The main responsibility of the Dealer Director is to proactively manage, lead and develop the Dealership through a strong customer- and business focus. This entails managing daily operations, maximize customer satisfaction and developing motivated teams in order to achieve financial and businesses performance targets. And thereby, contributing to the company's profitability.
Dealership Management
Create profitability by managing the dealership to meet current and future customer needs and business targets in accordance with plans and strategies.
- Drive a strong commercial focus on EBIT, ensuring a clear business mind-set and strong customer focus throughout the Dealership
- Communicate defined strategies and targets
- Follow up results and create action plans
- Coordinate sales; negotiate prices, terms and discounts on products, parts and services
- Ensure alignment across the operations
- Manage the business planning process considering market situation and the future vision of the Dealer as well as the company in general
- Develop the business together with the management team, in close collaboration with the distributor, through market
development and promotion of the companies products and services offerings
- Participate in development and implementation of new services and market activities
- Work with the Customer & Driver Satisfaction Index and surveys, generate action plans when necessary
- Seek for new business opportunities by networking, benchmarking and investigating future trends
- Optimize resources over the workshops and other Regions
- Secure an harmonized approach & processes in each workshop
- Encourage entrepreneurship
Dealership Operations
Run the daily operations in a safe and profitable way by setting and following up clear targets, enabling and engaging teams and implementing a continuous improvement approach
- Plan and organize daily operations
- Ensure and follow up on SHE compliance
- Ensure that operations targets and objectives are followed up, create action plans and take action
- Foster a result and customer oriented mind-set in the teams
- Enable and engage teams to reach targets
- Participate in key deals
- Focus on increasing productivity by continuous improvements encouraging an SRS approach
- Ensure and follow up operations according to routines, procedures and policies
- Ensure compliance with DOS, policies and local laws and regulations
- Conduct management/department meetings
- Participate in the sales and services meetings
- Administration, approval of expenditures
- Make commercial Goodwill decisions within set limits
- Challenge current ways of working when needed
- Multitasking to support colleagues and get the job done
Dealership Sales and Marketing
Act as a broad external representative for the Dealership and the company in general, showcasing the companies presence, interacting with customers, business associations, unions, schools etc.
- Proactively develop new and maintain existing customer relationships within the region
- Participate in managing key customers
- Foster the companies brand
- Strengthen collaboration and interaction with educational bodies in the region
- Work with Corporate Social Responsibility for the Dealership and the company in the region
- Manage the O2D process and guarantee a minimum lead time
- Manage the Rental activity : fleet & occupation rate
- Directly Manage the Used Trucks business
General knowledge and skills
- Business Perspective
- Managing People
- Managing Resources
- Products and services
- SHE (Safety and Health and Environment)
- Workshop business process
- Sales to Delivery
- Services to Delivery
Personal Competencies
- Communication
- Ensuring Accountability
- Fostering Learning and Development
- Leading change
- Result orientated
Experience
• High school education, further education in relevant field a strong advantage
• Relevant business knowledge and experience in a similar role
• Extensive managerial and leadership experience preferably in the heavy vehicle or a related B2B industry
• Experience from a position with a large number of direct reports with a P&L responsibility
• Driver’s license (B, C,)
Are you interested in becoming a Branch Manager in Ghana ?
Apply now at the top or bottom of our page.
