VACANCY: Reservations Manager (East Coast Zanzibar)

Zanzibar Hotel , Tanzania , Zanzibar

Vacancy Summary

  • Sector: Tourism
  • Field of Expertise: Customer Service / Call Center / Reception, Marketing, Operations
  • Work Experience: 6-10 years
  • Salary: USD 1000 - 2000
  • Gross / Nett: Nett
  • Benefits included: Accommodation, Bonus, International insurance
  • Preferred Candidates: Only international jobseekers invited to apply
  • Posted on: Aug 13, 2019
  • Vacancy closing date: Sep 27, 2019

Job Description

Description:
Working in this east coast Zanzibar hotel as reservation manager.

We are looking for a real people person willing to live in a remote beach hotel on the east coast of the beautiful Zanzibar.

Primarily to ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximise room revenue.


Main responsibilities / Key tasks:

To ensure that reservations are dealt with in an efficient and pleasant manner.

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.

To be fully conversant with PMS systems (preferably NightsBirdge experience)

To be fully conversant with OTAs (Booking. com, Agoda, TripAdvisor)

To communicate with reception at all times and assist where necessary.

To check all correspondence in connection with reservations and deal with accordingly.

To be fully aware of all types of rooms and all their facilities to encourage upselling

Understanding of Social Media Marketing -to provide content for social media team and manage Social media special offers

To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.

To generate all appropriate reports connected with rooms and distribute to the General Manager and Hotel Owner

To work in accordance with and help setup the
- Destination Marketing Sales Strategy
- Cross Promotional Sales Strategy
- Guest Rewards Sales Strategy
- Revenue Management Sales Strategy

To ensure that group information and contracts are kept up to date and followed up in line with hotel policy

To ensure that the hotel credit policy is adhered to.

To advise housekeeping of any special requirements requested and to carry out room checks before guest check in

To ensure that all standards and procedures comply with any Revenue/Finance Audits.

To develop and maintain good working relationships with all departments in the hotel.

To attend all relevant training as and when required.

To show willingness to take on additional responsibilities when necessary.

Develops near and long term top-line room's revenue hotel forecasts as well as a rolling forecast with strategies to grow RevPAR

Conduct competitive and demand analysis and ensure the 3 Key Performance Indicators (MPI, ARI and RGI) are above the fair market share and developing appropriate strategies to maintain or grow them.

Ensure rate parity is maintained

Yielding- Develop appropriate length of stay/ yielding strategies during high demand periods

Train and develop a revenue management culture within the reception team

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This is a live in opportunity for a single person. All meals, permits provided by the company. An initial 3 month trial period will then be followed by a 2 year contract. Salary dependent on experience. Bonus system also in place.

ยท Skills/Requirements:

Experience at at least a 3* hotel managing a reservations / reception team
Social media understanding
OTA Understanding
PMS knowledge (preferably NightsBirdge)
East Africa experience
Kiswahil speaker / other foreign languages
Contacts within industry
PesaPal / DPO experience