This is a very exiting role within the growing contact centre department at Mindpearl. As an international, award winning, multilingual contact centre, we know that our staff and the relationships we have with our clients, is our greatest and most valuable assets. Because of this, we work tirelessly to embody our client's brands and develop your people. We call this relationship: Our people, Your brand. This focus on our people drives our culture and is a strength we are proud of.
We have over 2000 employees around the globe representing over 55 nationalities and we are continuously growing. We have offices in Barcelona, Brisbane, Cape Town, Kuala Lumpur and Suva, Fiji servicing numerous international clients. Full training and relocation assistance will be provided, so if you are keen to start an exciting new career with us contact us today for more information.
Who we are looking for: We are seeking Dutch Speaking Customer Sales and Service Representatives with a passion for customer service and sales.
Available to work on a roster basis covering 365 days a year on a shift basis. Your shift roster will however be given to you well in advance and will be discussed with you.
Positive attitude to delivering excellence in customer service in a contact centre environment.
Enthusiastic and confident telephone manner with a ‘smile in the voice’.
Outcome focused and willing to be assessed on contact centre Key Performance Indicators.
Self-motivated and able to apply initiative to solve problems and improve work processes.
Willing to assist knowledge and skill development of colleagues.
Effective in a team-based environment and supportive of team objectives.
Communicates information effectively in a friendly and supportive manner.
Calm and methodical decision maker
Understands and values the commercial impact of decisions
Knowledge, Skills, Experience
Native level fluency (oral and written) in Dutch and English as a second language.
Demonstrated skills in delivering consistent excellence in customer service and sales in a contact centre environment.
Demonstrated ability to resolve customer complaints.
Ability to undertake intensive training in complex products such as fares, loyalty programs, help-desk services, ticketing rules, and airline regulations.
Accurate keyboard skills with a minimum speed of 40 words per minute.
Medium level competency skills in the use of windows based computer systems in the use of Word and Excel.
Track record of success in meeting targets in sales and customer service.
Are you interested in becoming a Customer Sales and Services Representative in South Africa? Apply now at the top or bottom of our page.
Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.