, Dorob and Skeleton Coast National Parks, as well as their support zones in the adjacent areas.

The project's overarching aim is to support an integrated park management in the respective national parks. This aims at involving all stakeholders and at encouraging local communities to participate in the management process. Thereby, sustainable natural resource management will be combined with the development of natural‐resource‐based income opportunities such as eco‐tourism from which the communities that live in and around the respective national parks can benefit. So far, key challenges for the integrated management of the targeted parks are the insufficient park infrastructure and the limited capacities of the MET.

To improve the integrated management of the targeted national parks, the project comprises the following intervention areas:

Intervention Area 1: Establishment of Adequate Park Infrastructure
Intervention Area 2: Integrated Park Management
Intervention Area 3: Community Development
Intervention Area 4: Strengthening of the Capacities of MET for Project Management

Job Description:
- The tasks of the CTA are comprehensive and include (but are not necessarily restricted to) the following:
- Overall advice to the MET for the implementation of the Project and the coordination with other stakeholders;
- General management and oversight of the implementation of Project measures in accordance with the approved results matrix/logframe, time schedule, operational plans, and work plans;
- Advise and assists the Ministry of Environment and Tourism, on key issues related to nature conservation management and integrated park management, such as policy formulation and implementation, development of respective procedures, guidelines, strategies;
- Supervise and coordinate the procurement of works, goods and consulting services according to agreed procedures; this shall also include the technical and contractual supervision of project sub-contractors and of construction work in coordination with the architect/engineers of the consultants team;
- Supervise and coordinate the financial management of the project, in particular with regard to the management of the disposition fund, including (cross-checking) assessment of disbursement claims;
- Monitoring of project implementation, including the financial monitoring of approved budgets, the progress monitoring of the implementation of the Project activities as well as the monitoring of the performance and impact of the project based on the agreed indicators;
- Elaboration of regular reports on the implementation of the Project according to the agreed reporting structure and schedule; coordinate and supervise the elaboration and submission of inputs for the reports from the different team members.

Qualifications:
The Chief Technical Advisor will be responsible for the overall coordination of the project implementation and the supervision and guidance of the Consultant’s team.

Profile (Qualifications):
- Professional experience with donor-funded projects and specific knowledge of German Financial Cooperation KfW (management procedures, reporting, etc.);
- Work experience as team leader in long-term assignments;
- Postgraduate university degree in nature conservation management, natural resource management or another field of relevance to this project (community development, integrated rural development, etc.) with proven practical work experience in this field;
- Good understanding and proven track record in areas such as park management, integrated rural development, community development, tourism development, participation, and policy advise;
- Work experience in African countries with similar socio-economic conditions;
- Previous work in park management in southern Africa would be a strong asset;
- Strong background in management and financial administration of development projects, including M&E of project implementation;
- At least 10 years of practical professional experience in the sector;
- Excellent oral and written communication skills and proficiency in the English language;
- Team player who is capable of working under different and sometimes difficult conditions.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Are you interested in becoming a Chief Technical Advisor in Namibia? Apply now at the top or bottom of our page.

Special job

Expiring: Jul 28, 2017
Profitable business in Ghana for sale , Ghana

Note: this is not a job! It concerns the sale of the well-known Coffee Corner on Beach Road, in Takoradi-Sekondi , Ghana.

For further information, please contact Marjolein Rovers on coffeecorner.ghana@gmail.com directly.

Coffee Corner opened its doors in July 2013 at this A-location and has been profitable since day one, because it is one of a kind. It is seen as the place to go for both breakfast and lunch and said to serve the best coffee of Ghana. The owners are leaving due to a new business venture in another country.

Coffee Corner: attractive to both expats and locals
With the new oil economy, a large group of expats came to Takoradi, most of which are now regular customers. As such, Coffee Corner enjoys a stable customer base, since it is also a popular place to go for the local Ghanaian community.

Coffee Corner in short
• A-location: 5 minutes to the port, 5 minutes to town, 5 minutes from the airport.
• Seats 50 people inside and there is an outside patio for smokers.
• Own building (located on well priced rented land) and parking space for at least 20 cars.
• Fully equipped kitchen with stainless steel counters and professional ovens.
• La Marzocco coffee machine with two groups.
• Huge store room with own walk in freezer of approx. 14 m3
• Own office space with own facilities (currently rented out on short term) and a separate entrance.
• Own reefer car (Citroen Jumpy) and two generator sets (20 KVA and 30 KVA) on premises.
• Great growing potential
• Key benefits: settled in Takoradi with a great reputation and an ever growing customer base (both private people as businesses), good area for expats, A-location with easy access.
• Premises: approx. 160 m2
• Current number of staff: 10

Additional benefits
• An existing group of suppliers
• Current owner will help you as a foreigner with getting a work & residence permit needed to work and reside in Ghana as a foreigner.
• All the permits of a restaurant

The purchase will be of the shop as is. For further information, please contact Marjolein Rovers on coffeecorner.ghana@gmail.com.

Further Information
• Coffee Corner Homepage
• Tripadvisor (Coffee Corner has been no. 1 in Takoradi since it opened)

Special job

Expiring: Jul 13, 2017

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