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Technical Help Desk Agent in Morocco , Morocco

Het bedrijf
Je komt te werken in een jong bedrijf met veel ambitie om te groeien. Er zijn al veel jonge mensen uit Nederland en België werkzaam. Het is een gezellig team waar zeker veel mogelijkheden zijn om door te groeien.

De job
Na een intensieve training van 2 weken en 2 weken mee kijken ben je klaar om aan de slag te gaan. Je bent dan in staat om klanten correct te woord te staan en ze te helpen met de hulpvraag.

De taken
- Informatie verstrekken aan klanten
- Adviseren van gebruiker over de te nemen acties om problemen te kunnen oplossen
- Reageren op inkomende verzoeken via telefoon en email
- Zorgdragen voor kwaliteit van dienstverlening naar klant
- Zorgdragen voor klanttevredenheid
- Relatiebeheer door middel van telefonisch contact

Wat bieden we:
- Basissalaris 9200 dirham, (na 6 maanden 10.200) + Bonus van 1500 dirham per maand
- Eerste 3 maanden verhuisbonus van 1500 dirham
- Na 3 maanden wordt je ticket terugbetaald
- Baangarantie
- Basis + aanvullende verzekering (ook voor je gezin mocht dit van toepassing zijn)
- Internationale werkomgeving die constant naar verbetering en vooruitgang streeft
- Na een jaar in dienst een retourticket naar Nederland of België
- Goede doorgroeimogelijkheden
- Airport transfer bij aankomst

Wie zoeken wij:
- Communicatief sterk (ervaring niet verplicht maar wel een pre).
- Vloeiend in de Nederlandse of Vlaamse taal.
- Redelijk tot goed in de Engelse taal.
- Iemand die voor minimaal 9 maanden tot een jaar beschikbaar is
- Flexibel en enthousiast

Are you interested in becoming a Technical Help Desk Agent in Morocco? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Oct 04, 2019
Branch Manager in South Africa , South Africa

Position purpose: Grow an manage the business.

Personal Attributes: eg
• Outgoing Personality
• Ability to wok under pressure
• Good communications skills and well organised
Qualification : Diploma/ Degree in Marketing/ Business Management. 5 years minimum experience as a Branch Manager. Prior experience on electrical motor/transformer repairs industry will be an added advantage.

Key performance indicators

1. Management
Tasks:
• Capable of managing the branch with staff complement of 18 people.
• Manage stock levels – stock to be maintained at 2.5 months level.
• Improve profitability of the branch- achieve set margin on all products

2. Maintenance of existing customers
Tasks:
• Increase of sales baskets of all products
• Manage relationships with existing customers
• Develop new customer base for all products

3. Sales target
Tasks:
• Strive toward achieving your monthly sales target and provide analysis of results be they be positive or negative

4.product sales analysis and planning
Tasks:
• On a monthly basis analyse your quarterly product sales performance and introduce the new sales measures to correct and increase product sales by customer.

5 Customer visits
Tasks:
• Visit the top 20 customers and maintain close relationship

6. Relationship building
Tasks:
• Build external relationship that could add value to the business.

7. Market intelligence
Tasks:
• Weekly reporting on competitor activities to enhance own planning

Are you interested in becoming a Branch Manager in South Africa? Apply now at the top or bottom of our page.

Expiring: Oct 05, 2019
Chief Financial Officer (CFO) in Ethiopia , Ethiopia

Employment Type: Full time
Duration: 3 years with possible extension
Immediate Supervisor: Director, Operations

About African Bamboo
African Bamboo is a pioneer technology, distribution, manufacturing, and forestry group focused on the development and commercialization of a fundamentally new application of bamboo based products from Africa into hardwood timber and polymer substituting products such as natural fiber composites (NFC), bamboo plastic composite (BPC), medium density fiber-boards (MDF), oriented strand boards (OSB), particle board (PB), bamboo plywood and more. Our business model centers on creating a high performance product that substitutes plastics or hardwood timber and is environmentally friendly over their full life cycle. All our products will be made from abundantly available, fast growing, and renewable bamboo resource with durability and performance parameters exceeding the relevant European or International norms and standards.

Job Profile
The CFO provides financial advice and support to the executive management team of African Bamboo (AB) to enable sound business decisions, and understanding of the cash flowing through and out of the AB’s business by ensuring financial practices are in line with international standards (IFRS) and all statutory legislation and regulations.

The CFO is accountable for the administrative, financial, and risk management operations of the company. S/he is responsible for the development of a financial strategy, and the ongoing development and monitoring of control systems designed to preserve company assets and report accurate financial results.

The CFO directly assists the Director, Operations on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs and the securing of new funding.


Description of Major Duties and Responsibilities:

Primarily
1.1 Develop financial strategies by forecasting capital, facilities, and staff requirements; identifying monetary resources; developing action plans.
1.2 Develop organization prospects by studying economic trends and revenue opportunities; projecting expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement.
1.3 Monitor financial performance by measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
1.4 Train and develop the finance team to be able to apply and execute financial policy and accounting procedure manual of African Bamboo in an efficient manner.
1.5 Initiate review of financial policy and Accounting procedures in light of computer system application & dynamism.
African Bamboo BV | Kingsfordweg 151 | 1043 GR Amsterdam, Netherlands | +31 204 91 91 91 | info@african-bamboo.com | www.african-bamboo.com
1.6 Develop and maintain systems of internal controls to safeguard financial assets of the organization
1.7 Ensure that all information required for the purpose of auditing is available and institutionalizes the resultant Management comments.
1.8 Administer budgets of African Bamboo and analyzes variances accordingly.
1.9 Introduce cost accumulation mechanisms whereby to determine prices of service products with due consideration of market value.
1.10 Produce reports on the utilization fund channeled to African Bamboo from donors & partners in line with prior agreement
1.11 Prepare operational and risk reports for management analysis.
1.12 Ensure the finance team is effectively managed and with an emphasis on empowerment, accountability, continuous improvement, productivity and goal attainment.
1.13 Evaluate the performance of the finance team fairly & rationally and identify and develop potential successors.
1.14 Establish good working relationships and collaborative arrangements with all partners that have direct or indirect financial stake.
1.15 Exchange financial information and align financial activities with AB’s holding company in Netherlands


Description of Major Duties and Responsibilities:

key Activities
1. Financial System
1.1 Validate the accounting system rollout
1.2 Establish IFRS compliant monthly reporting system
1.3 Establish IFRS compliant vouchering system
1.4 Establish IFRS compliant financial records index, files, & folders

2. Consolidated Financial Statements
2.1 Prepare AB BV and AB Plc annual statement
2.2. Prepare AB BV and AB Plc financial statement for each business unit
2.3. Prepare AB financial summary on the basis of source of Fund: Equity, Debt
2.4. Prepare AB financial summary on the basis total Assets, total equity, total liability
2.5. Prepare monthly cash flow
2.6. Actual vs. Forecast Capital Expenditure
2.7. Actual vs. Forecast Operation Expenditure
2.8 Business Development Target Report by business units (KPI)
2.9 Develop and maintain systems of internal controls to safeguard financial assets of the organization
2.10 Financial support of shareholding structure by Business units (operating companies), holding company and the Plc
2.11 Financial support of commercial contracts

3. Financial Model and Accounting System Alignment
3.1 Undertake Charts of Accounts (current) Alignment with Business model for the 4 operating units (Factory, Forestry, Distribution and IP)

4. Manual (Standard Operating Procedures)
4.1 Prepare the standard systems for Procurement and Assets in order to control registration & handling of properties towards safeguarding the interest of African Bamboo.
4.2 Validate the standard systems for Finance and HR in order to control registration & handling of properties towards safeguarding the interest of African Bamboo.
African Bamboo BV | Kingsfordweg 151 | 1043 GR Amsterdam, Netherlands | +31 204 91 91 91 | info@african-bamboo.com | www.african-bamboo.com
4.3 Train and develop the finance team to be able to apply and execute financial policy and accounting procedure manual of African Bamboo in an efficient manner.
4.4 Initiate review of financial policy and Accounting procedures in light of computer system application & dynamism.
4.5 Develop and maintain systems of internal controls to safeguard financial assets of the organization

5. Due Diligence Readiness
5.1 Undertake Audited financial statements for each of the Company, with the auditor’s opinion and all footnotes.
5.2 Undertake Un-audited financial statements for each of the Company for the most recent month or quarter end.
5.3 Preparatory Q&A
5.4 Defend due diligence

6. Company Formation
6.1 Support formation of
 Holding companies
 Operating companies
6.2 Tax memo on consequence of planned company structure:
 Holding companies
 Operating companies
6.3 Tax memo on double taxation treaty applications between Netherlands and Ethiopia
6.4 Trading

Required qualification and experience
 B.A/M.A in Accounting and Finance or Business Administration. Preference will be given to candidates with an MBA in Finance, and IFRS certification.
 5 years of relevant experience with at least 2 years at leadership position.
 Strong problem solving skills and willingness to roll up one’s sleeves to get the job
 Skilled at working effectively with cross functional teams in a matrix organization
 Excellent written and verbal communication skills
 Stress resilient and flexible
 Experience in the international scenario, especially in import/export business
 Special Training: Peachtree, Computer skill is essential

African Bamboo is an equal opportunity employer; qualified women are encouraged to apply.

Are you interested in becoming a Chief Financial Officer (CFO) in Ethiopia? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.

Expiring: Oct 03, 2019
Front office Manager , Tanzania

DESCRIPTION

Assist day to day operation for all aspects of running of the lodge, including the staff training and quality control. You ultimately responsible for ensuring that every guest at the lodge has been engaged through service that meets or exceed our set standard

ESSENTIAL JOB FUNCTIONS

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Mbalageti, Displays dignity and respect of others at all times.

• Assist guest with check in and check out processes (verifying registration, address and credit information, etc). Go above and beyond to provide assistance, i.e. assist with housekeeping, coffee, directions, wake up calls, etc

• Conduct Training with the House Keeping weekly basis and overseeing the Rooms as per the Check List

• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.

• Answer hotel telephones courteously and efficiently following Mbalageti standards.

• Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques, Maintains a clean, organized environment for guests by clearing tables during service

• Follow Mbalageti operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.

Expiring: Sep 30, 2019
Reservations Manager (East Coast Zanzibar) , Tanzania

Description:
Working in this east coast Zanzibar hotel as reservation manager.

We are looking for a real people person willing to live in a remote beach hotel on the east coast of the beautiful Zanzibar.

Primarily to ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximise room revenue.


Main responsibilities / Key tasks:

To ensure that reservations are dealt with in an efficient and pleasant manner.

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.

To be fully conversant with PMS systems (preferably NightsBirdge experience)

To be fully conversant with OTAs (Booking. com, Agoda, TripAdvisor)

To communicate with reception at all times and assist where necessary.

To check all correspondence in connection with reservations and deal with accordingly.

To be fully aware of all types of rooms and all their facilities to encourage upselling

Understanding of Social Media Marketing -to provide content for social media team and manage Social media special offers

To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.

To generate all appropriate reports connected with rooms and distribute to the General Manager and Hotel Owner

To work in accordance with and help setup the
- Destination Marketing Sales Strategy
- Cross Promotional Sales Strategy
- Guest Rewards Sales Strategy
- Revenue Management Sales Strategy

To ensure that group information and contracts are kept up to date and followed up in line with hotel policy

To ensure that the hotel credit policy is adhered to.

To advise housekeeping of any special requirements requested and to carry out room checks before guest check in

To ensure that all standards and procedures comply with any Revenue/Finance Audits.

To develop and maintain good working relationships with all departments in the hotel.

To attend all relevant training as and when required.

To show willingness to take on additional responsibilities when necessary.

Develops near and long term top-line room's revenue hotel forecasts as well as a rolling forecast with strategies to grow RevPAR

Conduct competitive and demand analysis and ensure the 3 Key Performance Indicators (MPI, ARI and RGI) are above the fair market share and developing appropriate strategies to maintain or grow them.

Ensure rate parity is maintained

Yielding- Develop appropriate length of stay/ yielding strategies during high demand periods

Train and develop a revenue management culture within the reception team

******************************************************************************************

This is a live in opportunity for a single person. All meals, permits provided by the company. An initial 3 month trial period will then be followed by a 2 year contract. Salary dependent on experience. Bonus system also in place.

· Skills/Requirements:

Experience at at least a 3* hotel managing a reservations / reception team
Social media understanding
OTA Understanding
PMS knowledge (preferably NightsBirdge)
East Africa experience
Kiswahil speaker / other foreign languages
Contacts within industry
PesaPal / DPO experience

Expiring: Sep 27, 2019
VP of Sales , Senegal

Location: Senegal - preferred (flexible)

Report to: CEO

Location: Senegal

Critical Requirement: French - preferred; English fluency required

Application: Due September 30th but reviewed on a rolling basis

Start date: October - November 2019 but flexible

About myAgro
myAgro is an award-winning non-profit social enterprise based in West Africa. myAgro has pioneered a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and training and increase their harvest and income by 50-100%. myAgro’s North Star is to help 1 million farmers increase their incomes by $1.50 per day by 2025 and lift themselves out of poverty. Learn more from myAgro’s founder here.

About the Vice President of Sales Role
In this newly created role, you will build and drive myAgro’s global sales strategy and be responsible for the execution of the strategy. This role will define sales processes, learning & design, communications, content, and delivery, helping our teams improve their sales approach and increase productivity. The ideal candidate is a self-starter that possesses exceptional problem solving skills with experience in different sales functions such as training, sales content and commission schemes.

Responsibilities
Develop and implement a sales strategy and framework aimed at deepening our impact in current villages, as well as increasing sales with current clients (farmers)
Create a staffing model plan to achieve growth goals through the end of 2021
Develop a growing, talented salesforce through the creation of a sales training program (that blends instructor-led and self-paced, digital content) to quickly ramp new folks while maintaining high performance with the current sales team
Establish and implement a sales operation culture that is focused on tracking results, documenting goals, and providing candid feedback about opportunities
Develop and drive a consistent customer facing “voice” for myAgro sales teams
Develop and own sales communications process and cadence responsible for reaching all layers of our sales team
Ensure consistent and meaningful contact with the Product team to ensure alignment between Product and Sales teams
Define and measure KPIs and success metrics and criteria to understand ROI of sales processes, training programs, and commission plan to assist with allocation of resources
Improve and iterate on sales processes to make sales team more effective in end to end sales
Own and develop sales tools for our sales team
Build and develop a team of Sales Experts that will serve as our internal sales trainers and coaches for our field team
Manage the post-sales support services function effectively for customer satisfaction.

Qualifications
A minimum of 7 years of experience in a sales company managing and developing a sales team in both mature and start-up environments
Experience with sales and accessing and launching sales enablement tools
Familiarity with sales skills and methodologies
Stellar track record of building high-performing sales teams and delivering or exceeding revenue targets.
Self-starter with an analytical and collaborative orientation; can think strategically and drive operational excellence
Written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and consensus building, and project management
An entrepreneurial “own the outcome” mindset with a strategic approach to establishing and prioritizing sales goals, focused objectives, and target results
Ability to develop strategic sales compensation plans based on company goals that will promote sales growth and customer satisfaction for the company
Fluency in English required; French fluency is preferred


myAgro provides equal employment opportunities to all employees and applicants without regard to race, colour, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.

Expiring: Sep 26, 2019

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