VACANCY: Global Director of Operations in Rwanda

Job Description

Reports to: CEO
Location: 50% in Nyamata, Rwanda; 50% travel across East Africa (in the short term, across districts in Rwanda and Uganda)
Compensation: Starts modest, commensurate with experience, with significant performance-based raises
Timeframe: 2-5 years

About the Role
We are recruiting a Director of Operations who is excited to build an organization that is growing fast and has a high impact. The Director will be working with a hard working and passionate team. He will have both an execution and strategy role, will spend a decent amount of time visiting site operations and gathering and analyzing operational data in the Rwanda office, and he will also be a critical thought partner to the CEO and Board. Even though the Director will not directlybe in charge of managing day-to-day operations, he will support expansion, identify new systems needs, support the heads of operations in all countries to guide strategy and drive global special projects related to operations.

The responsibilities would include:
• Recommend changes to the business model and see to the execution of those changes
• Cooperate with the CEO to determine global scale strategy and support implementation
• Develop, manage, and implement strategic special projects (managing new product development etc.)
• Manage research and development agenda to improve customer service and floor quality
• Improve our customer satisfaction
• Develop schemes that motivate field staff

Continuous Improvements to Operational Efficiency
• Improve operational efficiency and finding areas to cut costs
• Analyze data to improve efficiency
• Spend significant time with masons, drivers, sales reps and customers

Systems Development
• Implement and improve systems to scale (inventory management, construction planning, quality control management, supply chain management, financial management, customer relations management etc.)
• Oversee the management of the Salesforce platform and if necessary, integrating new software

Execution and Team Support
• Closely work with sales teams to align supply and demand in each country
• Build the structure of the Operations Department in each new country as the company establishes new business there, and support the Country Directors in hiring new staff for these roles
• Support operations teams everywhere the company is active, incl. determining strategy, onboarding new hires, setting targets and training the staff
• Closely work with the Talent Associate to support the growth of your team

• 4 years of work experience, ideally with 2 in management consulting or operations
• Experience with fast-growing social enterprises is a plus
• Desire to live, work, and travel around East Africa for several years
• Excellent analytical skills, including Excel modeling and data analysis
• Experience living and working in a developing country, preferably in East Africa
• Strong understanding of accounting, budget management, and financial management
• Hard working
• Flexible and adaptable to changing environments
• Ability to work on a variety of tasks at the same time
• Maturity and poise under stress
• Passionate about international development and social enterprise
• Entrepreneurial attitude, creative problem solver, patient team-player with a sense of humor
• Engineering skills a plus, but not required
• Graduate degree (MBA, MPA/ID, MPA, etc.) a plus, but not required

Are you interested in becoming a Global Director of Operations in Rwanda? Apply now at the top or bottom of our page.