VACANCY: City Lodge Manager

JobnetAfrica , Malawi , Lilongwe

Vacancy Summary

  • Sector: Hospitality / Gastronomy, Tourism
  • Field of Expertise: Communications / PR, General Management, Secretarial / Administrative
  • Work Experience: 6-10 years
  • Salary: USD 1000 - 2000
  • Benefits included: Accommodation, Transport
  • Preferred Candidates: Only international jobseekers invited to apply
  • Posted on: Mar 22, 2016
  • Vacancy closing date: May 06, 2016

Job Description

Company profile:
This lodge is a stylish contemporary lodge from a unique blend of African designs, furniture, fabrics and personal collectables. The guest lodge has 10 varied collection of rooms, all en suite, and a restaurant for residents to dine. Each room is named after an African country, style or culture and decorated in that particular style. Tourists, business persons and transit visitors come to appreciate the tasteful and comfortable accommodation, warm hospitality and excellent collection of African arts and crafts

Job description:
- The Manager is end responsible for the lodge. He / she will be living on the premises and is first point of contact for the guests. The manager has main responsibilities:
- Deliver excellent customer service at all times, ensuring guests comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer complaints in a professional manner
- Manage and maintain the administration of all reservations, cancellations and no-shows in line with the company policy
- Prepare a weekly dinner menu together with the Kitchen staff. Train and monitor the kitchen staff about food , drinks and nutrition, serving standards and kitchen hygiene.
- Financial tasks, Income versus expenses, Food costing, monitoring bank accounts.
- Entertaining and hosting, reception, restaurant and the bar are main areas of attention.
- Also managing approximately 13 staff of gardeners, builders, receptionist, bar staff, cooks and cleaners is a continues task. Every day is different and the manager is challenged with another challenge every day.

Main thing is to keep the customers satisfied whilst running all other work at the same time. A challenging job!

Requirements:

- Language: English and preferable other languages
- Experience: Hospitality, tourism, leadership skills, people manager
- Affinity with Food and willing to work together with the cooks to improve their knowledge of food and recipes.
- Others: Driver’s license


Profile:
Somebody that want to work in a different environment with a lot of patience - good communication skills – authority – a lot of energy and willing to make long days.

Terms of employment:
- First 3 months USD 200 plus accommodation
- After 3 months USD1000 plus accommodation
- 6 day workweek, 1 day off