VACANCY: Head of People Operations and Administration

Vacancy Summary

  • Sector: Financial Services, Recruitment / Human Resources management (HR)
  • Field of Expertise: General Management, HR / Training
  • Work Experience: 6-10 years
  • Preferred Candidates: Both international and national jobseekers invited to apply
  • Posted on: Jun 04, 2018
  • Vacancy closing date: Jul 19, 2018

Job Description

BitPesa ( is a cutting-edge online payment platform that leverages Blockchain settlement to significantly lower the cost and increase the speed of business payments to, from and within sub-Saharan Africa. BitPesa's clients range from African businesses and multinational companies paying suppliers as far as China and Dubai to international remittance companies using our API services for white-label payments to dozens of bank networks and mobile money operators across Nigeria, Kenya, Uganda, Tanzania, Senegal, Ghana, and the DRC.

Our diverse team of 60 employees spans across Nairobi, Lagos, Dakar, London, Madrid and Luxembourg and includes former employees of Barclay’s, Credit Suisse, Wells Fargo, Moneygram, Deloitte Consulting, and PwC. We have raised $10 million in funding from institutional investors including Greycroft Partners, Draper Associates, Pantera Capital, and Digital Currency Group.

Job Summary:
BitPesa has grown from 20 to 60 employees in the past year and is seeking a skilled and professional Human Resources manager to help ensure that we recruit, retain, and develop the best talent possible! We are looking for a highly-motivated self-starter who will plan, implement, and evaluate employee relations and human resources policies, programs, and practices.

Key Responsibilities:

Recruitment, Hiring and Onboarding:
- Lead recruitment and hiring strategy, manage all aspects of applicant tracking system (ATS), interview and selection process, and relationships and communication with external recruitment partners.
- Manage full cycle recruitment process from job requisition to sourcing strategy, to phone screening candidates and interview design.
- Partner with leaders across the organization to proactively identify staffing needs and build a readily available talent pipeline.
- Design and manage employee onboarding experience ensuring new staff are equipped with the knowledge, skills and relationships to rapidly integrate into BitPesa’s culture.
- Conduct follow up and check in session with managers and new employees to ensure new employees settle into the organization well.
- Maintain employee benefits programs; recommend benefit programs to management; direct the processing of benefit claims; obtain and evaluate benefit contract bids; award benefit contracts.
- Consult legal counsel to ensure that policies and employment contracts comply with federal and state law in the different jurisdictions that the organization operates in.
- Conduct investigations; represent organization at personnel-related hearings and investigations.

HR Administration, Compensation and Benefits:
- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
- Maintain historical and current human resource records
- Manage Administrative Assistants in the different jurisdictions (UK, Kenya, Nigeria, and Senegal)
- Investigate accidents and prepare reports for insurance carrier. Appoint members of the safety committee. Coordinate Safety Committee meetings and act as Safety Director.

Performance & Development:
- Ensure managers set targets and goals for direct reports and coordinate mid-year and end-year performance review sessions across the organization.
- Plan and monitor development and training opportunities that deliver value to the BitPesa team.
- Implement procedures and policies for succession planning.

- Bachelor’s Degree
- Minimum of 5 years’ experience in Human Resource Management and Administration
- Excellent interpersonal, communications, public speaking, and presentation skills
- Ability to respond effectively to the most sensitive inquiries or complaints
- Ability to work under pressure
- Ability to work among diverse cultures
- Excellent management qualities such as strong work ethic, trustworthiness, self-confidence and the ability to delegate responsibilities
- Good problem solving skills
- Good organisational skills
- Must be able to speak and communicate in English and ideally French fluently
- Strong computer skills and ability to use Microsoft Package i.e. Word, Excel, PowerPoint

Profile of Ideal Candidate:
- You embody the values on which BitPesa is built: teamwork, excellence, flexibility and creativity, passion and integrity.
- You are passionate about recruiting high quality talent and retaining and engaging employees.
- You are self-motivated and resourceful, having a keen ability to think and act innovatively, while taking full ownership of responsibilities.
- You are able to work in a fast-paced environment displaying ambition and eagerness to learn and achieve success.
- You are personable, an active listener, and effective communicator who is capable of cultivating relationships with people of diverse backgrounds.
- You are process driven, creating structure through implementing systems and procedures.

This position has a competitive salary and full health benefits.

Shortlisted candidates must be willing to provide a minimum of two references.

Are you interested in becoming a Head of People Operations and Administration in Kenya? Apply now at the top or bottom of our page.

Note: This is a job advertisement, applications will be forwarded to the employer for selection. JobnetAfrica believes all applicants should get feedback, good or bad, but are not further involved in the recruitment for this particular vacancy.