VACANCY: Product Manager Mobile products

JobnetAfrica , Kenya , Nairobi

Vacancy Summary

  • Sector: Health Care, Telecommunication
  • Field of Expertise: Business Development, Specialist
  • Work Experience: 6-10 years
  • Preferred Candidates: Only national jobseekers invited to apply
  • Posted on: Feb 14, 2017
  • Vacancy closing date: Mar 31, 2017

Job Description

POSITION: PRODUCT MANAGER
WORK STATION: HEAD OFFICE, NAIROBI
REPORTING TO: COMMERCIAL DIRECTOR
DIRECTLY SUPERVISES: PRODUCT OWNERS
SALARY: COMPETITIVE PACKAGE

ABOUT THE CLIENT:
Their client is a young and fast growing company with the ambition and ability to transform the healthcare sector in Africa through cloud based- and mobile technology. They are a mobile health exchange where digital payment streams and information are connected to medical data, thus improving quality of care, reducing cost of care and creating transparency and accountability. Their platform is currently being installed at more than a 1000 healthcare providers throughout Kenya, and through it people are able to transfer, receive and pay with health related funds and benefits on their mobile phone.
Do you have it in you to make African healthcare leapfrog into the future? Then do read on.

MAIN PURPOSE OF JOB:
The Product Manager will be end responsible for continuously developing, launching and tracking the success of new and improved products that our client offers to both consumers and healthcare providers. These products are often developed and marketed in close cooperation with strategic partners such as mobile telecom partners, insurance partners and NGO partners.
The Product Manager leads a cross-organizational team of “Product Owners” responsible for dedicated product lines focused on either the consumer or the healthcare provider. To be successful, the Product Manager is required to have an insatiable curiosity to understand how people think, feel and do. And, based on this thorough understanding of the customer, stakeholders and context, the candidate should have an ongoing drive to guide the Product Owners and the IT team to develop human-centered, intuitive products that will make a difference to their bottom line as they’ll as to their customers’ lives.

DUTIES AND RESPONSIBILITIES:

1. Product Management
• Be the “voice of the customer” within the organization: you are the champion of developing human-centered, intuitive products and user interfaces within the organisation and towards their partners
• Leading by example: you constantly verify their hypotheses on what their customers want and need by going out into the field, by interacting with their existing and future customers, and by bringing back their learnings and ideas to the rest of the organization
• Develop and execute a compelling product development roadmap for both consumers and healthcare providers, ensuring a steady stream of new product launches and ongoing product improvements
• Optimize the customer journey and user interface for each of their products on a continuous basis
• Constantly measure the financial performance of and user satisfaction with their products in the market, and ensure corrective actions are taken when needed
• Leverage partnerships with mobile telecom companies, insurance companies and NGOs to gain insights and inform the product development roadmap

2. Team leadership and supervision
• Lead a cross-organizational team of “Product Owners” who are all responsible for dedicated product lines focused on either the consumer or the healthcare provider
• Responsible to set targets and monitor team member’s performance ensuring timely and regular catch-ups, continuous feedback, conduct appraisal reviews, address performance issues, monitor and support personal development plans and training needs
• On the job training and capacity building of Product Owners

KEY PERFORMANCE MEASURES:
1. Number of successful product launches per year
2. Number of new products in pipeline
3. Number of improvements to user interface & customer journey for all products
4. Revenue contribution of new products
5. Client satisfaction with new and existing products

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
• University degree: field of studies can be in any direction, quality of the institution is more important
• At least 7-10 years of relevant working experience in product development and/or business development
• Previous work experience as product owner in technology companies is highly valued
• Strong leadership, team management and capacity building experience

KEY SKILLS AND COMPETENCIES:
• Mature and well-rounded
• Insatiable curiosity to understand how people think, feel and do
• Excellent oral and written communication skills
• Highly contagious energy & drive to constantly improve their products, user interfaces and customer journeys
• Self starter
• Entrepreneurial/business acumen skills
• Ability to adapt or change to new situations and handle high levels of uncertainty
• Demonstrated leadership ability, team management, and interpersonal skills
• Ability to develop and maintain networks
• Capacity building and ability to develop and motivate teams
• Ability to work with cross cultural, cross organizational and diverse teams
• A commitment to the organisations mission of “Connecting Everyone, Everywhere to Better Healthcare” and its core values of Integrity, Passion, Care, and Innovation.